Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

home insurance beware

do not ever mention to your home insurance agent that you do any ebay sales.mention so you don't completey lie that you occationly sell items on ebay but don't mention ita a part time or full time business in the course of a insurance review manditor...

Can you add name to ebay label after printed?

I have a guest buyer that didn't put a full name on their purchase. If they respond to add a last name, can I pencil that in after the label is printed? If not, is just a first name okay?

how to buy shipping insurance with ebay labels?

I think the post office lost my $340 xprespost shipment to Chile, just great. for future reference how do I purchase insurance with ebay labels? according to the FAQ it's under additional options but I did not see it when I did it. can I buy it at th...

Attention - a new dangerous glitch! GALLERY PLUS FEE!

Just a new glitch, this time a very dangerous one. I listed an item and was suddenly charged for Gallery Plus! I list mainly in Antiques, where that feature was and (supposedly?) is FREE. Having around 2.700 items in my store, I would expect an addit...

Resolved! Calculated shipping and fees... Wow ebay....

Sorry, I have to vent..... I sold an item 7.99$. Ebays fees were 3.30$. Shipping: 8.43 (I added 0.50 of handling for shipping envelope + bubble packaging, etc). So 8.93$. Now I know they are calculating the shipping and the taxes in their calculation...

Buyer admitted false cases but not closing them

I just had a buyer claiming INRs on lettermail shipments and i replied with my typical way to attempt to scare scammers. Worked again. He replied in the case: Sorry yes error was looking at other ones i never received and messaged these ones on accid...

Price conversion feature

HelloAll my listings are in CAD, how do i get the currency conversion to USD as well below the pricing ?

Resolved! Combined Shipment: Items in Shipment Not Tracking & Show "Uploaded on time but have no carrier scan"

Three of the four items in a combined shipment have the Canada Post tracking number but don't update tracking in eBays system, just Canada Posts. The 4th item is the one the Canada Post shipping label was created under and it tracked fine and showed ...

Resolved! Suddenly can't ship to the US?

Hello, Suddenly I can't ship to the US. All my new listings do not show US shipping even though I specified it like I always do. And from the item views, it's obvious my listings do not show up on eBay US. I go to revise it, US shipping is unselected...

Resolved! I broke my Ebay store

I wonder if anyone has the same problem. I list around 3.100 items. However, my store and "items for sale" show 1.900. I contacted CS, they confirmed my store is broken and they will fix it. They provided a ticket number 2 weeks ago. As you guess, no...

6 eBay Executives And Employees Charged With Threatening Natick Couple

Holy **bleep**ola https://www.youtube.com/watch?v=NacqQW-SC7I&t=5s&fbclid=IwAR2VyphHkumF51YoA6ixl1QgjNrrPoyUw7ZjZyW_7_zqLskc-EA9NJkPSLg

IOSS to EU

A question about using ebay's PURCHASE A SHIPPING LABEL which allows one to purchase a Canada Post label. And when you hover over the TAX DETAILS on the ORDER DETAILS page. It says "Please ensure that you share eBay’s IOSS number electronically with ...

How does ebay enforce Listing policies?

How does eBay enforce its listing policies, such as Offensive/Hateful Items?Is it an algorithm, or does eBay rely on other users to Report listings they personally find offensive, much like the old KGB/Gestapo tactic?

Buyer Requested Refund Then Deleted Account

Hi all, weird selling instance I have a question about - hoping someone can help.I recently sold two items to the same buyer (0 feedback) in the same day, so I chose to combine the items and ship together.The day after the estimated delivery date, I ...

Long time eBay seller trying to scam me by filing brand new DVD Box sets, filing fake INAD claims

As stated in the header Sold a brand new sealed DVD box set, Gimme a Break. The buyer happens to be an active seller of media and has over 14,000 reviews. Transaction was a month ago, didn't hear a word until out of the blue get an INAD claim from eB...

Downgraded my store subscription and….

Hi guys, I have a question for anybody who is having or had the same thing happening after downgrading their store subscription.At the beginning of February my yearly subscription for the store was going to be renewed and I decided to downgrade it fr...

Resolved! To refund or not to refund

I finally received (sadly) my first neutral feedback. It came from a customer who bought a CD. I accepted a cheaper offer when I sold. I shipped the CD out as fast as I could. I test all my CDs to make sure they play before shipping, but never did it...

Not sure if my active listings are being seen by U.S ebayers.

Hi.Can someone from the U.S tell me if My listings are being seen in the States.I;m a Canadian seller with fish decoys for sale ,under Burnedpocket.Thanks.Brad Newell

Auction start and end times

I am listing items for sale for the first time on ebay.On the listings I created it says that the auction will start today (Sunday February 11) and end next Sunday but after I confirm the listing it says the auction will only start tomorrow (Monday F...

FYI for anyone shipping Internationally when VAT has been applied

I recently had an order going to England. In confirming the address via google (it's become a habit) I discovered a portion of the address was missing. It is being removed by the VAT paid line eBay adds. I confirmed with buyer and they too confirmed ...

Canada Post Shipping Fees - Add on On Expedited Parcel

Do any of you have noticed a surcharge of between $1.50 to 3.00 to all Canada Post Expedited Parcel shipping label on Ebay...let me explain. An extra charge appear after the package got delivered. I have talk to ebay and Canada Post is charging ebay ...

Tracking info on ebay not updating, delivered days ago

Anyone else having this problem? I sent 3 packages, all with tracking on Tuesday morning, all xpresspost. One package was already delivered yesterday (Wednesday) and got feedback already, but on ebay still shows 'tracking number provided' and nothing...

I've been at Ebay almost 15 years and I now get no views.

One seller said they want to get rid of the small sellers. Another said they want to keep Ebay from turning into a flea market.Well, without original individually made items and authentic collectibles you may as well forget Ebay and go to Walmart.Als...

Voided shipping label

I purchased and immediately voided a shipping label purchased through Canada Post.i then purchased another label at the post office and entered the new tracking number which was successfully delivered. That was 2 months and 4 calls to eBay ago , and ...

New Promo Offer - Expedited Lite

Just received this in my gmail. No signs of it anywhere else.Limited time promo: Save $3 on three Expedited Lite labels Hi lotzofuniquegoodies,For a very limited time, eBay Canada is pleased to offer Canadian sellers $3 off the base rate for up to th...

RICARMICs Self insurance cookie jar statistics to end of 2023 Record breaker!

Overall Notes:-I live in the stamp collectors world, so these results are all from postage stamp selling categories-prior to 2018 I sold only on .COM. Since then new stuff is about equally divided between .COM and .CA depending on intended audience a...

Shipping label weight is wrong?

Recently my Canada Post Expedited shipping labels have been printing with the wrong weight. For example the one I just printed says the weight is 3.112 kg, but I entered the weight (and hopefully paid for!) of 2.3 kg. Anyone experience the same thing...

Customer claims that he received an empty bubble mailer

Hey there! I'd love some feedback from other sellers. I am a new seller mainly selling trading cards. I recently shipped an order of 2 cards valued at $36 each. They were shipped together, tracked. I even took the extra step of paying for tracked shi...

Does your Mac computer get finicky with Bay bots? I can't even insert the "e" in eBay now

Does your iMac computer get finicky with eBay bots? And things jump and land in odd places at times. This seems to be a Mac problem, not eBay's. All the best from Canada.