Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

defect removal

I shipped out a record. It arrived damaged. I refunded the full value of the record including the shipping thru paypal.The buyer was very satisfied and posted postive feedback on my professionalism and would buy from me again.Ebay in their wisdom con...

Nothing seems to sell anymore con't

"As someone who has some experience selling vintage designer jewelry, however I would not put myself in the same class as gifts_of_elegance, the difference in the 2 brooches was immediately obvious to me. 73rhc, no offence to you but you missed this ...

Is this the way you would respond to this buyer???

His message: My response: Hello, I would like to thank you for your purchase. I will have your CD wrapped up well and be mailing it to you tomorrow. It is being sent airmail from Canada so there is no tracking number and it can take 7 to 10 working d...

Is there a way to find out what your selling limit is without calling?

I was wondering if there was a way to find out what your selling limit is without calling? How does EBAY set up a limit? What is it based on? Thanks

Accepting Returns

I recently posted a questions regarding how to do a refund and get my FVF back. The situation is this- the buyer contacted me regarding a bracelet she recently purchased. She said that it is beautiful but that it was too small for her friend that she...

Nothing seems to sell anymore

Is it just me or has anyone noticed that EBay is not what it used to be. Nothing seems to sell anymore, except the poor quality cheap merchandise from China! Too bad those large quantity sellers are allowed. Facebook auctions are the new trend. Selli...

Defects Resulting from Buyers Who Don't Take Time to Understand DSR's

I just received my second defect as a result of low DSR's for Item as Described and Shipping Time (1's). In both cases, I not only received a lovely e-mail from each buyer thanking me for the quick shipment and the great packaging, etc., but also pos...

I have ~1,200 items I want to upload/list... Will I have to pay 120$??

Hey guys! I have a file ready to be uploaded in eBay containing about 1,200 items. I am only using fixed price auctions. Am I wrong thinking there's no way around paying over 100$ to list those? Should I wait for a free 1,000 listing promotion? Do th...

Ace manifesting coming to BC border crossings in November

According to the notice posted in the customs office I crossed at yesterday, starting November, sellers from BC taking their mail to the USPS will be required to ACE manifest their parcels. For many of you this will be an issue.What Ace does is. It s...

Resolved! How do I set currency to USD

How do I set currency to USD as mine is set at cad and I can't change it? Thanks!!

Resolved! blocking a user name is NOT good enough - pay attention to the email address they use

Caught someone that purchased an item from me that had a new user name, forgot to change the email. I had remembered the last name and the country so when the purchase came up - red flag. Almost wasn't. I ended up giving 100% refund, reported buyer t...

"Shipping not specified" on ebay.ca

I'm selling some items for the first time on ebay (clothing) and I'm having this issue where the shipping comes up as "shipping not specified" in the ebay.ca search. I have it set to 9 dollars shipping in Canada only (no US shipping) but this does no...

Canada Post 5 stars....Pitney Bowes 1 star......

Hey Mods....this post has NOTHING to do with the Global Shipping Program! So I needed to send a package of stuff to a friend of mine in Thunder Bay, I went over to PayPal/shipnow to print an Expedited label. Pasted in the address, entered the info an...

An experiment in International Visibility

Much has been written on the subject. How much visibility do Canadian sellers get on eBay.uk? (when not paying extra for so-called 'visibility") Does it matter where you list? Yesterday I listed an item on eBay.com (USA) and the same item on eBay.fr ...

buyers saying item is unavailable when trying to purchase!?!?!?!?

I am getting a number of buyers asking if item is for sale when purchasing single parts and/or parts are unavailable when trying to combine items. Anyone else??? Doesn`t surprise me one bit, yet another ebay issue... MAJOR ISSUE. How many potential b...

Is tracking available from Canada to the US?

Hey guys, I was wondering if door to door tracking is available from Canada (northern Ontario) to the United states for a couple of items I want to sell. Thanks!

$100 promotion?

few weeks ago I got a promotion for up to $100 reward if I sell something. I claimed the promotion and sold something, how do I get the $100?

Dispute questions

A seller opened a dispute on day 60 - I thought the limit was 45 days? Anyone can explain? The item is not even in my history it is so old -just my email. I didn't add tracking because the item is $10 and $10 for postage. Canada post would only offer...

Does my PayPal currency balance float with the exchange rate?

I checked my balance this morning for a possible transfer of funds to the bank and it was sitting at $301. Now this afternoon as I am set to do the transfer the balance was at $298. I just thought that the money was there and could not be touched.Tha...

Updating June category changes in turbo lister

So eBay has renamed some craft categories and I see that they have been automatically updated on my items on eBay. My question is how do I get these changes to reflect on Turbo Lister?I know I can go in and make the changes manually but when you chan...

Resolved! Advice needed on lack of communication

Hi, everyone. As a long-time lurker and first-time poster, I want to thank everyone on this board. The advice that has been shared over the past few years has been invaluable to me and I'm sure many others, even if we aren't regular posters or even s...

Why has my free auction style listings gone from my 150 store listings

InsurePost - Do I use US or Cdn dollars for the insured amount?

First time using InsurePost. Doesn't say on the form if I should show the insured amount in US or Cdn dollars so if you have used this company would appreciate an answer to my question. Also, what kind of form do you get stamped at the post office to...

What if any feedback would you leave?

I purchased items: 381251787425381251787394 at auction and although I bid more got them at very low prices. After about 2 weeks seller sent me an email asking if I got them. I replied that I had been away and had not checked my mail (it comes in a lo...

Question regarding inventory and sales programs

Hello Everyone. I am looking to start tracking my inventory and sales vs profit more closely. I was wondering if there are any programs out there that any of you would recommend. Thanks in advance

Poll - Auction Listing Duration?

Now that eBay has changed its policies and fee structure for auction listing duration, if and when you list using the "auction" format, what do you do? Still list for one or three days and pay the higher fee? Continue to list for five or seven days? ...

I(Seller) was treated unfairly in eBay.au

I sell my second-hand staffs in eBay. However, eBay treated seller so unfair. I sold a second-hand shoes to a buyer, the buyer insists to abuse my shoes. (I know, it not suitable to use abuse in here. I like my shoes, but everything she said just aim...

Looking to close my Ebay store soon if I cant turn things around,, any suggestions??

Hello, I have been consistently selling used auto parts on Ebay.ca/ ebay.com since 2008. (seller989898) , I am based out of Hamilton , Ontario. As of August 2014 I had over 1250 items listed ( worth over $150,000 ) and was doing exceptionally well wi...

reasons for lack of watchers/buyers

Sales have dropped dramatically and I have looked for reasons. 1 )About 2 months ago I listed an item on 10 day auction which attracted about 140 viewers. A few weeks ago I listed a very similar item on 10 day which only attracted about 35 viewers. W...

Changes,... changes... and more changes..

Just took a look at sold listings ... and very few showing... both eBay Canada and eBay US There is some confusion with respect to other things happening as well... glitches maybe Why???