11-03-2025 06:27 AM - edited 11-03-2025 06:28 AM
I lost a sale, buyer arguing with me tariffs added at checkout even though I am not enrolled into EIS yet. I told him I will charge him the tariffs anyhow after the sale so I cancelled and relisted the item buit he moved on. I guess something weird hapenning because the amount he was charged on top of the item cost and shipping wasn't Sales tax, it was like half of the item value. It's weird out there these days.
11-03-2025 06:51 AM
That makes no sense. It is very confusing for buyers as well and I wonder if he got spooked from the blue banner or taxes addded???? If you get that again, perhaps ask him to send you a screen shot. Very weird comments from the non-buyer.
11-03-2025 02:03 PM
It matters not whether you are enrolled in eIS, IF you are shipping items to the USA to which Tariffs are applicable, those items indeed will have tariffs applied dependant upon the material components of the items. country of origin,etc...NOTHING can be shipped to the USA without verification of the contents...
11-03-2025 02:23 PM
Maybe your buyer is confusing Sales Tax with tariffs. eBay does not collect tariffs on any eBay sales.
I told him I will charge him the tariffs anyhow after the sale
How do you plan to do that?

11-03-2025 03:26 PM
If you want to see what checkout looks like for your items, visit eBay using an incognito window. Add your own item to cart, and proceed to checkout with a random US address.
Unless you are enrolled in the eIS and don't realize it, eBay does not collect them at checkout. They might have been mistaking shipping+sales tax as tariffs.
If you ship with UPS or Fedex, there is a very high chance that your buyer will be charged tariffs and brokerage fees at some point after the item ships.
If you ship with Canada Post, I assume you already know how Zonos works and you're paying the tariffs to Zonos and charging the buyer a higher shipping+handling rate to compensate for you paying the tariffs.
The buyer might be confused because there is a blue banner that says buyers will have to pay a fee.
The average buyer does not understand how any of this works, and I don't really expect them to. There is so little standardization from seller to seller, combine that with eBay's disclaimers, and your average buyer is going to be very confused. All you can do is explain it to them, and if they still don't want to buy it, move on.
If you ship with Canada Post+Zonos, they won't get charged anything.
11-05-2025 04:04 PM
This was almost certainly because they saw the blue banner saying they will need to pay import fees. There may be another warning when they get to the checkout stage. American buyers do not understand the nuances of cross-border trade.
Without a screenshot of what the buyer is seeing, anything said is just conjecture.