eBay

cottagewoman · ‎08-25-2025

https://community.ebay.ca/t5/Announcements/eBay-International-Shipping-is-coming-to-Canada-this-fall...

marnotom! · ‎08-27-2025

@chicweb wrote:

I don't think you have to provide tracking to the hub.

I think you’re right. I went through the “program rules” in the US eIS seller terms and conditions and couldn’t find anything to the effect of, “Thou shalt ship to the hub with tracking and/or delivery confirmation.” I'm pretty sure that the old Global Shipping Program had a requirement for tracking to the hub, though.

https://pages.ebay.com/internationalshippingprogram/seller/terms/

If they haven’t already done so, sellers interested in eIS may want to go through the US Program Rules to get a better sense of whether or not eIS would be a good fit for their business.

itolduandso · ‎08-27-2025

What do you mean change the URL. THe order is on dotCOM site. If I change the URL, the order isn't going to appear magically on the dotCA site. If I change the URL, my ebay page is empty, no items, no sales, no orders.

itolduandso · ‎08-28-2025

That would be probably a pretty weird criteria for ranking. But given that the world is full of weird stuff now, I think I could live with that as that would be the least of the worries to worry about right now.

tryubik-useonlyasdirected · ‎08-28-2025

eIS is such a scam.

I just looked an item in the states to purchase. The cost fits my budget with exchange but they only offer eIS. The cost to post using USPS would be around $20 USD. It is a duty free item, yes I'd have to pay tax and Canada Post would collect that at the door and charge me a couple bucks to do it that would go to good paying jobs within the company. - eIS charges $227 USD. That's $200 more than the cost to post the duty free item through USPS!

eIS is a scam. And I do not want to scam my customs which is why I ship using Canada Post/USPS in the first place. DDU is attempting to hurt the public service and undermine the integrity of the country.

It is because of eIS that I will not purchase that item and eBay loses a sale because they are trying to scam the buyer.

marnotom! · ‎08-28-2025

@tryubik-useonlyasdirected wrote:

eIS is such a scam.

I just looked an item in the states to purchase. The cost fits my budget with exchange but they only offer eIS. The cost to post using USPS would be around $20 USD. It is a duty free item, yes I'd have to pay tax and Canada Post would collect that at the door and charge me a couple bucks to do it that would go to good paying jobs within the company. - eIS charges $227 USD. That's $200 more than the cost to post the duty free item through USPS!

It is because of eIS that I will not purchase that item and eBay loses a sale because they are trying to scam the buyer.

When you see out of line shipping costs for items forwarded by eIS, those charges are usually the result of the seller not providing information on the item’s packaging dimensions and weight. This means that the eIS shipping calculator is thrown off, basing its share of the shipping charge on a category maximum instead of on the packaged item.

If you check the listing again with a US ZIP code as the destination, I bet you’ll find that the seller is offering free or flat-rate shipping within the US which means they wouldn’t be using the shipping calculator for a domestic sale.

This seller has lost your business because of laziness or a lack of understanding of the program rules of eIS. Heck, they might not even realize that they’re using eIS. Buyers are not being deliberately fleeced.

tryubik-useonlyasdirected · ‎08-28-2025

If the buyer is being charged $227 for a $20 shipment using the public USPS then yes, yes, they are being deliberately fleeced.

byto253 · ‎08-28-2025

I am registered on .ca but list on .com. All my sales activities show up in the Seller's Hub on on both .ca and .com. My shipping address is in Canada so I can't get a label through .com but I can through .ca .

If you are not getting this it is strange. Did you initially register on .com or .ca?

(pull down menu under My Ebay on the top right, then select "Selling" to get to the Seller's Hub)

electronicsextraordinaire · ‎08-28-2025

The question then becomes, when eIS receives it and sends it out again, ie eBay/EIS paying DHL or whomever brings it to Canada the category maximum? Or paying based on actual size/weight and eBay/eIS getting some gravy without crediting the buyer?

I've bought on Amazon.COM, prepaid import fees and sometimes weeks/months later get a credit because the fees were less than expected.

marnotom! · ‎08-28-2025

@tryubik-useonlyasdirected wrote:

If the buyer is being charged $227 for a $20 shipment using the public USPS then yes, yes, they are being deliberately fleeced.

You can't say that someone is being deliberately fleeced without having proof of the intention to fleece. Besides, if that person doesn't purchase the item, they're not going to get fleeced, anyway.

Do you honestly think eBay feels it's in its best interests to discourage buyers from using the site?

By the looks of things, you didn't do the small bit of homework I assigned in my previous post.

tryubik-useonlyasdirected · ‎08-28-2025

As a 20 year seller, yes.

marnotom! · ‎08-28-2025

@electronicsextraordinaire wrote:

The question then becomes, when eIS receives it and sends it out again, ie eBay/EIS paying DHL or whomever brings it to Canada the category maximum? Or paying based on actual size/weight and eBay/eIS getting some gravy without crediting the buyer?

I've bought on Amazon.COM, prepaid import fees and sometimes weeks/months later get a credit because the fees were less than expected.

