Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Buyer opened an early INR claim. Help

The order was marked shipped only a few days ago and the estimated delivery date shown for the order is March 20th, but somehow the buyer was still able to open an INR claim today. What gives? Do I have to resolve the case by issuing a refund if ther...

Undeliverable package sent via PostNL

Items sent to abroad via PostNL were considereable undeliverable for some reason or another. What happens with undelivered packages? Do they disposed at PostNL facilities or go back to sender? Used Stallion Express who are telling me that they dispos...

New Shipping Discounts with eBay Labels

Saw this email this morning, thought I'd share it if anyone may be interested and didn't get the email, decent discount: Upcoming rate changes for Canada Post shipping on eBay LabelseBay Canada is updating the rates available to sellers printing Cana...

Has anyone sent a refund recently for combined shipping discount?

Periodically i refund a portion of shippng costs if a buyer buys 2 items in separate transactions but i can ship them together. I did this today and glory be, Ebay has changed the format for issuing refunds. It's now 3 steps instead of the 2 before a...

Anyone else having issues with US Tracked Packet Labels?

Tracked packet hasn't been working for me for over 12 hours now. Just wondering if it's Exclusive to my sale?(I am having no issues with domestic labels).

"Sell it yourself" takes you to original country Ebay site - not helpful

Hello,I'm new to Ebay and have an account with .ca. I've found that I cannot use the 'Sell it yourself' button when I find similar items posted on other Ebay sites eg .com or .uk. What happens is when I click on 'Sell it yourself' - it takes me to th...

Increase in GUEST purchases?

Almost a third of my sales are from Guest buyers these days. That's high! These sales can be problematic because buyers (the ones that don't cancel) often appear unable to track or easily communicate with the seller. And, of course, they never leave ...

Changes to seller fees

Changes to selling fees, some down, mostly up, with the Winter Update.https://www.ebay.ca/sellercentre/resources/seller-updates/2023-winter/financials#final-value-fee-changes

Resolved! Canadian selling on eBay.com under listed items shipping states may not ship to Canada why?

How do I change listing to read ship to Canada and US?Have spent forever with two live helpful agents trying to change shipping policy to include Canada to no avail ....agents conclusion must use eBay.ca not eBay.com if want to ship to Canada.Today h...

WINTER 2023 UPDATE> SOME FEE INCREASES

EDITED to apply the announcement> https://community.ebay.ca/t5/Announcements/Your-2023-Winter-Seller-Update-is-here/ba-p/490012 https://www.ebay.ca/sellercentre/resources/seller-updates/2023-winter

New listings will be ending a day early.

This was mentioned on the US board a little while ago but I didn't realize that it was affecting us as my listings were all being renewed on the right day. But when I started a couple of new listings I noticed that they were showing a renewal date of...

Issue with Preferences on Items Awaiting Payment

I ran into something interesting today. I had a buyer buy an item and they asked me if I minded them waiting a few days to pay (which I didn't). I turned OFF the setting under "Preferences on Items Awaiting Payment" to "Automatically cancel unpaid it...

No more discount for Canada Post Expedited Lite?

I am new to eBay selling, and before, there was a shipping discount using Canada Post Expedited Lite, but today, there's none. Are the contract between eBay and Canada Post done in March? I'm confused. Also, will there be no shipping discount in the ...

Not allowed to cancel an order!?

I went to cancel an order and ebay request me to add a credit card because i do not have the funds available on the platform. Is this a new thing? How this make any sense while they literally have access to my bank account with managed payments? I ca...

Address labels not available today on print drop down menu

Hello everyoneI was attempting to print an address label this morning and found them to be no longer available on the print packing slip drop down menu. Anyone else having this issue?Sparx

Resolved! How to find total sales for taxes

It used to be easy to find this, I am sure there is somewhere to find this. Any help will be greatly appreciated.

How do you print your labels

Hello all, Do you use an inkjet printer or a thermal printer for your labels. I havean inkjet, but it tends to go offline sometimes just when I need to printa label. If you have a thermal printer do you like it? Any issues with it? Kat

Interesting visibility still while store is on "time away"

Hmm I was checking google finance moments ago and up pops an eBay ad, that has one of my items in the group of 4 items in the ad. This in and of itself isn't odd, however my store is currently on time away with items hidden from view. For fun I click...

eBay fees are killing me - Comic books

My current average sale is $8.75. Selling fees are 21.1%. Comic books are already hit with the highest final cost fee. Now eBay is changing how they calculate promoted listings, which I rely heavily on. My shipping fees are 40% of my total sales. Alm...

CANADA POST LABOUR NEGOTIATIONS

This was in my emails this morning. At least they are starting in a reasonably timely manner, and not making the workers wait a year or more as they have in the past.Keeping you informed...We promised to keep you informed and to be transparent throug...

how much delay are you experience at ISC chicago ? they ever get moved at the end?if so how long ?

just want to see how stuck are the usps parcels for you guys,how long they been stuck at isc chicago, and if they ever end up moving and delivered? for mines, they had been very good first 3 months in 2021 from canada to usa. they all delivery on tim...

Creating Custom Categories

Greetings,Can custom categories only be created if you have a subscription to a store? Thanks!

Can you have two eBay accounts for selling?

I sell print on demand products currently. I want to sell other items too like thrifted items too but would rather sell those on a separate account instead of mixed up with POD products. I have heard horror stories of eBay banning all accounts associ...

Estimated shipping times Canada to USA how can this be?? A mystery to me

I recently shipped an item by regular letter post from Ontario, Canada to Florida. After only 10 business days, the buyer opened an “Item Not Received” case against me. I was really wondering how Ebay could allow this to happen so i did a little digg...

Is ebay.ca is Fraud or badly managed website?

I recently Published a very standard item for sale on Ebay.ca as my first experiene in this website, my experience were damaging and frightening and here is why. 1. I listed a very standard item, that the evarage price for it New 400+ and used starts...

Canadapost Rebate to USA

Hi, Does anyone know if E-bay deal with Canadapost will continue on longer than Mar 21/2024 ? This has made a HUGE differance in mt sales, as it is very close to chit-chat rates (I used to have one close but moved) I really hope these rates continue ...

Sold a pandora bracelet, buyer left feedback doubting the authenticity

I sold an authentic Pandora bracelet that I got myself at Christmas, right from Pandora. The buyer has left me a neutral doubting the authenticity. I have proof that I bought it. This type of feedback could deter others from purchasing from me, think...

Resolved! Stupid negative feedback

This person, now I know she lives in Mexico, bought a card for 4.99 CND including shipping to be shipped in California. Anyways she left a negative feedback before the allowed time Ebay shows to receive the item " Because she hadn't received the item...

Listings and leap years...

FYI for anyone interested.When a listing ends on the 30 th or 31st when does it roll over? (Crazy leap years) Important to watch your numbers if your store is on the bubble for maximum per month. From 2020:... listing will roll over on the last day o...

Need insight.

Hello all, needing some insight.So I sold and item recently and as I was packing it up to ship I noticed some small, but noticeable, damage. It is clearly visible in the photo, however I missed this in the listing stage therefore I did not mark such ...