08-13-2025 08:53 PM
I was busy trying to figure out verbage to use when talking to buyers about how there might be tariffs on packages. It was pointed out to me that since the US president is telling Americans that other countries pay the tariffs, that my buyers might think I'm supposed to be paying tariffs and if their goods show up with tariffs owing, then I did something to get out of paying them and pass on to them (and they'll still believe they're not the ones who has to pay).
I was talking with the shop owner today (where I get a lot of my items) and he said it will be hard to educate all the buyers on tariffs when the US President is lying to them about who pays them. And it might take some time for US buyers to realize that they're paying the tariffs by having the cost of everything go up (as they realize this is happening).
Anyone talk to their buyers about tariffs and how is that going?
I've had a few buyers asking about tariffs to see if I know anything new about how it's all going to work. They're asking me if the stuff in my store is subject to tariffs, how do they know if they'll have to pay, that kind of thing.
I did have one discussion with someone in the US (not one of my customers, they are another seller) who said "the tariffs are paid by the other country, Americans don't have to pay tariffs. They put tariffs on other countries so the other countries will be the ones paying". I tried to explain about the cost of everything I buy at the grocery store that comes from the US with tariffs on it costs more for me the end shopper to pay, and they will be paying more for a lot of things too because of the tariffs. This person was as dense as cement and I couldn't get through to them that the buyer pays the tariff, not some other country that's selling a product to the buyer.
This discussion with a dense individual in the US is making me wonder how many dense customers are out there that will be angry with us because they have to pay tariffs and are not realizing that as the buyer they have to pay tariffs, it's on American citizens to pay their government for the privilege of sourcing outside the US. (And if you start making it all in the US it will cost more, because the manufacturers will be sourcing outside the country, or the factory workers need living wages and the cost of everything will go up because it's made in the US).
Some people don't get it... curious to know if anyone selling here has encountered this yet.
C.
08-14-2025 10:55 AM
Yeah, probably. My American relatives are displaced Canadians who obviously would not support Hit... uh, Trump.
08-14-2025 11:01 AM
For many years now my listings have contained a similar statement about fees,taxes,etc,etc. and I have never had a buyer question any of it. Having said that, I maintain my stand on having no desire to be a part of the impending mess at the border/customs during that initial period following August 29th.There is just too much uncertainty and for the short term at least, I think we need to be very cautious until everything gets sorted ....
I totally dislike having to curtail shipments to the USA, as I do not believe that we Canadian sellers should punish our potential customers for something that is out of their control, but on the other hand I don't believe we Canadian sellers should have to take the risks that are involved during the change-over period. For small businesses and small volume sellers this is a no-win situation. I do hope that after this initial chaotic period, and when the dust settles, that I feel confident enough to resume shipping to the USA, but for now that just isn't to be...
08-14-2025 11:57 AM
Agreed, that is why I'm holding off until next month (maybe longer). I may just start back selling to Canada only but I hate to do that since I have so many regular followers in the US and I don't want to let them down.
Like you I'm hoping after the initial chaos things are a bit better. And who knows what happens on Aug. 29, wouldn't be the first time he changed his mind, bumped the date ahead, so on.
Wish I took more advantage of the good old days before they were gone! Things were so easy-breezy (well most of the time).
08-14-2025 12:39 PM
Over a decade ago, eBay gave us a bit of boilerplate we could add to our Descriptions for International /US sales.
I have it as part of my SYI form template.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying
I did recently have a UK buyer return an item which was late (I refunded because of that). When it arrived he had VAT/duty to pay and has returned it. I have not yet received it.
He's also on my Blocked Bidder List.
08-14-2025 12:47 PM
If you have a foreign supplier and you try to tax them,
The US government cannot force another country to collect taxes for them.
They may be able to force a US based shipper (like UPS) to collect the tariff before accepting the shipment.
I'd like to communicate with buyers that items are shipped from Canada so they know
How about a flag?
Or a badge?
