Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Charge back fee

I have been notified by PayPal that they are increasing the Charge Back fee to $20.00 in October. That seems pretty high - why do they need to charge anyway? It's not like they are using up resources for the service. Does anyone know what it is know?...

PayPal shipping labels - tracking numbers not showing in ebay order details

Tracking numbers are not showing in ebay order details once labels are printed using PayPal. Even uploading them to ebay is not added them correctly. Sick of being blamed and explaining why because of ebay and paypal site issues. Sorry I don`t have t...

Paypal and charge back

I posted couple days ago that I got charge back for very 1st time, and today I got email from the buyer saying that she did not file charge back and did not aware about it. She promised she will try to resolve the problem from her side and if happene...

Resolved! Banner below states returns on all items

How can that be true? Even Walmart has limits on returns of many products?.

My fellow sellers

When would you think is a good time to relist and avoid the Christmas postal delays.........thank you as always

I have a lifesize NIB Elsa in an Anna box? Anyone else?

Can't find anything that someone else has gotten..didn't notice it until I got it home.

Not Easy to Sell on eBay.

Mary was looking to buy AN ASTRONAUT'S GUIDE TO LIFE ON EARTH by CHRIS HADFIELD , the Canadian astronaut, for our fourteen year old grandson. Taking a look at eBay, she found over twelve new copies BUT all of them came from sellers in the USA, Austra...

How to close charge back case?

Hi I just got credit card charge back for very 1st time.I don't have tracking number as it was sent by air mail package, so I don't want to fight in this case as I heard chance to win is close to 0 %.How to close the case?There is 4 option there:1. I...

How to remove catalog description?

How do I remove the catalog description when it is incorrect?No option for it in revise item.

MONEY BACK GUARANTEE SPLATTERED EVERYWHERE!

This is an insult to honest buyers, maybe promote sellers not insult them !

My customers can't buy Multiple items using the Shopping cart in Ebay.ca

I have had several US customers unable to buy Multiple items using the shopping cart. Ebay tells them that I don't Combine shipping..YES I DO! I have called Ebay and made Changes in my preferences over this but still makes people have to pay for each...

Options for a buyer changing his mind after I have sent a package

I just had a buyer from the U.S. contact me today to say that he has changed his mind and doesn't want the item he has purchased but I have already sent the item. He has told me that he is going to send the item back as soon as he gets it. This is th...

wrong picture in ad

I have a buyer that is claiming an item is not as described and wants a full and total refund because one of the two pictures in the ad were not of the item being sold. However, the title and the written description describe the item EXACTLY. Is he c...

Buyer from hell Partially returns an item Threatening with a negative feedback

Really need help with this (Item # 111348260423) Buyer purchases my fully tested motherboard.Buyer then claims that it has "GPU damage" - shows me a pic of the board working but he has wavy lines now showing.I explain that the board did not do that w...

Anyone else havng problems with eBay messages?

I have just had two bounced messages from relies to potential buyers through the eBay message boards. Also, I was just checking my Paypal account and see that someone purchased an item yesterday and paid for it, but I have had no "item sold" invoice,...

Here is anothe one

You will find these banners plastered all over eBay in big caps. MONEY BACK GUARANTEE - IF YOU DON'T GET WHAT YOU ORDERED, WE'LL GET YOUR MONEY BACK FOR YOU. Usually followed by this cut and paste quote: "You’ll hear from us in 48 hours. If you still...

more protection from the "I never got the item" customer??

Just fully refunded another buyer who claimed that they never received the item in question. It doesn't happen often, but it is irritating when it happens as I am out the cost of the item and the cost of shipping. I understand that it is the cost of ...

Combined shipping. What am I doing wrong or not doing?

Hi I sell CD's and if people want they can without a jewel case combine shipping for up to 4 CD's in Canada and 3 CD's for US or international. My listing are set up with a buy it now, immediate payment required so I ask the buyer to let me know so I...

Resolved! not able to have 2 shipping options?

OK so I want to do fixed price shipping to Canada since the price is the same everywhere as it is a large envelope. But I also ship to the states I notice that the pricing is very weird anywhere from 3.64-8$ depending on were in the states for the pa...

Resolved! American Shipping Dropping off Listings Randomly....

A Canadian seller posted on Reddit yesterday that they were curious about some listings that had next to no views and when they checked, they realized that the American shipping info had mysteriously disappeared along with their listing on .com I got...

International Parcel Surface now a viable option?

So, something just dawned on me.... If Buyer Protection through paypal is extended to 180 days, does that mean sellers can start to use International Parcel Surface (the slowboat) from Canada Post? If the buyer has nearly six months to open an Item N...

Cookie Jars are supposed to be fun things :-(

As I dip into the "cookie jar" insurance fund today I realized we've turned "cookie jars" into bad things now! Oh I wish I was back at grandmas getting a real cookie out of a real cookie jar, instead of refunding some electronic cash out of a figurat...

Now this is a good, no great deed of humanity

http://www.coinworld.com/news/nobel-prize-james-watson-christies-auctions-coin-world-numismatics-time-magazine-coin-collecting-hobby.html

Purchased itme Action Button.

I just noticed that on a couple of items that I purchased that is the in the Actions bar under My eBay Purchases - the very first button to click is: "Return Item" and the second is: Contact Seller". How long has it been like that? How does this give...

Who do you contact for refung on voided Paypal shipping labels?

When the fiasco with Firefox not printing Paypal shipping labels happened in Oct. I had to void labels. Who do I contact for the refund? Paypal says Canada Post, Canada Post says Paypal. It's about 2 months now since it happened.

Opinions wanted.

Q:Is it better to add shipping cost to item and advertise as "Free Shipping" or not?

3 NAD Disputes

After going the last 2 years without a NAD I have had 3 in 5 days.One i can believe as it was my fault but the other 2 I have a hard time believing as one was in it's Original package and I always check before I pack any thing. They were both cheap i...

Just wondering.....

Hi all - am just wondering how everyone is finding their sales this fall/Christmas season. I am not a big seller but this is usually a busier time for me also and this year I have just not had that many sales - had more through the summer which is us...

Shipping Cost Not Doubling On Multiple Purchases

I have an item listed with shipping dimensions of 18" x 12" x 12" with a weight of 4 lbs, 8 oz. Someone bought two of these items and only had to pay the shipping cost of sending one. Why did this happen? While I can combine most of the items I sell,...

Feedback after transaction has been cancelled.

I have two items that I cancelled. One was that the buyer was able to bid and was from a country on my excluded country list. And the other didn't want to pay the advertised shipping cost (tracking to UK). These two transactions were cancelled withou...