Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Have you ever noticed what happens to your sales when you have to cancel an order?

Have you ever noticed what happens to your sales when you have to cancel an order? I misplaced a CD and had to cancel an order or at least partially as I had 2 of the 3. Sales dropped off a cliff after I cancelled. This has happened to me before, I g...

Has anyone had any problem with having US funds accepted by HSBC now RBC from eBay?

I have sold items the last 4 months on my Canadian eBay site with funds in US dollars designated to my Canadian HSBC in US dollars. EBay kept sending the funds and HSBC kept rejecting them. Numerous requests to eBay never solved the problem and now t...

eBay Design Research

I got an email for a survey today that I filled out. The topic was in regards to ebay credit. It was only asking questions about returns as a buyer and nothing in regards to as a seller. It asked how often i buy on the site and how i pay for orders. ...

good news from doker bohm

as of wednessday may 22nd i have been restored to 7/8 of my listings after much concernation with eaby they finally have let me have most of my listing back all but about 200 or so -- we will see how long this lasts till they take them away again--- ...

Standard promoted fee, things that make you go hmmmm

I've noticed a couple things over the last few weeks. As others have identified my promoted impressions rate is lower than it used to be, not as dramatic or as of a certain day as others have seen. I've noticed that the "suggested" promoted rate has ...

1927 Religious Symbol deemed "Offensive"

In 1927, my Grandfather travelled to Japan and purchased a very unique and uncommon Japanese table cloth complete with Japanese temples and swastikas.As many of you may know, the swastika is an ancient Sanskrit symbol of well-being (Google it) presen...

Customer didn’t return an item and eBay refunded them

I am a seller on eBay and I have 60 days free return policy. I have honoured all returns and refunded previous customers hassle free. Recently I have a customer who requested a return, I approved immediately and messaged the buyer how to ship the ite...

Resolved! I just don't get the fees calculation...

I apologize in advance for raising a topic that was mentioned countless times, but after researching eBay-related topics, I still can't get my math right. So here it is:- I have above average standing with eBay- I sold an older computer for $345. - I...

Stamp value

I Beleive this is a 1963 Queen Elizabeth II Canadian stamp

Question about Shipping Label charges

Hi It's the first time I've sold since 2021, sold a batch of 4 hockey cards. I have $300 in pending funds.I printed out shipping labels directly from ebay for each card, totalling $33. I have my bank account set to charge fees, but I'm getting mixed ...

Auto relist vs automation relisting rule & fees - frustration!

Happy Monday all! So after 3 rounds of hair-pulling, yelling at my screen, frustrating online chat "help" conversations, I thought I'd come here to see if I can get some input. I have all my auctions set up as auction style and I apply the automation...

Charge to My Account for DVD Sale?

So, I made a sale of a DVD last week. I marked the item as shipped (letter post) and an hour later the Buyer said he was not happy with the item, because he noticed a "scratch." He asked for a refund and he submitted a Charge Back through his financi...

What happens to my store categories if I switch my store from .com to .ca?

Almost tagged on to ricarmic's post but thought I should start a new one here. Canadian listing on .com but paying my store fees in US$ because that is how I set up my store many years ago. I'm tired of paying in US and having it converted to Cdn. Do...

Resolved! For those who've downgraded a store, does it matter when you downgrade in the month?

I'm going to downgrade my store, store renewal is June 1. I'm of the mind that if I downgrade today, I'm prepaid till the end of May anyway so the Anchor rules apply to the end of May and then the Premium level rules apply. I've looked in the documen...

Facing item swap scam

Sold a trading card graded, the slab had damage on a corner. The buyer opened a return claiming he cracked the slab to take the card out and the card inside is counterfeit. Asking refund or replacement. I gave benefit of doubt at first but after a fe...

Ebay is useless and helps buyers scam sellers

Ebay, its customer service and leadership team is useless. They don't know how to do simple math, common sense, or shipping practices. The overall customer service experience is garbage considering the amount fees they charge. They should be renamed ...

Canada Post tracking not updating on Ebay......A G A I N.

sigh......it's a never ending struggle with Ebay glitches. Canada Post tracking is not updating at all on Ebay, again. Last time this happened it was over a year before it was fixed. Last time there were at least partial updates. This time no updates...

Is harmonized system code really necessary? If so, when?

I don't ship to us often. It's usually 5 or 6 times a year, and when I created shipping labels for us shipping from canada post online, I never input harmonized system code ever. I actually didn't even know it was there to input until today. lol I've...

Buyer asking me to change delivery address after item already delivered

Hello - I'm a Canadian seller who recently sold an item to a buyer with a Canadian shipping address. The item was shipped via Canada Post, and the tracking says the item was successfully delivered a week ago.Today, the buyer messaged me saying that t...

Purolator tracking not updating on ebay despite full and normal updates on Purolator website

Is anyone else having trouble with manually entered Purolator tracking numbers not updating on ebay? It's happened 7 times now starting beginning of April, prior to that it worked fine.What am I doing wrong? What do I do? They all do not update beyon...

listing new items limit for month reached now what

as my problems with ebay contiune -- even with them so kind as to reesate about 1000 of my 1900 listings now then now tell me i cannot relist any more items even when i sell one ot two i am not allowed to then relist one or two more items till a late...

Need customer email in order for canada Post to find package

I have a package that is going around in circles in Ohio which is being forwarded to a different address and then send back only to have the process start over gain. This is a regular customer who has successfully recieved packages from me both befor...

No action from eBay

Buyer gave feedback reading "Item did not arrive". In fact, tracking shows "Item delivered on Mar 26". I asked the Buyer about his false feedback. He replied: "I left the feedback before the Item arrived (within the required delivery time). But now I...

What to do next...

Hey,Relatively new seller here. A customer received an item that was damaged. I reported it to the post office and they refunded me the total value. My question is... Do I offer the buyer to return the item and refund him (less a percentage?) Who pay...

Drop and drag

Anybody else having trouble to drag and drop their photos when listing an item. When I click on the photo to drag a larger photo appears and wants me to edit. Any help would be apperciatedThanks

Ebay scamming me final value fee on the taxes they stole

I sold an item for 175 and they scammed an extra 25$ from the buyers and they are taking final value fee on the tax they stole then charging me tax on top of that. talk about double jeopardy and just ripping people off!!

Canada Post Lable purchase system down

Canada Post Lable purchase system down noticed it from last night MAY 1 9PM eastern time.Still down thus cant print any Canada Post postage lables.So we just wait and hope they get it running have a few light expidite packages to send and hope it don...

Item Description missing

Can you please look at "Al Green - Lay It Down (CD 2008 Blue Note EMI) Near MINT" The item description seems to say "we looked everywhere" . Is this just a bug for this one. Maybe I should amend the listing.

Ebay charging taxes on taxes with sellers.

I been with ebay since the first year. This account for 23 years. I just know my seller fee gets taxed. But then ebay taxes the total with the other taxes added.Ex: item price $100Shipping $20Sales tax $4.40Total $104.40Then use that total for final ...

Getting this error when setting up a campaign: This listing cannot be added to your campaign

Error Message:This listing cannot be added to your campaignThis listing is processing. Listings in recently edited campaigns may take up to 15 minutes to appear or disappear.It has been like this since Monday, I tried to wait for an hour and nothing ...