08-14-2025 12:52 PM
Post 25 - Revised
Agreed, that is why I'm holding off until next month (maybe longer). I may just start back selling to Canada only but I hate to do that since I have so many regular followers in the US and I don't want to let them down.
Like you I'm hoping after the initial chaos things are a bit better. And who knows what happens on Aug. 29, wouldn't be the first time he changed his mind, bumped the date ahead, so on.
Wish I took more advantage of the good old days before they were gone! Things were so easy-breezy (well most of the time).
@Anonymous
From the message from eBay not sure what actual assistance in the way tools for buyers to be able to confirm Coo of an item. It can be searched if they update preferences at the side by checking Country/region of Mfg box. Unsure how many buyers will know to look for that or that it even exists.
eBay message to sellers:
What you can do now | ||
|
The above link just brings you to your listings with no actual tool to do much of anything. Would using bulk edit be helpful? Probably not. Each listing has to be located to confirm. And as noted many will be unknown especially for sellers who sell vintage, not new in box. Having an available sort column could "potentially" bring down the number to be updated.
From sellers perspective, if when a listing was created and either the seller was not offered that specific to fill in or was unknown it would have gotten left blank. For sellers to go back through 100 to 10,000 or more listings it would be a MAJOR project. There should be either an additional top filter to sort items by Coo from a sellers listings database (it's there/ it's not and what is it) OR like what was previously suggested, transpose current Coo data to the 2nd currently paid line of Item Title for free. (I don't really believe there should be a cost involved for getting up to date due to whim of 1 person.)
Is there anything in the works from eBay's side for any of the additional requirements when using eBay labels for customs documentation.
08-14-2025 12:54 PM - edited 08-14-2025 12:56 PM
FWIW
If your buyer refuses the shipment because of the tariffs - eBay considers it Undeliverable.
And you don't have to refund anything at all.
You don't have to refund until the item is back with you, if you do want to refund anything.
You don't have to refund the entire payment and many sellers will reduce the refund by their shipping costs and fees.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...
08-14-2025 01:07 PM
I got a little taste of whats to come yesterday for the first time. A $120 USD value package shipped via UPS got hit with the 35% tarrif and brokerage. The package had the HTS code, which I ship often under, and Canada as COO.
I think it was a mistake so I'm looking into this, but it looks like UPS is ready, they'll be happy to collect all the brokerage fees.
I guess there will be a lot of surprised people in the US who were led to believe that they don't pay the tarriffs.
08-14-2025 01:39 PM - edited 08-14-2025 01:44 PM
@intimewithmusic wrote:
Your supposed to honor your customers. It doesn't matter what you feel about politics or "cement heads". These are your buyers.
Sellers are within their rights to “fire” customers they feel are detrimental to their mental well-being or to the health of their business.
08-14-2025 02:22 PM
I said something along these lines when the topic came up for me; less rude though lol.
Canada is a country and Canadians follow Canadian law. Any law, tax or tarriffs created by the USA have to be follow by.. yes you guessed it; people that live in USA.
08-14-2025 04:36 PM
@mrdutch1001 wrote:Yes, for anyone listing on.COM, shipping to the USA is a requirement, which is why I am no longer listing on.COM...
I have 11,000 items to move. I can stop listing there, but if I want to stop shipping there I either need to close the store or move all the items... I'm kind of looking for solutions to be able to keep shipping to the US if possible, but the time away on my dot com store is extended (and will be renewed for another 30 days) if I don't find a solution I like by the time this hits on Aug 29.
C.
08-14-2025 04:53 PM
@intimewithmusic wrote:snipped due to length
I agree with some of your post, but feel I should clarify a few things about my original post (and replies).
To start with, the "dense" person I interacted with was a person in a forum who sold online (and lived in the US). They professed very loudly that as an American they aren't the ones paying the tariffs. I took the time to explain how tariffs work and got the response that they are paid by other countries. I could think of many insults, but I thought saying they were "dense" was being somewhat polite, instead of calling them ignorant.
