Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

eBay.com USA Weekly Chat on Active Content Thursday April 20 1 PM PT

Active content in listing is being restricted in June 2017. There is an eBay.com USA Weekly Chat on Active Content Thursday April 20 1 PM PT. http://community.ebay.com/t5/Selling/Upcoming-Community-chats-April-19-amp-20th/m-p/26871659 Hi sellers, Thi...

International Visibility ?

On eBay.cafr (eBay-Canada Francais), : http://pages.cafr.ebay.ca/help/sell/promoting_ov.html "Plus de visibilité à l'international : vous attirerez davantage d'acheteurs internationaux si votre objet apparaît dans les résultats de recherche des autre...

Refunded funds through PayPal after parcel returned for wrong address. No more mutual refund.

I googled what to do prior to refunding and came to a conclusion that I should refund through PayPal then ask for a mutual cancellation and that would assure me of eBay fees being retuned without a cancellation black mark. Problem is now I have no mu...

I saved for later a listing I am preparing. Why does the draft only allow photos by url?

I "saved for later", then returned to the draft and found it impossible to load pictures via ///url.Why is this my only option to put up photos ?Where is the poorly labeled BASIC and STANDARD screen to load photos ?Why is there no option to add photo...

I don't understand Terapeak

How can I have no page views and yet my item sold?

Resolved! If I'm like this when I'm 85, what will I be like when I'm 90 ???

On the weekend I inadvertently deleted 30 listings that I meant to relist and they are now lost. I do not have Selling Manager Pro so that recovery method is not available. Any ideas ??? Bill

I'm thinking of putting in a statement regarding combined shipping and a restocking fee. WDY Think?

I am back again for some advice. Everyone is so helpful, Thanks in advance. I use USPS mail for my US buyers and have over the past few years had several bulk buyers. I currently have the statement on my listings: "I do offer combined shipping for th...

And we thought Ebay & Paypal were bad! Read about Etsy

Hello,We’re writing to tell you that we are making some changes to our Etsy Payments Policy (formerly referred to as our Direct Checkout Policy), which will impact how you receive payments for sales made on Etsy. You are receiving this email because ...

Resolved! "The refund you sent didn't go through". Why?

I received a return item from the buyer. eBay calculated the amount that I should refund. Following the issue refund process, at the last step for refund, eBay keeps giving me the error message "The refund you sent didn't go through". What happen to ...

Drastic jumps in views

The past couple of days I have noticed something odd. Both days there have been sudden jumps in views on one particular listing, both times by 20+ views. Maybe it's because I don't list much and that often, so I don't really see this sort of thing, b...

Is the store subscription fee US or Can. $

Continued from the earlier post. Just got a reminder to open the store. It's HURRY DON'T MISS OUT. Are the bots not registering that all my listings for weeks have ended with no views and certainly no sales. What would make anyone sign up for a store...

I don't want to be charged for eBay International AG anymore.

How do I do this? Do I just stop using the international shipping options?

Are insertion fees the same for books as for other categories?

I have been trying to find this out for 20 minutes. Can't find anything on ebay that tells me what the insertion fees are for books. I think they're the same as for everything else (20 cents with a basic store after free listings used up) but want to...

Do you send a message to your buyers after a sale?

I just purchased something on ebay and was leaving feedback and noticed that the only thing that I could leave stars for was for "Item as described". In regards to communication, the ability to leave stars for, was not available stating that there ha...

Is there a way to transfer live listings, created in Inkfrog, to an ebay lister?

I want to leave Inkfrog but I have about 2500 live listings and another 100 newly made but not yet listed in my Inkfrog library. Inkfrog changes their lister too often and I swore the next time they put me in a position where I have to remake my list...

A seller is selling copies of their CD's, I don't think that is allowed.

I was doing a search of CD's, Time Life to be specific and I came across a seller who selling 35 Time Life CD's but isn't selling the original's which they are keeping but will be making copies for you and if you want them also on a USB stick to let ...

Finally a Promo - 500 free.

Create 500 FREE auction or fixed price listingsPay no insertion fees on up to 500 listings. Excludes 1-day and 3-day duration. Learn More- opens in a new window or tabStart: 25/01/17 00:00:00 ESTEnd: 31/01/17 23:59:59 EST

ebay removed my listings of patterns - I do not understand. We've determined that some of your listi

HelpI just got an email from Ebay that says: We've determined that some of your listings haven't followed our Brand Name Misuse policy. herefore, we had to take the following actions:- Listings that didn't follow our policies have been removed. These...

Did anybody have such an experience? Can I get an advise?

On April 5-th a new buyer from USA (0 feedback) has purchased a postcard from me with Paypal's notice of pending bank clearance. The buyer according to the name is female and the recipient is male (different last name). I waited as instructed for Pay...

ebay buyer is in czech republic but has usa mailing address

Just got a winning buyer on an itemHis profiles says he is in czech republic but has usa mailing address to ship his items toCOMC.com Mailboxes so is this legal or notHas any one come across this and this is the first time that I see on the invoice e...

Resolved! Does anyone here live near the 600 block of The East Mall in Toronto Ontario?

I have a buyer that lives on that St/Rd and it looks to me (on google) like it's an apartment building but she never provided a suite number. I have sent 2 emails and even phoned, no answer. If someone lives near there or knows the area can you send ...

eBay has item marked as payment received, PayPal says 'Do Not Ship'

Here's the message that we are getting when looking at the customers payment in PayPal."We've temporarily put this payment on hold while we verify that it complies with regulatory requirements. We'll contact you about this within 24-72 hours."It's be...

Resolved! What does this mean?

On my ebay main page in the selling reminders area, is something that says, (last 31 days) and underneath is a line that says, $guidance$ for 1 listing The word listing is like a link, but it does not take you anywhere, when you click on it. The numb...

Glitch costs sellers $$$

From ecommercebytes. http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2017/4/1491510064.html

Regarding listings seem invisible

Just looked at some posts from 2014, regarding listings seem invisible. It was suggested to try searching without signing in, to see where the listings are placed. The only way they were shown, was if I sorted to look for items within closest distanc...

Income tax info from paypal & a business account.

I'm having a lot of problems getting my PayPal info for my income taxes this year. A lot of the reports that were available even earlier this year seem to have disappeared. Anyway, I have never signed up for a PayPal business account, even after 10 y...

Resolved! 'US Postal Service reports rise in dog attacks thanks to online retail boom'

I would be interested to read the Canadian perspective on this. http://www.independent.co.uk/news/world/americas/us-postal-service-dog-attack-rise-post-online-retail-boom-amazon-workers-a7671696.html Booming online retail sales are good news for the ...

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EBay Promotion Tools Buy 1 get 1

Why is the the Buy 1 get 1 promotion tool not available to Canadian sellers. I can use it on items listed on ebay.com but not for items on ebay.ca.

Canada Weekly chat

I guess our weekly chat has gone the way of the DoDo bird!!! EXTINCT

Confused with Percentage Fee Charged

I have a store and the most I thought I would be charged is 9%. In the Seller Hub, when I click on "sales (31 days)" at the top, it shows me a list of recently sold items. Here are some examples:total sales: 76.98selling cost: ($12.33)net sales: $64....