Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

How do I check to ensure I am not enrolled in the Ebay international shipping program?

I just want to make sure I am not enrolled in EiS program. I am happy with the way I have it now.

Expedited Lite Gong Show Test Shipment

I have a shipment that "qualifies" for expedited lite going from Calgary to Saint-Hubert QC. Details as follows. 174 grams - Bumped to 180 gram. 24 x 12 x 2.6 (bumped to 3.0 cm)Price buyer paid. 6.05Quoted price once details confirmed 6.05 via expedi...

Looks Like the Blue Banner is Gone

Saw a post about this elsewhere and checked my test listing and no banner.

EiS online yet? Address to EiS Hub in Mississauga? and Other Q's

Greetings Ebay Canada Community Members, Sellers and Buyer! It is October and it was stated somewhere that the Ebay International Shipping would be launching sometime in October 2025. I just wanted to know if EiS is online yet? If it is, what is the ...

To the US - Tracked Packet vs Small Packet

To the US - Tracked Packet vs Small Packet. I am just getting a label and noticed that this one the Tracked Packet is about $7.00 more than the Small Packet and the small packet is about $2 more. Normally they run the same, but for my second one toni...

Ebay is crushing sellers

Ebay is crushing its sellers from multiple angles. First they want to try and push us into using the EIS which will objectively double or triple BOTH shipping prices and shipping times and if we refuse to sign onto this new shipping program they post...

The translation tool is a bit messed up...

So I have a coin from Jersey for sale. I get a message from the potential buyer asking why a jersey isn't being offered and I'm offering a coin instead. Turns out he sees "Maillot" as the title of the item, which is a Jersey (like for sports), and Je...

Was anyone else enrolled in EIS without notice?

I have just realized that I have been enrolled in eBay International Shipping without being notified. Not sure how long I have been enrolled, but last time I made listings I did not see the information in 'create a listing'. I see it today. I just lo...

What are you doing to boost sales in this down spin?

Something has gone on in the past three weeks, I suspect people are not wanting to spend money on non-essentials at the moment (which is the category I sell in, no one needs what I sell). I was just wondering what people are doing to try and boost sa...

eIS weirdness - Asendia services

I have two items I have sent via eIS that haven't moved from the hub to the buyer for 2 days now, 1 US bound the other UK, both show Asendia e-PAQ service from hub to buyer. US bound shows e-PAQ regular, which when I check on the Asendia site, is des...

DOES ANYONE USE BUSINESS POLICIES FOR SHIPPING- EIS??

So I use shipping policies under business policies, for flat rate depending on location. Can anyone confirm what shipping service we use for the EIS? Is it Expedited Canada post for international? or an International option? P

Getting scammed as a seller

24 year ebayer with 100% positive feedback. listed an iphone 16 pro max 256GB for sale. within Canada only. was purchased with buy it now. I provided free shipping. used ebay shipping program, item was trackable with UPS and selected signature requir...

How are your views/ sales faring in 2025? Predictions?

How are your views and sales doing this year so far? I am down 24% in sales vs the same period last year and have't sold anything in 14 days now to any country. I looked at my views for months during this year and October seems to have taken what loo...

Ebay Suspends Ad Account for 0.42% Defect and Then Proceeds to Take Ad Spend on Sales

Hey Guys, Just wanted everyone to be aware of this. We are contacting customer support as we speak. Firstly, suspending an ad account for a 0.42% defect rate is complete nonsense and costs everyone money. Secondly, to be barely making any sales and...

Stallion Express/PostNL still charging duty for informational material (CD’s, vinyl etc)

Has anyone heard anything from Stallion as to why they are still charging duty on duty free items when using PostNL? CDs, books, records etc should all be duty free but Stallion is still charging for them.I’d ask them directly but their customer serv...

eIS customer payment issues

eIS is not turning out to be an easy option - at least not for me. I have made 3 sales through it so far but only 1 has worked out.#1 - I sold a hair oil to Mexico - waited a couple of days for payment and then reached out - buyer came back saying th...

