Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

.CA Selling on .COM. Where to Subscribe?

Hello,With a .CA account selling on .COM (without a store subscription), to continue selling on .COM with a store subscription, does one subscribe on .COM OR .CA? Any guidance is appreciated. Thanks.

Resolved! Ebay labels overcharge on multiple occasions now

Has anyone else had this problem. When I purchase labels through the ebay feature I have been overcharged to the tune of $4.00 and sometimes more. I noticed this a couple of times with Small Parcel but didn't pay much attention to this at first. Also...

Item stuck in usps covid restrictions

Hello , I am in need of some advice. I sent my package to a seller in the US since the 17 of October, a day after the purchase date . Since then the package has been in customs and I've recently read on the usps website that they are no longer allowi...

Default shipping profile is different from the shipping option in the listings

Hello all,I created a shipping profile for the following to the USA:Canada Post Small Packets USA AirCanada Post Tracked Packet USABut beside my listings, it shows:Canada Post Expedited Parcel - USCanada Post Tracked Packet USA Wondering why Expedite...

Tracked Packet USA -- eBay's special rate

eBay and Canada Post have partnered to offer Canadian sellers a special promotion for Tracked Packet USA service. To access these rates, purchase and print your Canada Post shipping through eBay Labels. These promotional rates are available until Dec...

Items Not Showing Up In Searches

Hey everyone, I just tried searching a bunch of my own listings tonight and determined that only about 60% of the higher value ones I searched with exact words do not show up in searches. This appears to be a problem here and there for others as well...

USPS tracking: MISSENT

so i have a package bound for the Seattle area in WA. It went to a local unit for delivery but then its status became :MISSENT. I looked that up on USPS and it means it was sent to the wrong unit for delivery and has to be sent back to the sorting fa...

Using two shipping from addresses

Hi, I am new and just trying to get shipping set up. I am in Canada and have a cross boarder shipper that provides a US address so that you can purchase domestic USPS. I am not sure what to do when shipping in Canada, as my primary address is set to ...

Create an e-Bay invoice

How do I create an invoice on e-Bay for my e-Bay store?

Shipping to Kuwait.

Is here anyone from ebay team who can explain why I have Kuwait in a list of countries I cannot ship ?Here is a list :"Belarus, Israel, Kuwait, Macedonia, Morocco, Qatar, Russian Federation, Saudi Arabia, Ukraine"This is added by ebay,as I have no re...

Is eBay down?

I was trying to end a listing and found I couldn't sort, couldn't end couldn't sell similar on both .ca and .com. Anyone else have an issue or is only my computer. Greyed out.

Explain Ebay Seller Shipping Fees - Part 2

Part 1, is here, from 2017. https://community.ebay.ca/t5/Seller-Central/Explain-Ebay-Seller-Shipping-Fees/td-p/372910 I've recently (last few days) struck up a conversation with another ebay seller. It started with me submitting an offer on an item h...

need help setting up shipping

Hi, why can't I set up a shipping rate table with different fees for different provinces and regions, but have eBay charge my customer only for the first item in the cart? What ever I try, eBay always charges for every item.In the shipping policy, ad...

Resolved! Managed Payments for US selling and banking

I have been invited to join managed payments by Ebay.ca They say I can use a US account from a CDN bank.My TD CDN account is attached with a US TD America account. There is no option for a TD US funds account in Canada only the TD America account in ...

Insane drop in visibility and sales

Anyone else has a huge drop randomly? I usually have 1 or 2 day per month without a sale. Now i'm on a 4 days in a row without a sale. I have 500+ items and the last time i seen this is probably over one year ago when had under 100 items. Starts to...

Shipping to off the beaten track Native Reserves with eBay Labels.

@dinomitesales I have a 1 kg parcel to go to a reserve in N. Ont from Calgary. (Winter roads or flown in) Rates are as follows. Ebay non discounted Counter rate - Regular - 27.77 (eBay Calculator Tool) Expedited - 34.27 Xpresspost 41.32 eBay rate - R...

How to refund an old item not received.

Just had a message from a buyer saying that her package was not receive, it was mail in early July, and is no longer coming up in old orders. Is there a way to refund it?

Canada Post Small Packets USA - Air No Tracking

I sold an item with Canada Post Small Packets - USA - Air. In the shippingsection it says NO tracking. But Ebay notified me that the item was receivedby the the customer and there was a tracking number. Just wondering whyis says no tracking then. Sin...

What Canadian Sellers are up against when it comes to competing with US Sellers

Nov 1 eBay USA Announcement. https://community.ebay.com/t5/Announcements/eBay-standard-envelope-supports-more-categories-effective/ba-p/34078417 Tracking for 1.00?!?! And from Shippo with UPS:-Lotz

How to calculate import fees and tax for selling and shipping an item to US buyers?

A buyer in the states wants to know how much of import fees and tax will be applied to the item they buy from me in canada. When ebay didn't charge taxes to every sales in canada, there were no import fees applied for the items sold by non profession...

Default shipping settings?

Does anyone know if it is possible to set the same shipping for listings as a default, so you don't have to do it each and every time?

Ebays Customer Service Lies

I went through a process with ebay on a seller not receiving an item. Now i had gone to the post office and secured a tracking number...but this means sweet fanny adams to ebay.. Told me i had sellers protection...a lie and now when it comes to pay w...

Customer reviews no longer showing in search for most sellers.

Has anyone else notices sudden dissapearance of stars in the search results? Customer reviews, hidden from front end search results. To see them the buyer has to scroll way down in the listing under feedback.

Is there a way for buyers to see discount shipping fees at their end for tracked parcels?

Slow sales. 4 in the last 3 months. Have had 3 of those sales since they introduced the discounted shipping rates on tracked parcels and its quite obvious buyers are not getting the discounted rates at their ends. Paying full shipping costs and then ...

Recent odd sales experience.

I sold 2 sports cards minutes after listing them with a auction start of $1.49,and a BIN of $2.00 and $8.00..got an email that a buyer bought them but at $1.49 each,not the BIN prices,and is asking for an invoice..I use the same template for all my c...

It was not possible to generate the label. Something is wrong. Please try SHIPPO Instead...

Mom always said, " If you don't have anything nice to sayafter months and months of polite suggestions, Just shop at Shippo". Thanks Mom!

Hmmm feedback date "order" is all scrambled at the moment..

Not sure if a change was imlemented or it's just a simple glitch. One's received feedback isn't in "date" order anymore. (on both .COM and .CA for me at least) devon@ebay FYI

Tracked Packet USA 1kg to 2kg Price

Did the eBay labels price of Tracked Packet USA 1kg to 2kg drop? I had it written down as around $19.70, but it looks like it's now $16.27 I'm not going crazy, right? Did I write it down wrong before, or did something change when the calendar rolled ...

International Buyer requests I lie on customs to save him the taxes, now won't pick up item.

I have an international buyer that over a couple of weeks acumulated a few sales that I was to combine shipping on and send via mail. Buyer was aware of taxes, Vat etc. due on the purchase as this was his second purchase and he had complained that he...

Reminder: Ship 1 package free every Tuesday in October with Canada Post

Every October, Canada Post offers one free shipping label every Tuesday if you use Snapship. You create the label as you normally would and enter a promo at checkout. The promo for today is OCT3. Every week the promo is usually formatted as OCT and t...