Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Re: Reminder invoice procedure to buyers update as per eBay change

Just posted on eBay dot com October 15, 2023 FYI. It case it doesn't make its way to ca. https://community.ebay.com/t5/Selling/Update-about-recent-changes-to-invoices/m-p/34106251#M2308799 "eBay sends automated payment reminders to your buyers. We al...

More AI-generated idiocy

Here's a current example of what eBay's new AI-generation option can produce: "The model and country/region of manufacture are also important aspects of this item. [It] falls under the category of vintage computing, making it a valuable addition to a...

Returned package, where do I stand?

Just received a package that I mailed a couple of weeks ago saying it had insuffiecient address. I have checked and it is the exact address given on the sale. I don't feel that I should have to pay the shipping again, it was a tracked package. I am n...

A few thoughts on Promoted Listings ....

Case no. 1 - Recently, almost 90% of my sales goes through Promoted Listings. I listed an item for a particular customer, created a link and sent using Ebay message - the sale was made after about 90 seconds later. Now imagine - I was charged for a p...

No Scan Receipts For CP Packages- Claims?!

I'm having a debate with a friend who's a seller.We both use flat rate boxes and print labels at home (either through CP small biz or eBay labels).She puts her packages on the counter at the PO, in the red box or gets a pickup. Never gets a scan rece...

Multiple pictures in scrolling

Hi, I see many stamp sellers have a tool that they can list 100 pics that scroll, circumventing Ebay's25 picture rule. Does anyone know what companies have this tool and how much they cost?thanks, D.

eBay is removing my listings for being counterfeit, but I don't sell fakes. On my "final warning"

eBay removed two of my listings which were for Rick Owens tote bags that I literally bought at the Rick Owens store in LA like 7 years ago and a pair of Nike's that I bought at the Nike store and even still have the receipt for.I wouldn't really care...

Air Stage Offices and delayed delivery

To anyone interested or has packages destined for locations in Canada that seem to be taking forever to get delivered. Attached are the points that are considered Air Stage Offices. The list is substantial. Flights to these points are very infrequent...

Resolved! Not receiving sale confirmed email notifications

Once again I am not receiving the 'sale confirmed" notifications from eBay. Last one received was on January 9, 2019. I have sold several items since then without notification. I have not changed any of my settings and have verified now that they are...

Need help signing up for Managed Payments.

I am registered on .ca but sell exclusively on .com in USD. I would like to keep this set up and not disturb my business in any way. From what I am reading about Managed Payments, this should be possible. My current set up is to get paid in USD which...

New TOS update Nov 13, 2023

To anyone who has recently read over the the new TOS for Canada, did you spot how it relates/connects to AI going forward? Reading legal gobbly yada yada tends to cause my eyes to gloss over...quickly. The changes include:Clarification that generativ...

eBay Shipping Discounts with Calculated Shipping Now Available!

Just saw this email come in, haven't tried it yet but for all those who were waiting (lotz I know you've been trying for us for a long time!):eBay-negotiated discounts are now available when using calculated shipping We have heard from our seller com...

Resolved! A buyer wants to pay $50 now and the balance ($366) at the end of the month. Can this be done?

This is the mesage they sent me. I will take this but am wondering if you can do me a favour and hold it till the end of the month because of a budgetary issue. I can place a $50 deposit right now. Is there a safe way to handle this through eBay? Tha...

sold possible fake merch

Hi, so I had made an agreement with someone going to a concert in August to pick up several merch items for me to resell. When they returned, I had no reason to belive they weren't authentic and listed them as such. Sold a few items with no issues. J...

.CA Selling on .COM. Where to Subscribe?

Hello,With a .CA account selling on .COM (without a store subscription), to continue selling on .COM with a store subscription, does one subscribe on .COM OR .CA? Any guidance is appreciated. Thanks.

Resolved! Ebay labels overcharge on multiple occasions now

Has anyone else had this problem. When I purchase labels through the ebay feature I have been overcharged to the tune of $4.00 and sometimes more. I noticed this a couple of times with Small Parcel but didn't pay much attention to this at first. Also...

Item stuck in usps covid restrictions

Hello , I am in need of some advice. I sent my package to a seller in the US since the 17 of October, a day after the purchase date . Since then the package has been in customs and I've recently read on the usps website that they are no longer allowi...

Default shipping profile is different from the shipping option in the listings

Hello all,I created a shipping profile for the following to the USA:Canada Post Small Packets USA AirCanada Post Tracked Packet USABut beside my listings, it shows:Canada Post Expedited Parcel - USCanada Post Tracked Packet USA Wondering why Expedite...

Tracked Packet USA -- eBay's special rate

eBay and Canada Post have partnered to offer Canadian sellers a special promotion for Tracked Packet USA service. To access these rates, purchase and print your Canada Post shipping through eBay Labels. These promotional rates are available until Dec...

Items Not Showing Up In Searches

Hey everyone, I just tried searching a bunch of my own listings tonight and determined that only about 60% of the higher value ones I searched with exact words do not show up in searches. This appears to be a problem here and there for others as well...

USPS tracking: MISSENT

so i have a package bound for the Seattle area in WA. It went to a local unit for delivery but then its status became :MISSENT. I looked that up on USPS and it means it was sent to the wrong unit for delivery and has to be sent back to the sorting fa...

Using two shipping from addresses

Hi, I am new and just trying to get shipping set up. I am in Canada and have a cross boarder shipper that provides a US address so that you can purchase domestic USPS. I am not sure what to do when shipping in Canada, as my primary address is set to ...

Create an e-Bay invoice

How do I create an invoice on e-Bay for my e-Bay store?

Shipping to Kuwait.

Is here anyone from ebay team who can explain why I have Kuwait in a list of countries I cannot ship ?Here is a list :"Belarus, Israel, Kuwait, Macedonia, Morocco, Qatar, Russian Federation, Saudi Arabia, Ukraine"This is added by ebay,as I have no re...

Is eBay down?

I was trying to end a listing and found I couldn't sort, couldn't end couldn't sell similar on both .ca and .com. Anyone else have an issue or is only my computer. Greyed out.

Explain Ebay Seller Shipping Fees - Part 2

Part 1, is here, from 2017. https://community.ebay.ca/t5/Seller-Central/Explain-Ebay-Seller-Shipping-Fees/td-p/372910 I've recently (last few days) struck up a conversation with another ebay seller. It started with me submitting an offer on an item h...

need help setting up shipping

Hi, why can't I set up a shipping rate table with different fees for different provinces and regions, but have eBay charge my customer only for the first item in the cart? What ever I try, eBay always charges for every item.In the shipping policy, ad...

Resolved! Managed Payments for US selling and banking

I have been invited to join managed payments by Ebay.ca They say I can use a US account from a CDN bank.My TD CDN account is attached with a US TD America account. There is no option for a TD US funds account in Canada only the TD America account in ...

Insane drop in visibility and sales

Anyone else has a huge drop randomly? I usually have 1 or 2 day per month without a sale. Now i'm on a 4 days in a row without a sale. I have 500+ items and the last time i seen this is probably over one year ago when had under 100 items. Starts to...

Shipping to off the beaten track Native Reserves with eBay Labels.

@dinomitesales I have a 1 kg parcel to go to a reserve in N. Ont from Calgary. (Winter roads or flown in) Rates are as follows. Ebay non discounted Counter rate - Regular - 27.77 (eBay Calculator Tool) Expedited - 34.27 Xpresspost 41.32 eBay rate - R...