The old Global Shipping Program's user agreement (which was just for buyers, GSP had nothing for sellers) had a clause to the effect that buyers wouldn't get a refund for shipping overages and they shouldn't even think about asking for one. I can't find anything in the eBay International Shipping agreement that says that they won't refund for overages, but there's nothing in there that says they will, either.

eIS likely doesn't have a database with detailed information on the items it handles the way FBA does for items in Amazon's inventory. In effect, in most categories eIS doesn't "know" what the item is when it's listed the way a human would, only its category and any relevant information entered under Item Specifics. I suspect that because FBA has all the relevant shipping and customs information on the items it warehouses, it's in a better position to provide refunds if it turns out they were off-base on import charges and to update its database accordingly.

eIS is far more dependant on the seller providing accurate information on items going through its system than FBA is for its system.

Just out of curiosity, are these credits significant, or could they be attributed to factors such as the exchange rate?

electronicsextraordinaire · ‎08-28-2025

Obviously eIS/eBay will know what weight/size the parcel is once they pay to ship it out again by DHL or whomever, because they're (presumably) paying for that 2nd label. How could there be any other way?

Surely they're not going to use some database estimate of weight/size when buying that 2nd label because it's going to be wrong like... all the time.

re:Amazon, the reasoning was always vague. Once it was the entire amount. Can't find it in my emails tho 😞

cottagewoman · ‎08-28-2025

I asked this question years ago when using the GSP (now eIS) through .com. The response was that they use the title, category and description to get a value for the package weight/dimensions - I was concerned at the time as I was worried that free or flat rate items wouldn't be able to be shipped GSP since I hadn't entered weight/dimensions. So, yes, there is a chance a buyer can overpay for shipping through this platform . Have a feeling it's all 'close enough' for eBay though, especially if they use UPU member systems for most destinations, or they get fabulous discount rates with specific couriers in different international regions and it all comes out in the wash. If you look at all the courier options we have in Canada, going between urban centers, it can go down as low as 6.00 a package across the country for a 450g package. I imagine whoever will actually be running the program aren't idiots and will leverage every possible advantage they can to get the best rates they can as it'll just be more money in their pockets.

lotzofuniquegoodies · ‎08-28-2025

@cottagewoman wrote:
I asked this question years ago when using the GSP (now eIS) through .com. The response was that they use the title, category and description to get a value for the package weight/dimensions - I was concerned at the time as I was worried that free or flat rate items wouldn't be able to be shipped GSP since I hadn't entered weight/dimensions. So, yes, there is a chance a buyer can overpay for shipping through this platform . Have a feeling it's all 'close enough' for eBay though, especially if they use UPU member systems for most destinations, or they get fabulous discount rates with specific couriers in different international regions and it all comes out in the wash. If you look at all the courier options we have in Canada, going between urban centers, it can go down as low as 6.00 a package across the country for a 450g package. I imagine whoever will actually be running the program aren't idiots and will leverage every possible advantage they can to get the best rates they can as it'll just be more money in their pockets.

It will be either interesting or scary when the dust hits the road on what sellers will pay in added FVF's for the "extra" services...past the point where the item hits the wherever hub place. For US to Canada those additional charges get passed to buyer...end of story no matter how you unwrap it. It's not like those charges could be passed on to the buyer...or can they?

chicweb · ‎08-28-2025

When I send items to the United States with Calculated Shipping, eBay calculate FVF on my domestic fixed shipping.

I guess it will be the same with eIS.

@lotzofuniquegoodies let's take my UPS United States order.

6,95$ is my domestic fixed rate.

marnotom! · ‎08-28-2025

@electronicsextraordinaire wrote:

Obviously eIS/eBay will know what weight/size the parcel is once they pay to ship it out again by DHL or whomever, because they're (presumably) paying for that 2nd label. How could there be any other way?

Right, but my (likely badly stated) point was that the eIS shipping calculator usually has no idea what the item is when it calculates its share of the shipping for the listing and is reliant on the seller providing accurate information on the item. I think it's unlikely that the item itself will be added to some sort of database for future reference. As suggested in the very informative post by @cottagewoman, there has to be a pretty healthy markup on the shipping costs for DHL, Asendia, and the last mile carriers partly to compensate for seller error and largely to cover program overhead, insurance, wages, and other niceties.

marnotom! · ‎08-28-2025

@chicweb wrote:

When I send items to the United States with Calculated Shipping, eBay calculate FVF on my domestic fixed shipping.

I guess it will be the same with eIS.

It's the same with the US version of eIS and I can't imagine it being different for the Canadian one.

Where there might be a difference is in the program's handling of the International Fee. A sale that's being handled through the US eIS is not subject to the International Fee. This is kind of a big deal for US sellers as the International Fee is somewhat higher on .com (1.65%) than it is on .ca (0.7% USA, 1% elsewhere).

lotzofuniquegoodies · ‎08-28-2025

@lotzofuniquegoodies wrote:
@cottagewoman wrote:
https://community.ebay.ca/t5/Announcements/eBay-International-Shipping-is-coming-to-Canada-this-fall...
There is an email address at the end of the link for concerns. If you have any I highly recommend messaging including your user name. Best to do now before it is too late. Als strength in numbers!!!

