Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

high value items on hold 30 day hold

Been with eBay for years I posted an item that wasn’t selling so I dropped the price significantly so I can get the money before Christmas . Took a big loss especially after eBay fees. Shipped it express buyer received it the next day messaged me and...

No Sales

Hi I'm not getting any sales unless I sell my items for a very low price any tips from anyone would be much appreciated thanks

When updating a business policy, it removes items from promotions?

It's been a few times now that my items were removed from promotions out of nowhere. I've tested with setting rules by store categories or individual items. It's really often happens. They seem to be removed after I update a business policy? Which is...

HELP: Buyer wants to return item for very odd reasons

I’ve never had to deal with a return.This is what they said:“ Weapon holding nub along one of the model swords was damaged prior to being shipped to me, as the piece could not be found in the packaging. The weapon does not fasten into the hands as a ...

Canada Post "Brokerage Fee," because eBay didn't charge taxes

You see what it says in the title. I purchased multiple items on my eBay buyer account. I hadn't realized that since returning to eBay after a two-year hiatus, things appear to have changed. *Maybe* they've changed, because I am not sure of the detai...

some holiday cheer from Canada Post

fuel surcharge drops 2% on December 25 for domestic and down 1% for out of country

Is anyone else having any glitches with seller hub?

Hello all. Just curious to know if anyone is experiencing any glitches with processing orders in seller hub? All worked great yesterday and I woke up this morning to 2 offers on items that I needed to reply to and one item that had been paid . I did ...

[save up to 61% on Canada Post Tracked Packet™– USA]---Anyone Know What's Up After Dec 31?

Hi folks, Does anyone know what happens to Tr Pkt USA rates on January 1, 2024?Will eBay Canada sellers lose the only competitive shipping feature ever? Merry Christmas! Current eBay Promo ending Dec 31 ["For a limited time, save up to 61% on Canada ...

Paypal policy changes-- including higher fees

https://www.paypal.com/ca/legalhub/upcoming-policies-full?locale.x=en_CA&v=1&utm_source=unp&utm_medium=email&utm_campaign=RT002546&utm_unptid=6fb94a9a-a03e-11ee-9aa8-3cfdfee7d139&ppid=RT002546&cnac=CA&rsta=en_CA%28en-CA%29&cust=&unptid=6fb94a9a-a03e-...

Fees on taxes

I have been with ebay for 20 years. I agree to their fees as it is a good site to sell on. At some point in time, they decided they will collect taxes (I only sell used goods, so the government is getting some nice money .... tax me on income, tax me...

Relist vs Sell Similar do you see different results exposure, sales wise?

In my continuing experimentation, I've done a couple experiments relisting ended autions as is and selling similar auctions as is ie both back up as auctions. Based on what I got from that blog, I would not have expected any difference but... Relist ...

Buyers cancelling bids and orders, what it going on!!!

Been an eBay member since 2003 and have bought and sold many times over the years. I recently decided to sell some stuff after a few years off and it seems like such a different enviroment than before! I like to do auction style listings, which seem ...

neg comment removal tool

does anyone know where the negetive comment removal tool is on the site - i can't find it anywhere and after watching a few u tube fellows say they can removal unwarrented comments and there by improve your search results i wanting to give a try as i...

Has anyone actually been given access to the UPS labels in their Ebay shipping since being announced

Just wondering if any other sellers have been given access to UPS labels within their ebay shipping yet?

Canada Post SCAM

Hello everyone. This month I lost $ 1000 because of Canada Post. Case # 1Postal Clerk didn't put Receiver adress correct ( missing ste # , postal code )Item returned after 24 days broken & damaged contents.With paid Insurance on $ 500 , CP told me: C...

Why did ebay change my shipping policy?

I spent a long time amended my shipping policy and now it seems to have reversed all of them. What's going on?

eBay Shipping Survey

Anyone else receive the following survey from eBay? My survey arrived in my gmail. Not in eBay mail. Hopefully worth the effort?!? Important to remember...Strength in numbers. Takes approx. 5 minutes to complete. -Lotzofuniquegoodies

Starter Store

Whatever happened to the starter store level they announced years ago?? I've never had the option for it. Would love to have access to some of the store benefis but apparently eBay doesn't want my money...

Unable to open private message

A few days ago I got an email saying i had a private message, but I can find no way to open it.

Resolved! EBAY is a joke...and very unfair to sellers.

I joined EBAY because I thought that when buyers agreed to buy (either BUY IT NOW or winning an auction) that they had to pay. However, this is not the case. The buyer has more rights than I do and it is wrong. Twice now I have been waiting for payme...

Invoices Problems CAD and USD

I have listings on .ca and .com. Yesterday some one from the U.S. bought cards on .ca for 99 cents each but it shows up as 73 cents CAD. 73 cents happens to be the exchange rate right now. Today someone from Canada bought cards on .com but when i sen...

International sales, Canada to the US

My last two posts were about getting dinged with a brokerage fee from Canada Post when buying from the US. My next question is about trying to avoid similar issues when sending orders internationally. So, for the Canadian eBay sellers selling interna...

FEEDBACK : buyer says item cost a little too much

FEEDBACK : Here's a good one , looked at my feedback recently too see my customers feedbackwell I look and see a neutral feedback , so I read his remarks , he gave me neutral feedback because'' the price was a little too much '' yet the thing is he s...

About combined shipping

I am trying to figure out how the handling fee on combined shipping works. I already have a handling fee on my individual listings. But, when I add the one I want for combined packages, I don't know if it leaves the other handling on or if it overrid...

A new tracking 'experience' is coming.

i think ebay has volunteered me to beta test a new tracking experience. Big changes. Now, when you click on the tracking number, instead of the package progress being displyed in a horizontal bar, it's displayed in a vertical bar, requiring you to sc...

NEW Extra-Small Flat Rate Box from Canada Post Sept 11th

Specs for the NEW Canada Post Extra-Small Flat Rate Box (National):L: 24.1 cm (9.5 in)W: 16.5 cm (6.5 in)H: 8.9 cm (3.5 in)Price: $16.99Available: 9-11-23I saw one partially unfolded. Deeper than expected...

A US perspective on shipping ANYTHING that has a Lithium Ion Battery included

Stumbled across this discussion on the dot com board earlier today. Unsure if it will cause the same or similar havoc for Canadian sellers but important to research and make sure any applicable listings are following the rules. This would apply to po...

EBay’s Global Shipping Service

I'd like to urge all sellers to opt out of eBay's Global Shipping Service. My experiences have shown me loud and clear just how bad it is. Snail pace slow and expensive for buyers and sellers. My latest experience in buying from seller in US Mid West...

Selling on 2 different sites.....

I am planning on selling some vintage items on eBay, have sold things in the past. My question is; am I allowed to list and try to sell the same items on Marketplace as well? Whichever listing sells first, I delete from the other site? Ebay allows th...

Resolved! Combined shipping

Whenever a customer wants to buy multiple items from me, with combined shipping, they say they can't buy first and wait for me to weigh together and send an invoice. They tell me the ebay system makes them pay first. When I call ebay, they say, it sh...