Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Seller beware

Looking for advice on a situation I'm dealing with, one that may sound familiar to some of you. On December 26, a buyer bought nine Canadian Football League cards. After four days, these cards were still showing as unpaid in my eBay sold items page. ...

Fall seller updates from the US Boards

http://pages.ebay.com/sellerinformation/news/fallupdate2015/index.html The boards on the US site are buzzing over the acceptance scans for shipping.

Opening requests and other eBay woes

I am very tired of eBay directing buyers to open requests when having a question. I have had two buyers recently using the resolution center to ask me a question regarding orders that hadn't been received yet. Not because they were upset but because ...

USA products for sell to Canada

Hi, I have company located Canada. Now I'm selling my products located in Canada and I'm charging to buyers taxes like BC %12,NS %15,ON %13. If I sell again from my Canada located company to Canada but shipping from USA, am I have to charge taxes lik...

eBay's Exposure in Google Search

Signs of Hope for eBay's Exposure in Google SearchBy Ina SteinerEcommerceBytes.comSeptember 08, 2015 http://www.ecommercebytes.com/cab/abn/y15/m09/i08/s02

Buyer didn't pay for shipping

Hello, I recently sold two items http://www.ebay.ca/itm/151796834668?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649http://www.ebay.ca/itm/151796836732?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649 They were bought from the same person Ebay s...

Resolved! Promotional offers mixed up.

I am not sure what is happening with my promotional offers. I should have 500 each in my store for .com and .ca, and 80 list free auction-style or fixed price on both. My 500 on .ca has disappeared, and the 80 free on .com have not been used. I have ...

New Promo, unfortunately not for me.

Limited time savings on fees when you sell your phone!Pay a maximum final value fee of $5 per Cell Phone or Smartphone sold - up to 5 phones. Learn More - opens in a new window or tabStartsSep. 08, 201510:26:57 am EDTEndsSep. 30, 201511:59:59 pm EDT

Sell an expensive item to buyer in China with 0% positive?

The potential buyer only joined ebay a few days ago. Do I, the seller, have a choice whether to accept a successful bid?

Facebook takes on eBay

Facebook is testing out a new option in news feed that shows a unified view of items on sale across user groups and adds the ability to search public groups. http://thenextweb.com/insider/2015/05/11/facebook-takes-on-ebay-with-a-new-page-showing-user...

How do you know whether your listing is on .ca or .com?

It's probably a stupid question, and been asked a million times. I have been on ebay for almost 10 years, but reading the great info and friendly banter on this board, as related by the veterans, makes me feel like a newbie. All these years, I though...

Variation feature limited for Canadian company selling cosmetics

The variations capability is only available for certain categories and this limits our ability to sell cosmetics as a Canadian seller. when selling cosmetics such as liptsticks or lip gloss to be able to offer a multitude of shades is pretty basic. Y...

Help. Buyer Cannot buy my item through PayPal

My item sold but my buyer messaged me saying that they get a "code 157" when they try and pay for my item. They have shown me screen shots of other items they had recently bought and said the problem is on my end. I'm a first time seller and wonderin...

Resolved! Question on shipping light packet vs Small packet and forms?

Hi I usually ship light packet to the US/International, but tomorrow I am shipping a small packet international. I usually fill out the small packet CN22 for my light packet, is that that same for small packet? I think it is a different form for parc...

what happens if I don't pay fees

I sold 5 items,1 of which were paid for. I marked them all as paid because I am stupid. is there a way to waive the fees and just pay the 1dollarand 10 percent or no. what happens if I shutdown my account and not pay fes. please tell me your experien...

Have a store and weird auction quantity allows as if no store

Here is what selling manager shows for me with a store. What happened to the 100/month? List 20 of your items for FREE – make money today!Pay no insertion fees for auction-style or fixed price listings. Buy It Now is free too. Learn More - opens in a...

What Would You Suggest?

A customer is returning an item because it doesn't fit. Not only did I put the size of the item in the listing I also measured it manually and put the measurement in the listing. Now they are returning it because it's too big - but the measurements w...

Fall updates and changes coming - more great deals for seller, NOT

Bunch of changes have been announced. See link below as I have no idea how much will affect Canada as usual. Or how it will affect Canadians selling on .com http://announcements.ebay.com/2014/09/sellers-new-after-sale-experience-coming-this-month-mak...

a buyer just opened a case asking for refund

I just got a buyer open a case for a comic book that hasn't arrived and she asked for a refund. The book was shipped 3 weeks ago from Japan and she is accusing me of never shipping the book in the case details. She didn't contact me prior to opening ...

Canada post exorbitant shipping costs for tracking to US - is insurance enough?

Shipping with tracking to US for low priced items makes it pointless to sell. Is it OK to use a service that offers insurance without tracking(assuming Canada Post has something like this), to offset shipping costs? If you sell on eBay from Canada, y...

Audio Book ISBN Question

Turbolister is demanding an ISBN for audio books. It will not upload without an entry. What does one do now to list a self-made audio book with no ISBN?

Resolved! Why doesn't Ebay offer Fedex Ground for Can.Sellers

For packages over a 1 Kilo,Fedex ground cheaper and faster than Canada Post

Shopping cart disconnect is ruining my business!!

Situation #1:Buyer put 3 items in his cart and tried to request combined shipping and eBay would not allow it. I told him to use the shopping cart on eBay.ca instead or to "commit to buy". He then responded that he was on eBay.ca and that it wouldn't...

New on-time shipping question added to buyer feedback

The latest from Ebay re shipping question and feedback will now be global for everyone. Permanent or not? http://announcements.ebay.com/2015/07/new-on-time-shipping-question-added-to-buyer-feedback/ And the discussion link from the US boards http://c...

"No product found for ProductListingDetails"

I posted this problem under Site Issues on the weekend but I don't think it's been getting the attention required so I'm bringing it up again. There is a major problem right now with the Bulk Editing tool and an orange flag that crops up after you've...

Screen Shot ORANGE FLAGS 2015-07-30 at 7.24.01 AM.jpg

U.S. Light Packet

Would anyone have the link to the new 2015 light packet rates? I can.t find it.Found on the board that it's $5 up to 300g? I also need the next rate up.Thank you.

How to bundle shipping?

Per say if a buyer buys two or more items you have to purchase multiple ebay shipping labels. Does ebay allow you to combine your sells into one item so that you only have to purchase one ebay shipping label and ship everything in one box if the sell...

Listing and Billing Currency Question...

This is what I'm getting on my listings Review your listing Listing Currency: U.S. dollarBilling Currency: Canadian dollar If you list on Ebay.ca and your listings are in $US and you pay your Ebay fees by Paypal in $US...Is this the way you should be...

Message on Paypal, multi order shipping

I just had to go to Paypal because a payment confirmation failed to appear again. I was surprised to see on the transaction I was checking it said "Launch multi-order shipping". This buyer only purchased one item. I clicked on it to see what it was a...

Cost Effective International Shipping Costs from Canada?

For any and all Canadian-based eBay sellers how do you ship overseas? I want to expand my market worldwide. I only ship to Canada and the USA because Canada Post international shipping costs are excessively high. I checked with CanPar, DHL, FEDEX and...