Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

buyer wants to make instalments

my buyer wants to make instalments. how do I set this up? thanks

First negative....unreasonable buyer

I am just fuming. This buyer opened a claim through eBay stating that the item (a Swarovski item in original box with padding around and double boxed) had arrived broken. She opened the claim without contacting me at all.I accepted the return and tol...

Ebay Labels - Lost Package Claim Canada Post

I need help with a lost package sent Expedited Lite. I've read all the other posts on this topic, which basically confirm the claims process is not clear.Seems like most of you have submitted a claim through Canada Post directly, then got a message t...

New seller wanting to put something up for offers only.

I have a rare vintage or antique Swiss watchmaking kit and I don't know it's value. It may be worth $400 or it may be worth $3000. I'm new to ebay and I was wondering the best way to sell this thing. I'd like to post it for sale and only take offers....

Resolved! eBay Fees

It was a typical chat with eBay on this subject with the same result as most chats that I have had with them - 'very little help and nothing resolved'.So I turn to you - the knowledgable people of the universe - How does eBay arrive at what there fee...

Re: Dead Sales, no views etc Canada

Hi is anyone else having zero sales, zero views etc? I pay a fee for a store subscription and have over 800 listings! I can’t believe I’ve had nothing in days. Help! Anyone!

Canadian Sales D.O.A

My sales are down 86% since last Fall. Never seen such a dramatic downfall in 23 years of selling on eBay?Dropped like a rock.Who else Experiencing this.

Issue Cancelling an order

Hi, i have an order i have to cancel for a buyer because unfortunately its out of stock. This is the first time i've had to cancel an order and i've already contacted the buyer explaning whats happening and that a full refund will be sent. For some r...

Resolved! Tracking Uploaded Metric

I received a message saying my top rated seller status in the US is under review, and it's because I uploaded no tracking information for items I shipped as lettermail. I am trying to understand why Ebay would penalize you for not uploading tracking,...

Payment issues for US customers

Is anyone else aware of US customers having an issue with paying? I just had someone message me asking me to cancel her purchase because she wasn't able to pay through her debit or paypal. I also had someone buy something yesterday and take a day to ...

warning about etsy

i have been selling on etsy since i had problems with ebay for over 6 months( now on ebay all is well after much trouble ) and everything was going well at etsy-- slow sales but well - evrything worked there getting paid daily for sales that day grea...

Low number of viewers for auction.

It's been about 24 years since I last sold on ebay. I just listed an antique 14k gold cigar cutter and I've had oly 3 views. There's 2 days left of a 7 day auction. Is that normal? I don't see the point in using ebay if I'm only reaching 3 people.I d...

SELLER NEWSLETTER INFORMATION

I have a question regarding Seller Newsletter. I have an eBay store https://www.ebay.ca/str/ottawaphilatelicsI am challanged to understand how I include a 'subscribe to my newsletter' option on my page. I just do not see one. Are we to assume that 'f...

Sending Invoice BEFORE a purchase

I get endless daily messages from customers asking me to send them an invoice for the items they have in their cart, and i always reply that i cant see their cart or their purchases till after they commit.I also ask them to use the REQUEST TOTAL butt...

My latest wordings for my "package is on its way" notes I send to buyers

I'm just posting my latest form letter wordings incase they or parts thereof are of use to others. I do get a lot of positive feedback from buyers from these....nobody so far has grumbled (until now since I've said this right!) I have two form letter...

Resolved! Seller's Protection is a joke

sold item June 9th, first Ebay says there is a hold on payouts because the buyer must receive item and post positive feedback, done and done. Now there is a hold because buyer says item was not received. Case closed in my favor, showing item delivere...

Can I sue ebay when they are protecting fraud buyer and against me?

Hi everyone, I need your advise for my case as follows:I have my ad on ebay bidding regarding the lazer pickup for DVD Pioneer DV-989/969, the buyer from Thailand won the bid at 10 dollars Canada on March 22nd 2021. I the Ad I had stated very clear t...

Buyer is saying I sprayed too much febreeze, I don't even own a fabric spray

I sold a brand new with tags sweater which tracking shows was delivered just today. The buyer messaged me a couple hours after delivery saying the sweater smells like it was over saturated with something like Febreeze, claiming that as soon as the pa...

Buyer threatening to leave negative feedback since item is arriving late

My buyer is threatening to leave negative feedback if I don't refund the shipping costs due to USPS redirecting their package to another state, causing the package to be late. The package is still currently on its way to the destination. Should I ref...

Ebay will not upload images

The product listing area is trying to say my files are not jpeg, just happened over night. So, when will ebay fix their computer system today, hundreds of photos do not convert themselves overnight, so help please

Images not displayed on listings Getting image errors on attempted uploads for my listings

Well, this is fun. I can't see listing images for any listings, mine or other people's. In addition, if I try to upload an image for a listing myself, I get this error: I use .jpgs exclusively. I know the images are not corrupted. This is happening i...

.CA bookmarks etc returning empty screen, tab changes to "<Meta name="Google-site-verification"

Over the last few days, I'm "losing" most of my .CA search bookmarks, they simply return an empty screen and the tab name changes to "

[HELP] Generating Return Label w/ Canada Post (Return ID)

Hey all, I am completely new to returning stuff. I apologize if this is a redundant question, but I'm really struggling here. I got my first ever return offer from someone who bought a package in the U.S. while I am in Canada. Ebay is now telling me ...

Hey what happened to the store reopening bump after time away!

Store was closed for a few days, more than 5, reopened yesterday, and nary a sale even up till now! In all the time they've had stores, reopening the store normally caused a bump in views and sales, heck last year when I took July and August off, had...

Buyer filed a payment dispute with their payment institution

I've got a dreaded message from ebay that my buyer filed a payment dispute with their payment institution.It says it's for INAD, but the only comment buyer left is "I cannot reach the website to resolve this https://www.ebay.com.ca/mye/myebay/purchas...

Resolved! Shipping options, shippo vs ebay labels vs Canada post labels

Hello, after selling for few months I am still very confused on which shipping service is best of choice. For example, if using ebay labels is via shippo, why is there still a shippo option button on the top right corner of screen? What is the differ...

Resolved! HOW DO YOU GET BUYERS TO LEAVE FEEDBACK?

As im sure i am not the only seller that has the same problem with getting feedback.I tried business cards with thank you and a Canadian flag pin attached that hasn't worked except for a person in the UK she thought it was great.I've tried sending a ...

Resolved! partial refund changed?

I am trying to send a partial refund and am having a heck of a time. They used to take the funds from the bank account that I linked to ebay but now they want a credit card? I don't really want to pay even more interest on transactions than I have to...

How To Get A Return Label From US To Canada

I know this has been asked before but I am confused on the exact steps to take. A buyer from the US wants to return an item back to me in Canada. He says it is not as described. I disagree but I just want to get the item back. I bought the original l...

Acceptable Payment methods

Is anyone aware of the acceptable payment methods changing? Apple pay has been removed from dot ca/dot com. Discover is now missing on dot com. (Not sure when these changes were rolled out.) Do they have to be routed through PayPal to work? Do the op...