Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

.CA bookmarks etc returning empty screen, tab changes to "<Meta name="Google-site-verification"

Over the last few days, I'm "losing" most of my .CA search bookmarks, they simply return an empty screen and the tab name changes to "

[HELP] Generating Return Label w/ Canada Post (Return ID)

Hey all, I am completely new to returning stuff. I apologize if this is a redundant question, but I'm really struggling here. I got my first ever return offer from someone who bought a package in the U.S. while I am in Canada. Ebay is now telling me ...

Hey what happened to the store reopening bump after time away!

Store was closed for a few days, more than 5, reopened yesterday, and nary a sale even up till now! In all the time they've had stores, reopening the store normally caused a bump in views and sales, heck last year when I took July and August off, had...

Buyer filed a payment dispute with their payment institution

I've got a dreaded message from ebay that my buyer filed a payment dispute with their payment institution.It says it's for INAD, but the only comment buyer left is "I cannot reach the website to resolve this https://www.ebay.com.ca/mye/myebay/purchas...

Resolved! Shipping options, shippo vs ebay labels vs Canada post labels

Hello, after selling for few months I am still very confused on which shipping service is best of choice. For example, if using ebay labels is via shippo, why is there still a shippo option button on the top right corner of screen? What is the differ...

Resolved! HOW DO YOU GET BUYERS TO LEAVE FEEDBACK?

As im sure i am not the only seller that has the same problem with getting feedback.I tried business cards with thank you and a Canadian flag pin attached that hasn't worked except for a person in the UK she thought it was great.I've tried sending a ...

Resolved! partial refund changed?

I am trying to send a partial refund and am having a heck of a time. They used to take the funds from the bank account that I linked to ebay but now they want a credit card? I don't really want to pay even more interest on transactions than I have to...

How To Get A Return Label From US To Canada

I know this has been asked before but I am confused on the exact steps to take. A buyer from the US wants to return an item back to me in Canada. He says it is not as described. I disagree but I just want to get the item back. I bought the original l...

Acceptable Payment methods

Is anyone aware of the acceptable payment methods changing? Apple pay has been removed from dot ca/dot com. Discover is now missing on dot com. (Not sure when these changes were rolled out.) Do they have to be routed through PayPal to work? Do the op...

Do you ever think that we may have a chance to change the currency that we are paid out?

I chose US funds when I thought that we could be paid out in both, like paypal. Well little did I know it was one or the other. I chose the wrong one. It would be great if they would have a day or a week where we could change it. Do you think that wi...

Resolved! My listing was removed but I see the same items have sold recently by others.

Hey eBay,I just listed a Vintage Corningware Blue cornflower 9 cup coffee percolator and the listing was removed. I got a message from eBay saying the pot was recalled and that I can't sell recalled items. My question is, why then have I seen that th...

Any Delivery where USPS shows Delivery but it comes later?

I have a tracked packet shipment that shows delivered yesterday but the buyer indicates they have not received it. I believe I had a case where this happened and it showed up a few days later. Has anyone else had this happen? For now, I sent them the...

Resolved! Question on eBay's Authenticity Guarantee process for sealed Trading Cards

So I'm about to list a number of hockey cards, with several being listed over $250, so it automatically goes through the AG program. But what if the card is factory sealed? If they break the seal to inspect it, the value immediately and significantly...

Resolved! Taxes return on purchases

I know as sellers we can request taxes return on items purchased for resale. I buy a lot on ebay and realized i pay a ton of taxes that i should not. Anyone can explain how and what to do to have taxes return on the purchases i do for resale? Or link...

VERO Infraction and Lawsuit

I received a VERO infraction for cufflinks I sold in February. The listing was removed, which I understand. Yesterday, I received an email from a Florida, USA, based law-firm that is suing me for that VERO infraction, along with 478 other defendants ...

How do we figure out how much GST/HST that eBay has collected on our behalf?

We operate a registered business and have collected and remitted tax on eBay every quarter for more than a decade. Given the new tax regime that eBay has implemented, we are trying to get things ready for our accountant now that Q3 has ended. Unfortu...

up date on my situation with ebay delisting my listing --good news

as of sunday june 2 all of my listings now have been relisted by ebay -- so iam now up to all my listing from 2 months ago --this a good thing for me so i hope now sales will get back to what they where -- but with summer upon us sales always slump f...

Resolved! Google offsite ads

Are any of you using this? What is the cost for each click?

If someone gives you a ridiculous offer do you have to respond?

If someone gives you a ridiculous offer do you have to respond? I didn't realize I have that on. I didn't have it on, can a buyer just send me an offer it I do not accept them or have it listed as accepting offers. I don't really want to respond. Hav...

canada post tracking issues and appeals denied

Hi everyone,I have had two recent international overseas sales with tracking issues. I purchase all of my shipping labels through ebay and the tracking numbers are invalid for both orders. One item was never received and ebay seems unwilling to help ...

HS Tariff Code

Hi Folks, I made my first sell to USA and am confused by the requirement to list a HS Tariff Code. I am sending shoes that are made of fabric and have a rubber sole. The code I get is 6404.19 but in reading the subheadings I'm worried that "other" ma...

Resolved! Payouts

Did anyone else not receive their scheduled payout this morning? Mine normally shows as posted between 6 and 7 am MST on the first Tuesday of the Month. Page shows balance still available and next scheduled payout July 2, 2024. Last months payout was...

Automatic Payment requirements

Just an FYI for anyone interested. Automatic payment features have been discussed a bunch on com but not so much on ca. They are still a bit of a work in progress and either may or may not be affecting all buyers and sellers. You may want to check to...

250 free listings per month... how is it actually tracked by eBay

So, I think I am about 5 or 10 listings away from the limit of free 250 listings, but the ebay dashboard tells me that I supposedly have 90 free listing left. I don't understand where they get this number from. I know I once went over 250 listings an...

Canadian postal code protocol

WHh has ebay Canada never properly followed CanadaPost postal code protocol for address forms?The proper place for the postal cvode for out of country mail/parcels is after Canada, not after the province. Today I received an order confirmation with m...

Negative feedback removal?

I sold a old pack of trading cards sealed and the buyer opened it. Apparently the cards inside had defects and sticked together. Buyer contacted me agressive. I tried to explain that this is a risk to open old packs and quality issues is common with ...

Stallion Express Question

I'm new here so hello to all. My question is this: If I am sending a package via Stallion Express is there a way to create a listing with that as the shipping option? Currently, my listings all say Standard Shipping (Canada Post Regular Parcel). Unde...

Auctions experiment, a big FAIL

I thought it worthwhile to share this one to see if other's experience is similar or different. Experiment was to "re-run" auctions because I noticed auctions were generally getting more views than BINs in the hopes it brought more eyes to my auction...

Current state of Canada Post - Compliments CBC - The National

The future is not looking good for CP going forward. Approx. 10 minute video. https://www.cbc.ca/player/play/video/9.4233453 How Canada Post lost $3B in six years Fasten your seatbelt. It may be a bumpy ride ahead!?!

Damaged item being returned to buyer

I sold a glass bowl and it arrived damaged at the destination (it was a bowl but only the base broke in pieces). The buyer berated my poor packaging skills as the reason why it was damaged. If I want the buyer to send it back to me, would they be res...