Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

New Seller Shipping Questions

We are new to eBay.ca, and I just have a quick question. When putting an item up for sale that we will be shipping in an Envelope, I enter the dimensions and weight, and the shipping cost for a pack of stickers is coming up as $11 and up. The package...

Package still at the post office

I sold an item on ebay, shipped it promptly after receiving payment. Tracking info says attempted delivery made but business was closed. Item is sitting at the post office and after thirty days will be returned to sender. I've sent several messages t...

Paypal notifications slow again

Here we go again with slow Paypal notifications for payments. Just glitch after glitch with both Ebay and Paypal constantly!

Remember its the sellers fault if these packages are late

Highway 401 closed all day by Kingston to retrieve UPS truck that went over a bridge http://www.kingstonregion.com/news-story/6374272-oops-i-mean-ups-/

How difficult would it be for Ebay to bar private feedback buyers in seller"s 'buyer requirements'?

I have no way to prevent a last minute private feedback buyer from bidding and winning an item. The ability to block them would be a welcome option.

Try items from ebay for free

Buyer does not like the item, buyer files return and selects reason "there is something wrong with the item". The email from ebay says: "You can ask us to step in and help if there's a problem with the buyer's request." The follow-up options offered ...

Buyer essentially setting up Seller to fail.

- A buyer lives primarily in USA but makes consistent business trips to Ukraine. - In past 6 months, buyer has stated though positive feedback left, that 33 of 37 items sent never arrived to address in Ukraine. - When contacted to ask about possible ...

How do I let customers know I am on holidays and shipping might take longer

Hi we are going on holidays next week and I need to know how to put a banner across my listing saying that shipping won't be within 2 business days, but when I return. I have seen it before on other listing I just can't seem to find where to do that....

PayPal - There's a new money in town.

Actually what it should read is " There is a new seller in town ". Obvious by all the low priced (usually with free shipping) ads at the bottom of any eBay item search page.

I am wondering if ebay notices a difference when there are no free listings?

Well it has been over a month since there were any free listings other than the 50 on .ca or 50 on .com. I am just wondering if ebay notices a difference in the amount of sales and money they earn. For myself, if I don't earn any money, ebay doesn't ...

"Ship Notification" Emails for Light Packet?

I'm all of a sudden getting these "Ship Notification of Item" emails from Canada Post for my USA Light Packets. It has this line in it, "You are receiving this email at the request of Stephen "Last Name ;)" (Me) to provide you with updates on the pro...

PayPal shipping labels

I have printed 4 shipping label and everything was fine but the 5th one no matter what cannot even start the process.Has anybody else had this problem before? It has never happened to me.Any insight on what to do? And what could this be? Thanks.

How do I stand with this transaction?

I sold an item last week, and yesterday, someone else purchased it, because it had stayed in my store. I have written and apologized and offered an alternative or to cancel. My questions are: Do I ask the buyer to request a cancellation?How do I stan...

Defect removal?

Hey all you beautiful, magnificent sellers,I thought I caught wind a few months back that defects would be removed as of Feb 20 as part of eBay's new "makeover", however I haven't noticed this to be true. I'm not too worried about it but just wonderi...

Anyone getting long delays with packages shipped to the USA?

I mailed two CD's on Feb 1st and neither buyer in the US have received them. I've never had this problem before. My only guess is the lady who processed the packages left off the Air Mail stickers. But I just thought I'd check and see if anyone else ...

Buyer Asking What Is Best Offer Amount

I have someone asking what is the "best offer" amount that I have for an item. Not sure if I should tell them or not - does it not defeat the purpose? Thanks!

Why is my feedback score 96% after receiving only one malicious negative feedback?

Check my feedback profile which indicates that from 2003 to 2015, it was 100% in over 800 transactions.My only one negative feedback in June\2015 was given maliciously, even after refund-ing an unscrupulous buyer for damaged item. My perfectly positi...

how do i deal with this buyer?

hello i so i sold a s5 cell phone to this person, it worked great they got it 2 days after i shipped out few days later they open a case saying item wasnt as listed and wanted a refund! , so having this happen for the first time didnt know anything a...

Shipping Defects Favors One thing only; China

I have had it with this late shipment Defect. This is going to be a rant so my spelling might not be to good. I ship all my products out within 24 hours.Ok I have a ton of issues with this., 1. It clearly states that delivery times are estimates. The...

Late shipping strike causes sad behaviour...

Today I looked up my latest late shipping defect.(reminder I sell stamps and only sell on .COM) Buyer is from Israel, always a worrisome country to get it delivered in the first place...buyer's feedback is positive. I can't see DSRs anymore, but I go...

sales down for febuary

is anyone else notice sale down in febuary,dec and jan were awesome months but this month im at 25 percent,i do know that the lack of free listings is part of the problem,so i opened a store so i could save money on listing prices,although i havent q...

Unrealistic delivery estimates

I know many have had a bad experiences with items coming from China but I feel really sorry for the good ones with this new shipping metric. I have ordered several items in the last few months from a variety of Chinese sellers and all of them have ar...

Feeling desperate AND cheap: any listing promos on the radar for the month?

By this time of the month, there is often a hint of some kind of 'free' listing promotion. I've hit my BIN limit of those included with my store subscription and I'm staring at 300+ unsold. Should I hold out re-listing them in the hopes of a promo? O...

Feedback Late delivery question

Can I a buyer successfully leave feedback if they leave the Late Delivery question unanswered or does it force the buyer to answer in order to submit the feedback?

free international shipping

Hello People,I just happened to look up one of my listings on the general search page on ebay.com (this is when you just type in a name and you get search results not individual item numbers) and noticed that it says FREE INTERNATIONAL SHIPPING when ...

'Returns' rate in new Dashboard

Why do I see 'Returns' broken down in the new Dashboard? It says there are two for me which isn't actually true. I had two buyers open Return requests in December for reasons of remorse, and then fail to send anything back so I called Customer Servic...

US bank account for paypal

Anyone here withdrawing US funds from paypal to their Canadian US bank account? Right now im loosing alot of money in exchange fees because im unable to withdraw US funds to a Canadian Bank account. I heard if you have a RBC US bank account you can a...

Private Listing

In some of my listings, I had included the option to "keep buyer's identities private". Issue is, when they leave feedback for me, I have to go back and search by user name to see what the item was....ya ok, private to other buyers, but why is "view ...

Tracked Packet shipping to Poland?

Have a potential buyer from Poland asking about combined shipping cost from Canada. Wondering if anyone has any info about shipping there and does paypal have the option to print Tracked Packet labels to Poland yet? Any helpful info about experiences...

strange buyer... Need some feedback

Ok so I had someone buy an item on the 23rd 0 feedback , I I was going to ship it out then I realized the address was incomplete (missing street number) and messaged to get full address . He sent address apologizing and asking me to make sure I got i...