Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Issues listing?

Anyone else experience issues listing right now? When i confirm to list a listing it brings me to my active listings but don't post it. I go back in my drafts, click to edit to try again, then listing is broken. Gets an error. And i have to delete it...

Where Is eBay Hiding Monthly Tax Invoices?

Hello all,Working on taxes and was hoping to pull each month's 'Tax Invoice' to verify my eBay expenses. Not referring to the Financial Statements, as that doesn't summarize what the Tax Invoices did pretty well in previous years. I grow tired of nav...

Seller contacts me after shipping to change address. Item gets sent back. What do I do?

Hey everyone! So I'm relatively new to selling on ebay(canada) and I just had a weird situation happen to me and I'm looking for advice.I'm selling a somewhat expensive trading card (150$) and it was purchased by an account with no rating. They paid ...

Seller Fees and Lies

I was way over charged fees for selling an item, spoke to many different customer service reps and was confirmed that I was approved to get $323 back, that it was approved by a manager, I have patiently waited months and have spoken to several differ...

Woo Hoo I've survived to ebay selling 25!!

25 years ago today I started selling here! Given I've been selling for 46 years now, one must remember that ebay is simply a "branch" of the stamp "empire" but it is a significant one at that for me. As with everything here and everywhere else for th...

charged twice for a shipping label

hello. i printed a shipping label twicw in error. i did cancel it hoever the net amount i am expecting in my account shows that i am charged twice the shipping! instead of $31.60 it deducted$63.20. what do i do?

UPS Shipping Discount rate working fine on listing but not on Search Results

Good day,When I put UPS as my primary service for canadian buyers, it shows the undiscounted rates on the search results, but when I click on the listing, it shows the discounted rate ( see the two pictures attached for an example.)When I select Cana...

Random non-descript Neutral Feedback. How would you address?

I sold an item ages ago and yesterday recieved a neutral feedback. -- "." -- That's all, a period. This is our first neutral in nearly 20 years of selling. No reasons and a full month after they recieved the item. The buyers FB record is atrocious ba...

Slow sales March 2024 providing suggestions to improved traffic on eBay Canada and United-States

Hi I think the sudden raised in cost of shipping has taken away the customers to shop online, spending less money on eBay. Correct me if I am wrong, but I think eBay could have a radio and television campaign to bring customers back to the website So...

The best way to deal with suspicious cases

Those reading me on the community know how i deal with suspicious cases and potential scam attempts. I started doing this a while back and i can't count how many times it worked. Basically i reply in a way that would scare a scammer, while staying a ...

Hmm looking at sellers sold items, a glitch or can't look them up any more??

Just noticed whilst I went to look at my watchees (ie search by userid), that if I have a query for running items, the options along the left hand column are missing now, the ones I normally use are the ones to tag "sold" items so I can see how they'...

What to do if you ship to a buyer by CanadaPost and it appears USPS has lost it?

About a month ago I shipped a small package to the US via Canada Post Small Packet. It got to USPS 4 weeks ago and tracking says presented to customs. Tracking has not changed and buyer has not received. It is covered (value less than $100). Anyone h...

Unable to purchase Fedex label on ebay CANADA. Customs info is STILL WRONG for all ebay labels

I just tried to buy an ebay shipping label. It won't go through wiht purchase, I get the something is wrong try again later. Support is stumped and said it seems to be temporary, or go and try buying another label that is not Fedex. I do not want to ...

Input Tax Credits (ITC) Query for Taxes

Hello all, I was just wanting some layman clarification on what we can claim as ITCs. The GVMT has listed the below as options:-business-use-of-home expenses-business start-up costs-delivery and freight charges-fuel costs-legal, accounting, and other...

Any way to fix eBay shipping labels so customs info is correct

I have noticed this for as long as ebay has provided shipping labels: the coutry of origin is always set to my location, which is incorrect. It should come from the lisitng, but it doesn't. Then changing it in the form to purchase a label enters in t...

Can't Verify Account

I cannot verify my account after posting an item for sale, I suspect because I only have a voip internet cell phone. I also use a landline but that is useless to eBay. The eBay system can't send me a text to an internet cell, but Amazon, Apple & Goog...

Adding shortcuts to sellers hub

Just spotted this but it appears we can no longer add short cuts to the Sellers Hub Page that are not physically eBay links. Went to add 1 and it was blocked with an error message. As a test tried adding Walmart and it too was immediately blocked. Yo...

Lettermail Destination Changing at Random

I post about 100 listings per week, copying from a previous listing and changing any relevant information/pictures. For all shipments, I offer letter mail to Canada and US at no charge, and for a small fee to International destinations.In the eBay ap...

Authenticity guarantee as Quebec resident

For whatever reason Quebec is excluded (in terms) to the authenticity program, buying, and selling. Tho. My listings over $250 still show to buyers that it's under authenticity guarantee. With the blue badge. Listings from other sellers also show tha...

Dark side of the earth.

I just sold a MLB jersey for $40.00. What went in the bank was $30.53. Almost 25% gone. Maybe some will say that's the price to pay on the famous eBay site. Some will say that's the way the world is going. I'll do like everybody else and shut up and ...

eBay Labels for Canadian shipments does NOT break out the taxes paid on the label?

eBay labels for Canadian shipments should break out the HST paid when eBay bills us.I am an HST registered seller, so I can claim back the HST/GST paid.Thoughts..... since eBay actually buys the label from CPC, eBay is charged the HST/GST and pays CP...

SHIPPING RATES

Hello. I am located in Canada. I do not find setting up shipping rates for international destinations to be simplistic. I have had inquiries from New Zealand for items and can not get my shipping table to include this country. All I get is the respon...

ebay kijiji classifieds integration test - Announcement Boards

Just saw this on the Announcement Boards today .... I thought they had rolled this out a while ago ? I'm sure I've seen ebay items inserted into kijiji ad space before ....

Caught in eBay Unable To Send Micropayments Loop. HELP PLEASE

I live in Canada and have been a memeber since '98. I set up then on .com in US$ and am still set up that way. I sold recently for the first time in years and everthing went fine. Then I started getting messages that my payment was frozen and that I ...

How to Accurately Quote UPS Shipping Rates

Hello - I was just wondering how to quote UPS surface shipping rates in my listings. (to both Canada and USA) It is simple to quote shipping prices using the eBay Shipping Calculator for Canada Post and Fedex - but UPS discounted Surface rates do not...

No Regular parcel post available

Okay, so when I make a posting and put regular parcel post as the way we ship within Canada, it's fine.But when we sell that item that is within weight and measurements, regular parcel does not come up, even when the seller sellects it. Only expidite...

Resolved! An unusual request by a potential customer

A potential customer wants to purchase CDs, but wants the discs and paperwork removed from the jewel cases and sent in one envelope to save on shipping cost ( I assume). I see this as a problem because two of the CDs that are not mint are still facto...

Buyer opened an early INR claim. Help

The order was marked shipped only a few days ago and the estimated delivery date shown for the order is March 20th, but somehow the buyer was still able to open an INR claim today. What gives? Do I have to resolve the case by issuing a refund if ther...

Undeliverable package sent via PostNL

Items sent to abroad via PostNL were considereable undeliverable for some reason or another. What happens with undelivered packages? Do they disposed at PostNL facilities or go back to sender? Used Stallion Express who are telling me that they dispos...

New Shipping Discounts with eBay Labels

Saw this email this morning, thought I'd share it if anyone may be interested and didn't get the email, decent discount: Upcoming rate changes for Canada Post shipping on eBay LabelseBay Canada is updating the rates available to sellers printing Cana...