Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Listing removed by Artificial Intelligence !!!

Hello Ebay sellers, I want to share with you a worrying situation that I experienced today.I have been a small seller on Ebay for 20 years with a perfect record this morning I received an email from Ebay informing me that one of the CDs I am selling ...

Resolved! Return label from US to Canada

Well I really screwed up & got an INAD today. Sold a chain which was marked 14K & I had purchased as gold from what I thought was a reputable person. Buyer tested it & it is not gold. It was sold for scrap price but was still around $600. Buyer opene...

Need some help interpreting ebay buyers money back guarantee policy

I recently had a USAbuyer message me to inform me they did not receive their item and that tracking shows that the package was "out for delivery" a couple weeks ago, but then it got "forwarded" , and it gives a generic reason of this being due to "wr...

problems with combined shipping

Hi everyone. Well I have had this issue for many years. Some customers can send me a request for an invoice and others can not.. Why? Is there an area on eBay that I can check to see if it is working or how to get it to work all the time..Your help w...

Resolved! Shipped eBay tracked Pkt to Australia - eBay tracking no. different from Can Post?

On March 26 I shipped via eBay labels a tracked pkt International to Australia. I just noticed that eBay shows it as shipped but the tracking number that eBay shows is totally different from the one that was on my label (luckily I wrote it down, it s...

Is the defect unavoidable for me?

I sold a pair of shoes with the light colored fabric tops and descovered that while they were waiting for their new owner the fabric has darkened in places. I sent a message to the buyer describing the problem and asking what they would like me to do...

Ebay agents are so bots

I shared past month that ebay covered my refund on a item not received case where buyer had suspicious activities. I just got 2 cases from a same buyer so i contacted ebay about it to ask if i was under seller's protection against that buyer. I got t...

Listings arent showing under Price+shipping lowest

Hey everyone this is very frustatring and I cant seem to figure out why this is happening. My listings WILL show up just typing into the search bar (second row of senpai haven goddess 4) BUT once I search for Shipping + price lowest only my auction s...

Resolved! Possible spam message from Canada Post

I just received this email supposedly from Canada Post.Your package (I blocked numeber) from the USA is currently in transit and has reached customs clearance.To ensure a seamless delivery, we kindly ask for your assistance in settling the necessary ...

Resolved! CP Expedited Lite - $26.86... WHAT!?

I typically charge a flat rate for Expedited Lite - since it's usually around $8 to most provinces and around $10 to NL.Only today, the Expedited lite rate that came up for NL was $26.86... that's a $16.85 surcharge in top of what I normally pay to r...

Resolved! Ebay delisting my items again losing sales because of this

ebay has done it again its been two months since last time they delisted my items that time it was over a hundred (100) lost listings i had over 2000 listings --- it took me over a month to get them all back and listed again- new pictures etc undated...

Canada Post Expedited Shipping Label Ignores Ebay Dimensions Bug

Something is wrong with the interface between Ebay and Canada Post Expedited Shipping. As a result I was charged twice for shipping and the total cost of shipping was more than I sold the item for. Ebay sent me a friendly email that they will be char...

USA Shipping Labels Error AGAIN

I keep having this problem on and off and it's such a time waster.Having an issue again this morning. Anyone else? I tried all the usual tricks to get it working (clear cache, Incognito, bulk shipping, uninstall/reinstall, reboot). At this point it's...

Resolved! What T2125 tax expense category to claim Final Value Fees?

Can someone please let me know the correct Canadian T2125 tax expense category to assign Final Value Fees? The is a category called "Sales, Commissions and Fees" however that one is for Income and not Expenses. Thank you!

How do you handle auction lots of multiple pieces that you sell on eBay?

Hello Hopefully not a dumb question that has been asked 40 times.... Most of the stuff I sell on eBay is sourced from estate sales and auctions. Quite often I get lots that contain several items, of which some are unrelatedsuch as a music box and a b...

Nothing to see here

Move along. Nothing to see here.

Canada Post Tracking Showing Incorrect Information

I had a buyer reach out to me about this, so I thought I'd post here about it. Canada Post's tracking on their website is currently showing the service from Flat Rate Boxes (or at least the extra small ones) as being "Expedited USA" on the tracking p...

Feedback required items stay on list

Recently I've had sold items stay on my Feedback Required tab after I've left the appropriate comments. When I try again I get "feedback already left". Can't say I've ever seen this before. Any insights on fixing it?

Seller here - Unfair ebay return/refund policy biased to buyer?

Wanted to understand from other sellers if you/they also have similar feedback/observations with ebay.Sold a player and this buyer opened a return request for reason being that player expects users to have paid subscription which he/she asked me to c...

Question re eBay and filing my 2023 taxes

Must be getting old, can't figure this one out! I'm using the numbers from my Hub - performance and sales reports - but can't figure out if I also get to deduct the amounts that eBay charges me to my credit card for store fees and labels when not eno...

scammer found do not buy his coins

hello ive been buying coins for years and the person that is selling counterfiet coins and has sold several in the past this is highly illegal in canada and is misleading people with false ads those gold coins the 1968 20 dollar gold piece and the 19...

Failed PAYOUTS

I have been a power seller for years and top rated. I have not received ONE CENT in 6 weeks from Ebay because of their issues with banks. I have called 6 times and it has been the poorest customer service I have ever seen. I have paused my 4200+ list...

How does the shipping supplies coupon work?

I have a basic store which qualifies for $35 per quarter. So if I want to buy envelopes and they show $58.62 for 100. Do I use the coupon at checkout and it would then be $58.62- $35 = $23.62??? Sorry never did this before.

Account locked down

Just a heads up, over the past 2-3 days, my account was locked down twice. The first time I had to change my password after Ebay made my then password null and void. The second time Ebay wouldn't let me back in until I contacted customer support. For...

selling my personal collection - No profit really

sorry if this is a duplicate question.Long story short - i am selling in ebay just to want to get rid of my personal collection (pre-owned) mainly movies with an exception of very very few new items. Honestly, its like say I buy all those for $5k, i ...

Interesting discovered nuance to eBay Labels on dot com

Discovered this on dot com. Unsure why you would want shipping label costs on the printed label for buyer but it is there as an option. The add note feature would be nice for canadapost shipments. Also able to increase amount of insurance at a cost o...

For anyone that uses Fedex - Important message

This was recently posted on dot com. Unsure if it applied to any sellers on ca but here it is for the record. https://community.ebay.com/t5/Selling/Update-for-Shipping/m-p/34373699#M2376808 ‎03-27-2024 10:59 AM - last edited on ‎04-04-2024Due to a Fe...

Anyone know when our next discount code for shipping supplies will be notified?

Thought it was in April last year. Also once its here where to I look for it. Many thanks

Declaring income made from flipping items on Ebay: Line 135 or form T2125

So I have been going through past forum posts regarding declaring ebay income on your tax return, and there does not appear to be a clear answer between simply declaring your net profit on line 135 (as "Other Income") or going the extra step of filli...

Didn't recieve item

Hi everyone, My other account is banned on eBay and before getting banned I sold a pair of shoes. The shoes got authenticated to be shipped to the buyer. The buyer never received the shoes and the shoes were getting shipped back to me. But I never re...