Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

A US perspective on shipping ANYTHING that has a Lithium Ion Battery included

Stumbled across this discussion on the dot com board earlier today. Unsure if it will cause the same or similar havoc for Canadian sellers but important to research and make sure any applicable listings are following the rules. This would apply to po...

EBay’s Global Shipping Service

I'd like to urge all sellers to opt out of eBay's Global Shipping Service. My experiences have shown me loud and clear just how bad it is. Snail pace slow and expensive for buyers and sellers. My latest experience in buying from seller in US Mid West...

Selling on 2 different sites.....

I am planning on selling some vintage items on eBay, have sold things in the past. My question is; am I allowed to list and try to sell the same items on Marketplace as well? Whichever listing sells first, I delete from the other site? Ebay allows th...

Resolved! Combined shipping

Whenever a customer wants to buy multiple items from me, with combined shipping, they say they can't buy first and wait for me to weigh together and send an invoice. They tell me the ebay system makes them pay first. When I call ebay, they say, it sh...

Pkg. returned to me as buyer has MOVED

I just rec'd pkg back as buyer has moved. Do I cancel the order and let eBay refund or do just send her a refund myself? I will contact buyer as she will have to update her eBay address and repurchase. How to do this so I don't get a slap from eBay?

Mulitple items listed with similar specifics, lowered visibility experiment

You may recall discussion in thread(s) a while ago and the original blog (video) where it was pointed out that the search algorithm demotes items that have similar item specifics listed at about the same time. I generally sell stuff that has the same...

Buyers thinking they are tough behind E bay one sided feed back system

Buyers hiding behinde the One way Feed back System.I find this to be not fair for the sellers. even tho the buyer did pass a Positive he left a coment that was totaly wrong. We did takes care of the customer that was claiming a new part had a scratch...

Deadbeat Auction Buyer Allowed to Leave Negative Review!

As it says above. I had an auction close on November 25th. There were 24 bids, so definitely interest in the item. The winning bidder bid on the item several times, winning the item at $62. However, as soon as the auction closed, the buyer sent me th...

Resolved! WARNING Issues around Shipping Label Refund when purchasing Canada Post Label

Has anybody had success with getting a refund from a cancelled Canada Post shipping label? Ebay is telling me I need to contact Canada Post. Canada Post is telling me that since I did not purchase the label only Ebay can request the refund and then r...

Hi, I am a seller and instead to leave feedback I posted tracking number. Can I change or add ?

Hi, I am a seller and instead to leave feedback I posted tracking number. I searched, but could not find any information for my case. I understand that i can't change feedback, but can add some more. I can't find how I can do it. Please advice Thank ...

Bye eBay

It's over. Note to every seller: eBay decided that shipping smartphone from USA to Canada is dangerous. Yep. A customer wanted a return for NAD. We accepted it because we made a mistake in the listing. Our fault. We told the customer we would pay the...

INR case prior est. delivery date!?

Shipped lettermail and buyer jumped to claim money back. 6 days prior estimated delivery date. How this is even possible?

Cased closed in my favout but eBay refunded the buyer

A buyer wanted to start a return. He claimed the radio did not work. I had included the paragraph below ito the radio description. "Note well: The radio is working fine before shipping. Howsoever, because of the inherent danger of a mistake by the ne...

Disappeared messages from eBay system

Today, I got a Payment Dispute from a buyer, claiming "Not Recognizing the Transaction", after the item was shipped days ago, due to arrive tomorrow. Even more strange, some of the key messages from eBay about the transaction (Offer/Sale/Payment) dis...

Error creating shipping label through ebay

I’m a new Canadian seller and I'm having issues printing shipping label from within ebay. Called ebay 3 times and they said the matter should be resolved in 24 hrs. It’s been 2 weeks and I've sold 2 items already and ebay is asking me to pay postage ...

A question for stamp collectors/sellers

My husband and I worked for a missionary organization for 30 years from 1976. One of my jobs was to correspond with the missionaries from 28 countries. I have saved hundreds of the stamps on envelopes, I mostly saved the pretty ones! Most are on enve...

Yay! Another ‘fix’ no one asked for.

The eBay app recently updated and now the send offer tab is completely redone. While it’s cool you can pick multiple listings at once and offer a blanket percent off…. You can no longer pick a listing and offer a fixed price that I can see. Anyone se...

Resolved! I think my ebay buyer is purposefully sending in refund requests

This may go on the side of skepticism a little bit but recently I have noticed that a lot of my higher priced items 20+ have been shipped through Canada Post and have been sent refund request as buyers have not received the item. I ship via lettermai...

Is Tariff Code Becoming Mandatory on USA/International Shipments?

I'm not sure if this is related to the shipping label bugs from today, but when I was troubleshooting the issue, I re-downloaded the App and there was a completely different US shipping label format where the tariff code field was mandatory (and then...

Buyer waited 4 months and now wants money back from a not received item.

A buyer who purchased something 4 months ago (the item isn't even archived on My Ebay, it's been so long) is telling me they haven't received it. They can no longer give Feedback to me, or use the eBay guarantee program, so I am at a loss in what to ...

Finding the best Sell Through Rate

When researching Sell Through Rate for an item, which site is best to find the most accurate rate, eBay.ca OR eBay.com?

ebay labels down?

Anyone else getting no services and a error message today Dec 4? I cant even open to see CP or fedex optioms, chat times are like 15 mins. Headed to work will check later lol! No banner saying Canada Post is having issues on my screen

Still Can't Print an ebay Label - 1pm PST

Error for the past hour:"It was not possible to generate the label. Something is wrong. Please try again later."Anyone know if this is this a new problem or the same problem from this morning?Is there perhaps a workaround?

Blocked from using customer service?

I believe I am banned from customer service. Is this possible? When I ask for an agent in the chatbot, it says "sure" and then tells me to email them. I have spent hours navigating the website and there is quite literally no way for me to speak to a ...

Shipping Labels Error: Update

We appreciate everyone reaching out about this technical error and apologize for the inconvenience this has caused. Our IT Team is currently working to repair the root cause of this issue. We appreciate your patience while we work diligently to resto...

Bad Buyer experience policy changes - no impact to US and CA sellers

Recently members of the eBay seller community have seen and shared a new service standard policy on the eBay Export page. eBay Export is a program designed for international sellers who wish to sell and ship to markets outside of where they are regis...

Customer cancelled an INAD but still showing in Service Metric

Another... weird thing. A customer made a INAD return request. She received my item. She ordered multiple items at the same time from multiple buyers, but, for a reason unkown to me, filled an INAD to me because she didn't received the other items ye...

Puzzled by INR

A buyer just opened a case. A common story...item was sold Oct 3, shipped Oct 4. Haven't heard a peep from buyer until now, when they open an INR case. No request for replacement item, just wants money back. The usual. I had zero in my MP account and...

When will eBay Canada have the Video option on listings?

I honestly thought that .ca had the Add Video option that .com has. Did it go away?When will it be available?

How can a seller increase quantity on a listing that ended?

I bought an item yesterday from a seller based in China. He just had the one item listed, i purchased it and the listing ended. Normal. I went back to check the listing today and it's still active and says 1 available/1 sold. Same listing number as t...