eBay

cjmcollectables · ‎11-03-2025

I had someone try to buy an item from the US. EIS is ON. They say it shows I do not ship US. I can't seem to find any errors in my shipping policies.. any thoughts?

john_koenig99 · ‎01-19-2026

@escstuff wrote:
I have the same issue, and at first I thought it may have been specific categories or missing details but I have two similar BIN items for sale. One is Microsoft Office 2010 Retail CD ROM and the other is Microsoft Office 2007 Retail CD ROM. Both identical products in the same category, except for the Microsoft version. Both are enrolled in eIS. One allows shipping to USA and the other does not have it listed. Both are enrolled for eIS but USA is missing for the 2007 version. Why?

Could it be because you list the 2007 software disc COO as Puerto Rico? Just a guess.

isamu.kun · ‎01-20-2026

@marnotom!

Thanks so much for that, I feel like a doof that I didn't think of doing it that way! Never knew you could change the location filter on that page.

Been playing around with it all morning to try and make sense of the results, and nothing makes sense lol.

Initially I had a handful of listings showing they shipped to the US but with "Shipping not specified" so I tried to figure that one out first. The only difference between the ones with and without shipping prices (aside from listing categories) was the policies: my policies for under and over 250g excluded the US as a shipping location, where as my extra large item policy and my mousepad policy included it. Updated those policies to exclude the US and now they disappeared completely from my list of items that ship to the US. As I've seen others suggest it might be due to "Action Figures" and "Mousepads" being categories that aren't allowable through EIS but that seems weird to me for how basic they are. It sucks they don't show up but oh well I guess.

For the rest of my 40~ listings that don't appear when looking at shipping to the US they're complete head scratchers to me. Just like @escstuff the majority of my listings are essentially the same item (in my case 24oz plastic shaker cups with anime girls on them) that use the same categories, policies, item specifics, shipping dimensions, and country of origin as eachother, and are usually created from one of my existing listings via 'sell similar'. I've tried line by line comparing ones that show up for US locations and ones that don't and as far as I can see they're identical (aside from the prices, title and description being slightly different between items). It's a weird mix of items I had just recently listed (but not all of the recent ones) and a splashing of older ones that had been listed for a while. Ending and restarting a listing doesn't change if it shows up or not, nor does creating a new listing from scratch via 'sell similar' of an item that DOES show up. There's probably something obvious I'm missing but I'll be damned if I can figure it out at this point lol.

escstuff · ‎01-20-2026

@john_koenig99 wrote:
@escstuff wrote:
I have the same issue, and at first I thought it may have been specific categories or missing details but I have two similar BIN items for sale. One is Microsoft Office 2010 Retail CD ROM and the other is Microsoft Office 2007 Retail CD ROM. Both identical products in the same category, except for the Microsoft version. Both are enrolled in eIS. One allows shipping to USA and the other does not have it listed. Both are enrolled for eIS but USA is missing for the 2007 version. Why?

Could it be because you list the 2007 software disc COO as Puerto Rico? Just a guess.

could be. switched both to Puerto Rico (that's what it says on the box) . Will see if anything changes.

ultrasushi27 · ‎01-20-2026

I'm having the same issue with many of my listings. EIS is on and I have no other international shipping options, some listings include the US and some don't. One of my items (the brass bookends) is even made in the US so there shouldn't even be any tariffs to the buyer, but US shipping isn't available for this item for some reason.

I've noticed that all the listings concerned are objets containing some sort of metal, so I suspect the AI may be blocking these because of the duties involved with "exporting metals" to the US currently. I believe there are steep tariffs on copper at the moment, and brass being an alloy of copper and zinc, maybe that's why the EIS AI is flagging them as too complicated to deal with. There really shouldn't be any tariffs on used second-hand items if you ask me but that's a whole other story.

lotzofuniquegoodies · ‎01-20-2026

@ultrasushi27 wrote:
I'm having the same issue with many of my listings. EIS is on and I have no other international shipping options, some listings include the US and some don't. One of my items (the brass bookends) is even made in the US so there shouldn't even be any tariffs to the buyer, but US shipping isn't available for this item for some reason.

I've noticed that all the listings concerned are objets containing some sort of metal, so I suspect the AI may be blocking these because of the duties involved with "exporting metals" to the US currently. I believe there are steep tariffs on copper at the moment, and brass being an alloy of copper and zinc, maybe that's why the EIS AI is flagging them as too complicated to deal with. There really shouldn't be any tariffs on used second-hand items if you ask me but that's a whole other story.

