Ebay International Shipping

[downsize-myhobby]

When using Ebay International Shipping, after you have shipped the item, can you adjust the pricing for a buyer later if they complain about something or do they have to contact Ebay shipping for that ?  I noticed you can cancel an order, but I wouldn't want to do that & refund all their monies.

Thank you

[marnotom!]

I think you’re asking if you can issue a partial refund for an item forwarded through eIS.

Generally speaking, once the item is accepted at the hub, the seller is no longer responsible for the shipment. Any returns or claims made through the Money Back Guarantee are handled through eIS and refunds are made by eIS; the seller gets to keep their monies from the sale.

I don’t believe eIS offers partial refunds. They generally want the buyer to return the item to be destroyed or resold at the program’s discretion.

[jtg204]

My EIS orders have the same 'send refund' option that regular orders do for partial refunds.

[marnotom!]

I can’t imagine why a seller using eIS would have to issue a refund--partial or otherwise--except in instances where they feel they’ve overcharged the shipping to the hub.

[jtg204]

I think it would depend what the buyer is complaining about. But the option to send a partial refund is there (for mine at least). Other reasons for partial refund might be an arranged discount for multiple items that wasn't applied since invoicing is not an option.

[marnotom!]

Combined shipping is very tricky with eIS, though. Remember there’s that clause in the terms and conditions for sellers that prohibits multiple orders being sent together to the hub.

[reallynicestamps]

Adjust the shipping?
You only get and use the shipping fee to the plant.

All the other parts of the shipping fee are from eIS- forwarding, import fees, sales taxes, etc.

Not your circus, not your monkeys.

Adjust the purchase price?

I believe you can adjust this, although personally if it's good enough to keep it's good enough to pay for.