I figure where there's one, there's more, and wondered if I would run across any of them while selling (if not me, maybe someone else in this forum). I've gotten loud angry messages from buyers about sales tax, like they don't know merchandise is taxed when you buy online? Demanded I refund the tax even though I don't have their taxes, eBay took them. If I run across this with sales tax (and it has been a few times), I expect even more protest with tariffs.
Hatred is not the correct emotion to describe how I feel. It would be correct to say I'm very angry at the situation, and can do nothing about it. I'm not just angry at the administration in power right now, but all the supporters who let the wool be pulled over their eyes and believe these lies (which would lead to them getting angry at a Canadian seller if their item arrives with tariffs, because hey, they were told foreign countries paid them). There are numerous people who regret the vote they made, I get that, and numerous people who never voted the administration in, in the first place, and don't approve of what's going on. I get that too.
So here I am, very angry, and can do absolutely nothing about it except come here to vent my frustration about what I'm going to have to deal with as a result. I've been trying to do something about it (as a matter of trying to make my online business survive with the tariffs). There's other things going on that have made it difficult this year, but the Aug 29 deadline feels like the final straw. I've been spending the last couple of months thinking about how de minimis is ending in July 2027 and planning what I will do between now and then until that kicks in, before adapting to the new changes. The Aug 29 announcement is like a kick in the face for all of us here in this forum and I'd like to think when I vent I'm speaking on behalf of many others who are in the same situation as me (but I'm outspoken and mouthy, it's how I communciate).
I do value my customers and do my best to keep my cool even under trying situations since I know how I handle a customer reflects on me as a person and as a business. When I recount a story I'm a lot more blunt and say what I think which makes me come off as being rude. I blog online and use my blogging style to post in forums.
Anyway it sounds like you handled your customers concerns about the tariffs well, especially if it resulted in a sale and all worked out. I'm still working out how I'm going to tell buyers that I used to ship their items from New York with Stallion and now have to use Canada Post in Canada (and that there may be tariffs).
I've taken three weeks off eBay to go away and think about this problem and create a solution that will work well for my business. But to top it all off, I'm travelling on Sunday and they just announced a possible Air Canada work stoppage. I don't feel as though I can catch a break and my frustration is coming across as hatred. (For the record I agree with the Air Canada employees who are striking and don't blame them one bit, I just wish every trip I take doesn't result in some kind of crisis... last year I was stranded in Africa without enough medication because Lufthansa went on strike the day I was scheduled to fly home). Anyway that's an aside, just wanted to explain better why I feel the way I do right now.
C.
08-14-2025 04:57 PM
@msau4301 wrote:I know not everyone reads the whole listing but I know when there has been something new I was worried about while selling here (when they started automatically adding the taxes, etc.), I made a note at the top of the listing, in case the buyer didn't read down to the fine print, it was there top and center before the description: Something like this "Please note I am in Canada, any taxes, tariffs, etc. are additional and beyond my control." At least that way if someone says they didn't realize, you can point out it's right there at the top of the listing. I know it's a pain for those of you with tons of listings (myself I only have about 20 - 25 so it's much easier of course), but maybe chose certain items at least (those you expect could be popular).
I'm taking the rest of the summer off and will see what is happening in September, good luck to everyone, whatever route you're taking.
I read the whole thread while at work earlier and someone suggested using an icon in the title, like a flag, or something like that. It sounds like a good idea (except I'd have to revise 11,000 listings to include this).
My big concern is that everyone who buys from me knows I'm in Canada, they also know I use Stallion Express to do USPS shipping as a domestic order. I advertise this every time I send an offer to a customer.
The new offers to customers are going to tell people that due to changes with US Customs I now have to ship everything from Canada. (It's unknown yet if I can or will use Stallion and DDP solutions, that's something I will have to work out when I come home in Sept and see how it's implemented). Time away from this will be good (if my flight isn't cancelled this weekend... working on a back up plan for that now).
C.
08-14-2025 04:59 PM
@msau4301 wrote:Agreed, that is why I'm holding off until next month (maybe longer). I may just start back selling to Canada only but I hate to do that since I have so many regular followers in the US and I don't want to let them down.