Auto response once you send your questions.
Thank you for reaching out to the eBay Canada team about eBay International Shipping. We are reviewing your question and will provide a detailed response in the coming days. If you have not yet reviewed our Seller Centre page, we also recommend learning more there.

Answers received regarding eIS Canada from support (Luke):

1. Which methods will be available for shipping to the Canadian hub?

Sellers are able to ship with whichever service they offer for domestic shipments to the Canadian hub.

2. How will the costs be for shipping? More expensive if the seller happens to be at other end of country?

Domestic shipping costs will vary based on the seller location and the service used to reach the hub. Sellers will be able to use their preferred domestic carrier and service, as they are today.

3. What will the sellers FVF's be applied to? Will we be paying fees on any buyers tariffs?

Final value fees for eIS transactions are based on the item price, plus the domestic shipping cost the seller charges. They are not applied to customs or duties paid at checkout.

4. How much longer will it take to get items to a customer compared to normal CP and beyond methods?

Unfortunately, I can’t speculate, as this would vary dramatically based on the seller/buyer location and the domestic service used to ship to the hub.

5. How will this service address combined shipping and mixed lots?

eBay International Shipping will support a solution for sellers using combined shipping. There will be additional details on this feature closer to launch. I’ll be sure to ping you when it’s available!

6. How much will this increase shipping costs from buyer's perspective?

Shipping costs surfaced to the buyer are a combination of whatever the seller charges for domestic shipping, in addition to the costs for the final leg of shipping. As such, they will vary dramatically based on the seller’s shipping cost for domestic, and the location of the buyer.

7. Will sellers be able to opt out on a listing by listing basis with a few simple clicks?

We will provide more detail on the listing opt-out process in the coming days and weeks.

8. Will buyers know in advance of shipment who the secondary end carrier will be? Critical not all couriers are equal or viable to some locations. Plus couriers are very poor at handling apt., condo deliveries or customers that need to sign for shipments.

eBay International Shipping leverages a variety of different partners for our international legs based on a number of factors, including shipping performance to particular markets. The shipping solution surfaced to buyers during checkout is simply “eBay International Shipping."

9. Will sellers be kept in the loop when there are delivery issues?

After the item arrives at the domestic hub, it is considered sold and the transaction complete for the seller. eBay will directly manage any returns or delivery issues following this, as well as any neutral/negative feedback concerning the international leg of the shipment.

Note: there are a few instances when we’re just sending out additional information in the next few days and weeks, specifically on questions concerning more logistical, listing-level details of the program.

*******

I haven't included any questions/answers where added follow up was required.

If anyone has other questions that I missed feel free to pass on and I will forward.

Re #2. As I suspected sellers in the distance recesses of Canada willl pay more for shipping to the eIS hub as by the sounds of it will be located in Toronto. Needs to be 2 depots to level the playing field.

marnotom! · ‎08-28-2025

@lotzofuniquegoodies wrote:
Re #2. As I suspected sellers in the distance recesses of Canada willl pay more for shipping to the eIS hub as by the sounds of it will be located in Toronto. Needs to be 2 depots to level the playing field.

I don't think this is as big an issue as you're suggesting, @lotzofuniquegoodies. eBay.ca has a much smaller seller base than eBay.com, and I think the likelihood of a seller in a remote location selling exactly the same or very similar merchandise as a seller in metro Toronto are pretty slim, so the first seller isn't necessarily going to lose out on an international sale to the second seller on the basis of their shipping price being higher.

I'd think this would be more of a problem for US sellers than for Canadian ones, given the larger seller base. Canadian sellers have already learned to carve a niche for themselves to be competitive against US sellers by selling lots of unique goodies. 😁

lotzofuniquegoodies · ‎08-28-2025

@marnotom! wrote:
@lotzofuniquegoodies wrote:
Re #2. As I suspected sellers in the distance recesses of Canada willl pay more for shipping to the eIS hub as by the sounds of it will be located in Toronto. Needs to be 2 depots to level the playing field.
I don't think this is as big an issue as you're suggesting, @lotzofuniquegoodies. eBay.ca has a much smaller seller base than eBay.com, and I think the likelihood of a seller in a remote location selling exactly the same or very similar merchandise as a seller in metro Toronto are pretty slim, so the first seller isn't necessarily going to lose out on an international sale to the second seller on the basis of their shipping price being higher.

I'd think this would be more of a problem for US sellers than for Canadian ones, given the larger seller base. Canadian sellers have already learned to carve a niche for themselves to be competitive against US sellers by selling lots of unique goodies. 😁

@marnotom!

Feel free to think that that is not important. For me or anyone in western Canada postage to GTS is going to be much more (it can be 2 to 3 times more than what we were paying to ship direct to the USA via Tracked.

Example: Approx 13.00 for 1 kg parcel Belleville to Toronto

18. and change for Calgary to Toronto

11 and change by tracked Calgary to LA

With Canadian eIS buyer would be looking at the 2 trips plus factoring extended transit times for whole trip. SK And west currently goes by way of LAX and gets delivered in 8 to 12 days max via tracked. No concerns of the black hole called Chicago.