Does Ebay No Longer Have a Phone Number To Call?

[greenmangoes]

Hi there,

I've been trying to resolve an issue now for over an hour. The site, the chat bot, the phone numbers that I call keeps taking me around in a circle. Not every issue can be resolved with those options, sometime we need to speak with someone.

It's so FRUSTRATING!!!

[marnotom!]

May your peers working as uncompensated volunteers for eBay Canada be of service?

[eburtonlab]

If you absolutely need to speak to someone at eBay regarding an issue, try this US link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

[femmefan1946]

Most of the question come down to Claims for Item Not Recieved (INR) or Not As Described (NAD).

You have only a few hours (96 I think) to answer a Claim.

For INR, put the tracking number into the claim. Do not expect eBay to do this for you. They want you to actively give Proof of Delivery.

If you did not use tracking (and I rarely do) you will lose the Claim. Period.

If the buyer gave you an Undeliverable address, eBay does not require you to refund a single penny.

For NAD, tell the buyer to return the item for a refund.

If they demand a refund without return, tell them to file a Claim.

EBay will require you to send Return Shipping. If you do, and they don't return the purchase, you will win the Claim.
If they return the item, refund on delivery.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay— Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[greenmangoes]

Thank you very much uncompensated volunteers peers 🙂

[einsbrown]

I’m looking for my item number item number is 201366304827 supposed to get a return back my money from this item I did not receive it

[john_koenig99]

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@einsbrown wrote:
I’m looking for my item number item number is 201366304827 supposed to get a return back my money from this item I did not receive it

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This is a thread from 2024. It would be wiser for you to start a new thread about your issue.

The best way to contact ebay is through their social media reps (in Facebook or X), but you can also contact them via the Help & Contact tab (upper left part of the screen , when you login in your account).

[femmefan1946]

@einsbrown 

Yes start your own thread

 but

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[degs.th99]

That doesn,t work either.  It is just another waste of time, using it.No one ever gets back to you anymore. 

[lotzofuniquegoodies]

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@femmefan1946 wrote:

@einsbrown 

Yes start your own thread

 but

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.


https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

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The new system seems to be to try everything to direct you in having them phone you. That was my discovery with trying to follow up recently with open tickets. If it is a call vs help there is no way to get a transcript. Maybe intentional? Who knows?!? As for using facebook they are not as reliable/helpful as they have been in the past. Almost more confrontational vs helpful with the oft noted trying to get you to disconnect as quick as possible. Last FB agent I spoke to I was told they had NO access to users settings and all I could do was keep checking in.