Does ebay now charge tariffs on non-EIS sales. I am not enrolled, buyer said tariffs added anyways

I lost a sale, buyer arguing with me tariffs added at checkout even though I am not enrolled into EIS yet. I told him I will charge him the tariffs anyhow after the sale so I cancelled and relisted the item buit he moved on. I guess something weird h...

First eIS sale after opt in- Buyer only paid for lettermail shipping to hub - who pays hub to buyer?

I made my first sale to the US since I was opted into eIS and I'm finding it a bit confusing. For international shipping, the only option is eIS. For domestic shipping, I use lettermail. $8.70 (300g magazine). My buyer lives in Florida. So, I assume ...

Comics sent from Canada

Just trying to get this straight 1. I am located in Canada2. If I own a comic that was manufactured in the USA and I send that comic back to the USA, there is no tarriffs correct?3. What do I need to do on my end as a seller, just set the country of ...

eBay Labels for Canada Post Expedited Parcels Upsized and Over Charged if Under 23x20cm Minimum?

It looks like eBay.ca or Canada Post is modifying label dimensions when the length/width is smaller than Canada Post’s minimum size for Expedited Parcels (23cm x 20cm). For example, I had a package with dimensions 19 x 15 x 12 cm. eBay calculated shi...

Resolved! New Accounts Placing Orders, and Not Paying

I have noticed this past week that 2 new accounts (one made the day of the "sale" and the other back in May) have each placed an order, but have not paid yet. One was a few days ago and one yesterday. They are both far away countries (China and South...

eBay Canada - a breakdown of the business structure - can it survive?

Interesting information below from ChatGPT regarding eBay and the Canadian site/market in terms of business ownership and management. In the new world reality we're facing, if eBay doesn't change its structure for Canada I can't see it surviving more...

ups recipient refuse delivery, cost for sender

Hi, i had been blessed to never had a refuse delivery buyer due to C.O.D tax long enough until now.With all the chaos on the tariffs/strike.Buyer refused a ups delivery, tracking is shown it will be returned to sender . I have yet to heard from ups. ...

Shippo, CPO labels, and Duty Collection

I just noticed that Shippo still offers CPO shipping and I'm wondering if anyone has used this method. I spent hours getting zonos sorted but it looks like shippo had it covered all along. To me it looks like exactly what I've been looking for. It lo...

Canada Post Tacking on Extra Charges for Shipping labels and NOT notifying me with an Explanation

Hello Sellers For the last month I have noticed that when I purchase a shipping label from Canada Post through eBay's system I am charged an amount, lets say of $17.65 for an item. When the postage amount for the label clears through my account (usua...

Resolved! Incorrect shipping costs showing to buyers

I think this started when the Canada Post work stoppage ended, but all my listings that should use Expedited Lite are showing the full Expedited (or maybe regular) parcel price to the customer. I'm still able to purchase the Expedited Lite label at t...

Canada Post and Ebay Label Surcharge Free Scam

When you try to fight a wrong label charge, Ebay will tell you to talk to Canada Post, and Canada Post will say to talk to eBay. Went through 2 different supervisors on either side, and it's been a good waste of time. It's honestly shameless, more so...

Buyer won a dispute and what can I do to prevent further loss?

Hello everyone, I live in Canada and sold a leather jacket to the United States. I provided the exact measurements for the chest, shoulders, sleeve length, and garment length, but the buyer requested a return refund and payment dispute because the ar...

When ebay will remove misleading banner ??

"Due to US customs policies, the buyer of this item will need to pay import fees to the shipping carrier prior to delivery." This banner appear on international sales even if there are no tariffs on particular items.It's simply false,misleading and h...

Canada Post Labels Surchage Overcharge Extra Charges

All my Canada Post Expedited labels since the strike ended have all been over the price I pay when I buy the label. Prices are increased by ~$3 every time for no reason. My weight and dimensions are accurate; this never happened before. UPS has also ...