Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

DESCRIPTION MISSING IN LISTINGS

@devon@ebayHave noticed over the past couple of days, that when I go to view my listings I often get this(screenshot):I expect it to be just another of eBay's glitches but if this is happening to other sellers as indicated from discussions on the .CO...

Items sold as lot and shipping to the US with Fedex. Is there a potential problem with customs?

I sold some scrapbooking punches as a lot to a US customer. They are going Fedex International 2 day shipping which I am happy about. Now I am wondering if because I sold them a lot grouping of items, and that they are declared as a lot grouping of i...

Resolved! Is there some kind person here that could to the new post rates chart?

I find it very hard to see the links given from CP, my eyesight is poor. I would love to have one of those charts that someone here used to make up so that we could copy it.My husband sends free booklets etc. to the US and Canada, and sometimes UK, w...

Do we know if the new postal increases start on Monday?

I forgot to ask my PM yesterday, I looked on the CP site and all they had of recent news was the losses report yesterday. I can't find anything aside from the forewarning of the letter rate changes back in Februrary, but then again I've maybe missed ...

Resolved! WWYD. A buyer purchased the same CD on both my ID's within seconds of each other.

I sent them an email to confirm that they wanted both of them and haven't heard back. Should I just send both out?

Signature option eBay Labels

Has anyone actually tested the signature required add on option using eBay Labels? With eBay's calculator tool the option to add is MIA. The only way would be to purchase and confirm what actually displays. Unsure if when you purchase you have to ask...

Connor bedard

I dont understand how Ebay lets Buyers getaway with increasing the bids of cards and not paying. It takes forever to get a answer from them, or even getting a negative feeback done for the buyer. Its outrages.

Buyer Didn't Receive Item

I shipped an item to buyer in the States and even though the tracking shows that it was delivered January 20th she didn't get it. I told her to check with her neighbours but other than that I don't know how to help her. She told me that she had an it...

update of ebay delisting my listings and making it hard to se;;

as of april the 30 they have delisted over half of my listings and now i have only 700 listings on which to sell this is down from 1986 listings only 28 days ago - i have had my store on vacation mode for 10 days to recover from some mediacal issues ...

How to purchase extra insurance?

I have combined shipping on several items and the total value is substantially beyond the 100.00 standard coverage. If I purchase a label through Ebay.ca(parcel is going to the US), all carriers, Fedex, UPS and Canada Post do not allow me to purchase...

Do you send offers to your watchers?

Do you send offers to your watchers? How has it been for you? I used to send them and had some success but since I now promote my listings, I haven't. So they find my listings and 31 are watching (I am sure for a # of reasons) and for what ever reaso...

Flat rate shipping to internationnal

Recently a guy from japan selected Canada Post Tracked Packet - USA . I click on print label and I have to use internationnal shipping to ship to him. I use flat rate. I talked to a ebay customer service and they said that if u have 1 option in inter...

Charging Sales taxes - Greed

I just sold something used at less than 40% than the original price. Yeah for me. I was shocked to see the charges after the sale and there is a confusion with the Canadian Tax Law. It state theat If the item is sell at a lower price than the origina...

eBay Labels - Item Lost in Transit

I had my first one of these today (item lost in transit by the USPS, Tracked Packet USA). I'm making this post in part because eBay has never told us how we're supposed to handle this, so I'm prodding devon@ebay to get us an official answer. I've ref...

Scam sites eBay doesn't shut down

Hello eBay, I would like to know why you guys allow systemic fraud on your platform and have for years. You got to know by now that these people out of India especially are selling fake items and are making up fake certificates of authenticityI spent...

Resolved! how do I find a buyer's feedback if I know his eBay ID only

Hi Guys, I am attempting to find a buyer's feedbacks and all I know about the buyer is his eBay ID and that he did the old 'didn't receive' item trick and asked and received a refund from seller (not me). Anybody? Harv

Shippo rate fail

Hi. I'm trying Shippo for the first time—to ship to the US. On the order page, it always says "Rates Unavailable". Anyone have any ideas? thx!

Linking Ebay account to Facebook page

Hi, im trying to link my ebay store account to a facebook page i created for it, but everytime i try it never logs me unto facebook, and just displays a blank page. using other web browsers do not seem to help, nor did trying to do it from my phone. ...

EBay printed 2 labels - cancelled one but both tracking nos. show as shipped in Hub

Today I tried to print a label, got an error message, when I was able to print one label eBay showed two different tracking nos. against my item. I was able to request a cancel for one label. How do I get rid of the second tracking no. that shows aga...

Relisting discounts

Hello. I just started selling again after about a 7 year break and I have a question about relisting after buyitnow expires. Aside from having to change all my listings to offer returns, which I understand I will have to do, is there a way to automat...

Discounted shipping opt in/opt out survey request - Calculated shipping users

This may or may not apply to you but here is for the record...Effective May 13, 2024. To my knowledge there was nothing noted in announcements regarding this impending change on dot ca.Note: This may only "possibly" apply to sellers using calculated ...

Can't send buyer invoice: Authenticity Guarantee Program

I went to send an invoice to my customer (accepted a Best Offer) for a pair of shoes, but upon trying several times I get the following message popping up "Item(s) that are part of the Authenticity Guarantee Program have been removed. Invoice(s) for ...

eBay Changing Some Item Specifics

devon@ebay I noticed this the other day when creating a listing for a CD. Some of the item specifics that I added are being overwritten by the entries from the eBay Product ID entry. This is a problem because the product database often includes incor...

Is the Tracked Pkt USA discounted shipping ending March 31st?

Does anyone know if the discounted shipping for Tracked Pkt USA is ending this weekend? Any chance it will be continued? Edit: never mind, I just saw the notice that it has been extended indefinitely! Yay!

What Ebay "Global Shipping Program" has done to Canadian buyers

Earlier, a $99 item from a private seller cost $20 to ship via USPS, no taxes, ends up costing buyer $119.00. Now, with global shipping:-4-5 extra days travel time.-About a $7.00 global shipping fee. (hidden)-Always gets taxed by Canada Post because ...

Resolved! Automatic feedback when buyer's pay... bug?

Hello, Last few orders, I left an automatic positive feedback on buyer's... I never configured this. I tried fixing it by changing the setting to "When buyer's pay and left positive feedback", but even with this option ticked, it still left an automa...

Funds on Hold for 30 days After Positive Buyer Feedback?

I sold a card on ebay. Buyer paid, I shipped with tracking within one hour. Updated tracking to ebay. Tracking shows delivered, buyer reports they received the card and left positive feeback about the purchase. Ebay is now keeping my funds on hold fo...

Is there a Platform Where I can control my Ebay & Etsy from? Multi-Channel Manager?

Ive spent countless hours over the past few weeks trying out dozens of platforms and I cannot seem to find one that has everything I want included. And if it does, its $1000+ a month. Can someone please inform me of a Platform/Program/App that allows...

Ebay Global Shipping on postcards

My purchases consist mainly of postcards. Ebay sellers should note that if you're using Global Shipping and mailing from outside Canada, the shipping charges are being listed at anywhere from $15 to $30 on purchases of $5 to $10. No way I'll ever pay...

Canada Post enforcing an existing rule- HS codes

Chatting with the senior clerk at my postal outlet today (not a postal employee for the record).She tells me that starting next week, Canada Post will be insisting on HS codes for all exported goods.https://www.canadapost-postescanada.ca/information/...