@ultrasushi27

I have slightly over 2200 current listings. When I first got enrolled in eIS earlier last week it was showing a limited assortment of listings that were permitted by eis which made sense due to category restrictions. I tried turning off additional shipping options to block small packet air/USA tracked. Now it is currently showing 2107 of my listings will ship to USA. Assumption: Our blocks are no longer working meaning the system is allowing to pay for discounted shipping services with CP that are not accessible to sellers when they try to ship so system IS including those additional options to buyers when they go to pay. I have never provided UPS or Fedex due to concerns with eventual billing not matching what buyers sees when they go to pay.

marnotom! · ‎01-20-2026

@ultrasushi27 wrote:

I'm having the same issue with many of my listings. EIS is on and I have no other international shipping options, some listings include the US and some don't. One of my items (the brass bookends) is even made in the US so there shouldn't even be any tariffs to the buyer, but US shipping isn't available for this item for some reason.

It's not just tariffs that are a problem, though. It's also duties. And those would apply to the brass if the brass was sourced from outside of the United States. Since there's no way of knowing where that brass originated, US Customs and Border Protection would probably not let those bookends through unless the maximum amount possible in duties were prepaid for them.

dinomitesales · ‎01-21-2026

I'm convinced that eBay Canada is intentionally restricing the number of listings eligible for eIS in order to potentially control the volume of parcels to the eIS hub, at least until they have their workflow optimized there. That's the only reason I can think of as to why seemingly identical items (or items that there is no logic behind being excluded) are being treated disparately in terms of eligibilty.

I feel like they are really struggling at the moment considering many of my eIS shipments are taking a full week or more to get processed in the USA after having arrived at the eIS hub and having an international tracking number attached to it.

That's my conspiracy theory anyway lol.

marnotom! · ‎01-21-2026

@dinomitesales wrote:

I'm convinced that eBay Canada is intentionally restricing the number of listings eligible for eIS in order to potentially control the volume of parcels to the eIS hub, at least until they have their workflow optimized there. That's the only reason I can think of as to why seemingly identical items (or items that there is no logic behind being excluded) are being treated disparately in terms of eligibilty.

Remember that this is just affecting shipping to the United States, though. As far as I know, eIS isn't restricting shipping to other countries on a listing-by-listing basis. Having said that, preparing an eIS item for shipping to the US is likely more labour-intensive than for anywhere else to which the program ships.

I think it may be a matter that the computer code (I really hate using the term "AI") that's assigned to "inspecting" eIS listings may be a little different depending on what server is being used to process the listing, and we're the guinea pigs for some experimentation that requires our feedback.

@dinomitesales wrote:

I feel like they are really struggling at the moment considering many of my eIS shipments are taking a full week or more to get processed in the USA after having arrived at the eIS hub and having an international tracking number attached to it.

I'm not really following you here. As there have been delays reported with other consolidators such as Stallion, I would conclude that the lengthier processing time in the USA is something out of eIS's hands.

Or are you referring to the processing time at the hub? If that's the case, it might be that there are only so many shipments a week going down to the US and/or the carrier is waiting for sufficient volume to warrant a consolidated shipment.

ultrasushi27 · ‎01-21-2026

Uuuurgh that's ridiculous. These are almost 100 year old bookends, why does it matter where the brass was sourced from?? I'm not importing literal tons of raw brass here, just trying to sell some vintage collectibles. Why is it so freaking hard to make a buck in this day and age... sigh.

marnotom! · ‎01-21-2026

@ultrasushi27 wrote:

Uuuurgh that's ridiculous. These are almost 100 year old bookends, why does it matter where the brass was sourced from?? I'm not importing literal tons of raw brass here, just trying to sell some vintage collectibles. Why is it so freaking hard to make a buck in this day and age... sigh.

Ask the billionaire president who applied the tariffs and eliminated the de minimis.

escstuff · ‎01-21-2026

@john_koenig99 wrote:
@escstuff wrote:
I have the same issue, and at first I thought it may have been specific categories or missing details but I have two similar BIN items for sale. One is Microsoft Office 2010 Retail CD ROM and the other is Microsoft Office 2007 Retail CD ROM. Both identical products in the same category, except for the Microsoft version. Both are enrolled in eIS. One allows shipping to USA and the other does not have it listed. Both are enrolled for eIS but USA is missing for the 2007 version. Why?

