Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Has anyone successfully used EIS shipping from BC to the USA?

Would like to ship to the US but have some reservations and was told before Christmas when it was first allowed, none of my listings was eligible for the EIS. Has anyone dones so?

eIS country lists for comparison

For anyone wondering, the list of available countries for eIS varies greatly between ca and com. ca list as of Jan 4, 2026. Currently 30 by my count. EU, USA and Australia. NZ, China, HK and Japan are omitted. Dot com help page attached. I didn't cou...

How do I print this label on Canada Post Snap Ship?

I get the screen below. Adding a pickup just adds a pickup, it doesn't bring me anywhere that I can pay for my order. I've tried multiple browsers and it won't let me pay so I can print this label. Please help, I have no other way to print this.

Just got called a "scammer" over the tariffs on packages to the US...

I sold an item a couple of days ago. It's actually a USA medallion, so no tariffs regardless. There's nothing in my title that says anything about tariffs or not, but the buyer got the idea when they bought there would be no tariffs on their order. A...

Canada shipping to Puerto Rico

Hello, I am trying to purchase a label shipping from Canada to Puerto Rico, but it won't complete. I see other people have had issues in past. Does anyone know how to get the label to work? If I can't get it to work, I will have to ship at the post o...

Baffled by new Offers system

Besides using Best Offer on most of my listings, I have been from time to time, going through my Active Listings and making specific Offers on "eligible" listings. As of last week, I cannot figure out how to reliably do this. There used to be a "butt...

relist an item vs increased qty

Have there been studies on whether it is better to relist a sold item (if you have multiples of it) or to list it once with higher (than 1) quantity? question 2. scenario: I have 5 same items, sell 1, relist, sell, relist etc. Each time there is a li...

2025 Sales? How are you guys faring?

At this point I am 30% less in sales vs same timeframe last year with November 40% lower and October 82% lower. Most months are more or less the same as last year but the ones that are lower are catasrophically lower. March, June, October, November w...

EIS program!

I got an email saying that I would be in the EIS program, but I don't see any option available yet. I just sold an Item to a US customer and it was just like the EIS but it was because of the Authenticity guarantee program. When will I be part of the...

Is there a way to backup my eBay listings?

I read about the seller who had all his listing deleted and wonder how to best backup all my listings.I use Backblaze but am not sure that backs up my listings, just my computer.I would be devastated to lose all my info and photos as the old books an...

When do the changes in prompted listing being charged start?

I know that they are changing to charging if an item sells if any buyer has clicked on it through the promoted listing program in the last month even if they were not the ones that purchased it. I am going to delete promotions or reduce the ad rate t...

How to offer EIS and US shipping

I’ve figured out US shipping for a few of the categories of items I sell. How do I add US shipping for those items, but still have EIS for the rest of the world? I’m using business policies so I’m guessing it involves making a new policy? Thanks!

Resolved! Unrealistic estimated delivery times for lettermail over the holidays.

The estimated delivery time for lettermail between AB and ON is being shown as 2-3 biz days. Ive been getting hammered with item not recieved cases for packages sent on the 22nd... given xmas and New Years thats like 4-5 biz days in transit. avg actu...

Resolved! Buyer left negative feedback on a cancelled order

A buyer placed an order last month and their address contained an invalid Postal Code. I couldn’t generate the shipping label even after manually correcting the address based on the buyer’s feedback. I contacted eBay support and I was told there is n...

Can't buy a Canada Post Label right now...

This is what I see: It's a PO Box, and UPS is $27, I want to do expedited lite. I don't ship every day, so if I can't buy a label tonight it won't get shipped until Friday. C.

Even Postal Agencies ...

... are having issues with delivery of postage stamps to US collectors! Wanted to check something on Canada Post's Online Store and chuckled when I saw this banner: "Due to U.S. customs changes, we can’t accept purchases with a U.S. destination right...

Listings Disappeared

After reverifying my account (flagged as Ebay thought it had been hacked) I have found all 10,500 of my listings are gone, gone, gone. The nice Ebay help-desk person suggested I should just redo them (1000's of hours labor went into them) because whe...

How do I get a return shipping label from USA to Canada?

How do I get a return shipping label from USA to Canada? I need one for an item a buyer wants to return because they say it is not as described.

Created 3 unused UPS labels - Can't void, can't get refund

Has anyone ever been in this situation before?On December 3rd, after a long time of not selling on eBay, I sold an item to someone in the U.S. When I created the first label, I realized it had the wrong return address.I then tried to void this label ...

Upcoming Section 232 tariff updates - Metal derivative tariffs

It looks like any product going into the USA will now face an import tariff on anything containing any metal at all of any percent or value that wasnt originated in the USA. This will impact my products because I sell handmade paint in aluminum tubes...

Does Ebay No Longer Have a Phone Number To Call?

Hi there, I've been trying to resolve an issue now for over an hour. The site, the chat bot, the phone numbers that I call keeps taking me around in a circle. Not every issue can be resolved with those options, sometime we need to speak with someone....

I will post here what Canada Post & Postal Union positions are.

First off is the Union statement CUPW Issues 72-Hour Strike Notice: A Call for Fair NegotiationTuesday May 20 20252023-2027/251No. 83 - AMENDEDOn Monday, May 19, CUPW issued a 72-hour strike notice to Canada Post. This action was not taken lightly, b...

Q4 Shipping Supplies Coupon

Just a quick reminder for store subscribers to use your Q4 Shipping Supplies Coupon before the end of the month (if you haven't yet done so)!

For Those Using Zonos to Ship Are Items Getting Delivered?

I've been using Zonos for shipping to the States and my first items were delivered as expected. However, items shipped after December 3rd are all stuck.The US P.O. must be totally jammed! They popped this tariff business on us with no prepation. We f...

EBay Titles Not Updating When Translation Is Required

I make all my listings on eBay.ca, and when I change/update my titles, they don't update when a translation is required. I'm not sure if it takes a long time or if it's just straight-up bugged. A few examples: One of my listings translated to French ...

A Xmas miracle - sold 2 items to a "No longer a registered user". ;-)

The buyer registered TODAY, purchased 2 items, and then immediately became a "No longer a registered user". Kind of funny. The buyer is from the UK, paid 100 bucks, the address seems to be valid, so I will ship the items. Fortunately, I have 4 days t...

ebay international shipping

im sorry so confused i am enrolled in canada for ebay international shipping but is see others say they click on eis for there shipping is that instead of ups or canada post i never see eis as an option. i might have a setting wrong i have only been ...

Views and impressions dropped off a cliff December 17 onwards

My views, impressions and sales dropped dramatically in half on December 17th out of nowhere. Is something going on?I turned off promoted listings on December 11th to avoid the backwards changes starting in January and then a week later all of my vie...

Known Issue

Hi all!Currently their is a known issues for where sellers are reporting that the Canada Post Expedited Lite shipping service does not appear on their listings for buyers, so Canadian buyers are unable to choose this service and pay for items. There ...

Resolved! Change logo on listings page

I can't figure out how to change the circular logo present on a listings page. I've done this for all other logo elements of my storefront, but the on that appears beside seller info under the listing title eludes me. Image below. Thanks for any help...