Like you I'm hoping after the initial chaos things are a bit better. And who knows what happens on Aug. 29, wouldn't be the first time he changed his mind, bumped the date ahead, so on.
Wish I took more advantage of the good old days before they were gone! Things were so easy-breezy (well most of the time).
I have quite a few US followers too. I didn't think any of them would buy from this store because it's on eBay.ca, but I've had some sales to the US.
The one I posted about a week or so ago with the random China coin that got included arrived safely and buyer left me tons of positive feedback. If talking to buyers and making an effort will help make the situation better, then I'm all for it.
C.
08-14-2025 05:01 PM
@reallynicestamps wrote:Over a decade ago, eBay gave us a bit of boilerplate we could add to our Descriptions for International /US sales.
I have it as part of my SYI form template.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying
I did recently have a UK buyer return an item which was late (I refunded because of that). When it arrived he had VAT/duty to pay and has returned it. I have not yet received it.
He's also on my Blocked Bidder List.
Can I ask the value of the item? I'm not sure if that matters, but I'm just wondering about this item with VAT.
I've been shipping to the UK by Stallion and they've been sending my packages Royal Mail (with no customs form on it). I've been putting the UK VAT code in my order (in case that helps). I'm a little unclear on what exactly Stallion does, but for some reason my Australia and UK shipments appear domestic, and as far as I know, the items are not going DDP.
C.
08-14-2025 05:05 PM
@reallynicestamps wrote:If you have a foreign supplier and you try to tax them,
The US government cannot force another country to collect taxes for them.
They may be able to force a US based shipper (like UPS) to collect the tariff before accepting the shipment.
True, but a lot of people in the US are convinced the foreign supplier is paying the tariff.
Even if you did successfully tax a supplier in another country, the prices would just increase there and the costs would still be passed down to the end buyer. Doesn't matter where in the supply chain you apply the tariff, the end customer always pays. No one will dip into their profits to pay taxes.
I liked your flag/badge, I've seen icons in the title. Would be lots of listings for me to update (and not 100% sure if I can easily apply an icon using SixBit).
C.
08-14-2025 05:08 PM
@biglittleape wrote:I got a little taste of whats to come yesterday for the first time. A $120 USD value package shipped via UPS got hit with the 35% tarrif and brokerage. The package had the HTS code, which I ship often under, and Canada as COO.
I think it was a mistake so I'm looking into this, but it looks like UPS is ready, they'll be happy to collect all the brokerage fees.
I guess there will be a lot of surprised people in the US who were led to believe that they don't pay the tarriffs.
This surprises me because there is still a de minimis in effect, unless they didn't read and thought the COO was China when they processed it?
I'm presuming your buyer will refuse the package? If they do, UPS will come after you (the shipper) for the tariffs.
I say no one should ship UPS/FedEx/etc. Use Canada Post, For the most part those are sailing through, but for how long, who knows...
C.
08-14-2025 05:11 PM
@joels-retrocade wrote:I said something along these lines when the topic came up for me; less rude though lol.
Canada is a country and Canadians follow Canadian law. Any law, tax or tarriffs created by the USA have to be follow by.. yes you guessed it; people that live in USA.
I come across rude when recounting the event... I try in the moment to be reasonably polite (especially when representing my business). The person I was interacting with was on another forum, I'm trying to prepare myself for when I receive similar questions and statements from customers on how to handle.
C.
08-14-2025 08:03 PM
I cancelled most of my items and the ones that i did leave on Epay i revised and now shipping to CANADA ONLY.... screw Trump!
08-14-2025 08:20 PM
@sapphyres-designer-jewellery
About $350USD
My error was accidentally buying and using tracked but Surface shipping.
UGH.
So the shipment was well late, the buyer had been reasonably patient, and I refunded.
Cursing myself.
Then he let me know that it had finally arrived, but he refused to pay the VAT .
In theory it should be returned to me.
Fingers and toes crossed until then.