Could it be because you list the 2007 software disc COO as Puerto Rico? Just a guess.

I updated the 2010 software to origin Puerto Rico, and it has eIS to the USA/Territories. The 2007 software is also of origin Puerto Rico, but does not include eIS USA shipping.

Something to try for those having troubles listing for eIS to the United States, try creating your listing with the origin set to United State first. Then, adjust it after the listing is live.

dinomitesales · ‎01-21-2026

@marnotom! wrote:
I'm not really following you here. As there have been delays reported with other consolidators such as Stallion, I would conclude that the lengthier processing time in the USA is something out of eIS's hands.

Or are you referring to the processing time at the hub? If that's the case, it might be that there are only so many shipments a week going down to the US and/or the carrier is waiting for sufficient volume to warrant a consolidated shipment.

I can only go off the tracking details on my most recent eIS shipments. Here's my last two:

Example 1:

Delivered to Hub on Friday Jan 9.

Processed at Hub and international tracking number provided on Monday, Jan 12.

DHL shipment finally processed in Mississauga 7 days later on Monday, Jan 19. So it apparently just sat around in Mississauga for a full week.

Still no scans in USA as of today (Jan 21).

Example 2:

Lettermail item confirmed arrived at hub and international tracking number provided on Wed Jan 7.

First processing scan via Asendia in Vaughan 7 days later on Wed Jan 14.

"Arrived at destination" on Mon Jan 19 - I'm assuming this is in the USA but there is no location info attached to the tracking update.

Still not delivered to buyer despite latest estimated delivery shown by eBay to be Jan 15.

In both instances there was a full week delay between the item having an international label applied by the hub, and the item being processed by the carrier in Canada.

marnotom! · ‎01-21-2026

@dinomitesales wrote:
In both instances there was a full week delay between the item having an international label applied by the hub, and the item being processed by the carrier in Canada.

That's cool that you were able to provide info on both a shipment handled by DHL and one handled by Broad Reach/Asendia. It's interesting to see if there's any significant difference in how each carrier deals with shipments to the US.

I'm going to stick with my theory or hypothesis that at this stage in the game, neither carrier is picking up from the Sincro warehouse on a daily basis simply because the volume isn't there. Delivery time estimates for eIS shipments from Canada are at least a week longer than the Canada Post packet equivalents and those estimates are probably taking that lag into consideration.

john_koenig99 · ‎01-23-2026

@ultrasushi27 wrote:
Uuuurgh that's ridiculous. These are almost 100 year old bookends, why does it matter where the brass was sourced from?? I'm not importing literal tons of raw brass here, just trying to sell some vintage collectibles. Why is it so freaking hard to make a buck in this day and age... sigh.

Simple: Blame DJT aka Big Cheeto.

dhslk · ‎01-23-2026

Same thing happening to me. ALL of my items should show up in USA eIS program. There is no rhyme or reason (eg. twin size duvet set shows up but the king size doesn't; red one shows up but the blue one doesn't).

The ONLY variable that I once noticed do something is that I revised a listing for a typo and, once revised, it no longer showed up with eIS. Don't know if it was a coincidence or a clue as to a technical glitch that exists.

dhslk · ‎01-23-2026

I usually sign in to com and check my store items to see what is showing. You can also stay in .ca and change the ship-to location at the top of the listings to a USA zip code, which will hide the items that aren't being offered to USA.

dhslk · ‎01-23-2026

Probably true about AI, but I think it is more than that. There must be a technical problem of some sort that they are unwilling to fix or acknowledge.

rdemaree · ‎01-24-2026

EIS is a joke for buyers and sellers.

Shipping cost is often double or triple the usual cost of national postal service/ 3rd party carriers.

Shipping time is double or triple the usual duration of national postal service/ 3rd party carriers.

They also confiscate many items.

I would never subject my customers to such an awful “service” and when I see sellers using it I avoid them like the plague. I’ve had many things confiscated by this terrible program over the years as a buyer.

Using a national postal service or similar 3rd party system is infinitely better. I can only recommend using the EIS if you live in a cabin deep in the woods and have no other choice and if all you sell is socks and paper plates, they confiscate almost everything else especially if it’s vintage.

Awful and unreliable program.