Keep the sale even if it’s returned: If a buyer opens a return, eBay issues a refund at no cost...

[itolduandso]

https://community.ebay.ca/t5/Announcements/eBay-International-Shipping-is-rolling-out-for-Canadian-s...

I wonder if this is a new post (judging by the date) and if this was debated here:

• Keep the sale even if it’s returned: If a buyer opens a return, eBay issues a refund at no cost to you, and you keep the sale. 

Looking at it now, it looks like it's not what I think it is.

[marnotom!]

My understanding from posts on the .com board about the US eIS is that it is what it says it is.  The seller keeps the monies from the sale, eIS takes possession of the item and liquidates or disposes of it as it sees fit.

[itolduandso]

So those would be the  "just change my mind" or "item damaged" category, I assume. I would assume the "not as described" will be still processed in the same way. Although the "item damaged" would be also helpful one if tem gets beaten up shattering into pieces so there is no need for seller to handle insurance. Stallion Insurance is a rockstar but Chitchats outsources insurance and it takes several weeks for them to review the case and although everything was submitted, tkey still keep asking for the same information they already have like pictures and copy of the conversation so if Ebay handles that that's a big plus too.

[marnotom!]

Your responsibility for an eIS-forwarded item ends once the item is accepted at the forwarding hub. If the item gets lost or damaged between the hub and its destination and the buyer files a “not received” or “item damaged” claim/case, the funds to refund the buyer come out of eIS’s pocket, not the seller’s.

Any insurance purchased by the seller would only cover the item until it reaches the eIS hub, as that’s the item’s “final destination,” as far as the seller's concerned.

[rosscd57]

And just how is eBay going to pay for all this? The only way I can see is for them to have thier own cookie jar insurance - they are going to take a cut out every sale and pay these types of situations with it. So in fact we sellers as a group are going to cover it and help jack up price of ELS from the new Hub even more.

I would not get my hopes up that this is going to bring  back US sales - I suspect they will be few and far between. Why? Same reason as Canadians do not use the Global Shipping System - it is very expensive and delivery is 4 to 6 week.

So the yanks are going to do what we are doing - selling to thier own county. The only difference is the yanks have a population of 344 million and we have a population of just 41.5 million - so they should outsell us locally by 8.2 to 1.

Me - I have one sale since the deminimun was dropped. It is - what it is.

[marnotom!]

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@rosscd57 wrote:

And just how is eBay going to pay for all this? The only way I can see is for them to have thier own cookie jar insurance. . .

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There's likely a very healthy markup in eIS's shipping costs.  Last time I bought a CD from a US seller using a mail consolidator, their shipping price was about 40% of the USPS counter rate for First Class Package International, and 60% of what the US eIS probably would have charged.

[recped]

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@itolduandso wrote:

https://community.ebay.ca/t5/Announcements/eBay-International-Shipping-is-rolling-out-for-Canadian-s...

I wonder if this is a new post (judging by the date) and if this was debated here:

• Keep the sale even if it’s returned: If a buyer opens a return, eBay issues a refund at no cost to you, and you keep the sale. 

Looking at it now, it looks like it's not what I think it is.

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That is how EIS works and they pay for it with the ridiculously high amounts they charge buyers. eBay has plenty of data, they know what percentage of orders they will be eating refunds and they know that there is PLENTY left over to cover these things.

EIS, the most expensive shipping insurance you can buy!

[rainbow71113]

I was just looking at one of my comic book listings because it was showing the wrong shipping and I noticed this -I have never accepted returns so is this added now because of the hub?  I still get international orders that are not going to the hub and I'm wondering if the buyer still sees this disclaimer, of course they have to send it back on their dime and tracked shipping for another country to ours is usually more than the item is worth but still....

Returns

With Economy Int'l Shipping, seller does not accept returns

With eBay International Shipping, returns accepted within 30 days

[mrdutch1001]

NO returns does NOT mean NO refunds>eBay's money back guarantee ....so any seller's NO return policy won't hold if a buyer "chooses" to open a return...

[an_709184]

Nah, if you look deeper in the TOS, with eIS returns, eBay reserves the right to open and check items that are returned and won't refund if they deem the buyer is doing fraudulent returns. Someone can find the actual quote, I'm too lazy to look for it!

[reallynicestamps]

I suspect that the insurance adjusters ran the numbers and learned that returns and refunds are a lot lower than sellers think.

I understand that the industry average for failed transactions is around one per cent.

Long time sellers here generally report even lower numbers 0.01% over several years.

It's my observation that many sellers don't keep books on their sales, a mistake now that eBay Canada will be sending reports to Revenue Canada. 

So a single return stings harder than realizing it is the first in four years or 50 sales.

[ilikehockeyjerseys]

My guess is that most sellers have a return rate at 1 percent or less. That includes seller-approved returns, not just INAD returns.

Of course, there might be certain categories with much higher rates.

I think that people here are overestimating how much returns will cost eBay. On Amazon, returns happen at a very high rate because of how easy and impersonal it is. On eBay, I think that the human aspect of having to confront the person who sold you the item about the issue lowers the amount of returns. 

In short, it's probably built in as an input cost for the service, and the cost likely isn't as high as some people make it out to be.

[marnotom!]

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@rainbow71113 wrote:

I was just looking at one of my comic book listings because it was showing the wrong shipping and I noticed this -I have never accepted returns so is this added now because of the hub?  I still get international orders that are not going to the hub and I'm wondering if the buyer still sees this disclaimer, of course they have to send it back on their dime and tracked shipping for another country to ours is usually more than the item is worth but still....

Returns

With Economy Int'l Shipping, seller does not accept returns

With eBay International Shipping, returns accepted within 30 days

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I still see your "no returns" policy on listings where you're shipping directly.  As @mrdutch1001 points out, though, this doesn't bar buyers from trying to get a refund, nor does it prevent them for filing item Significantly Not As Described claims, in which case you'd have to decide whether to pay the shipping to get the item back or give the buyer a full or partial refund and let them keep the item.

Apologies if I'm nattering on about stuff you already know.

[mrdutch1001]

yes, and I have also always had a "NO"' return policy stated for some categories, but knowing that should circumstances arise, I would accept a return and/or refund as needed...it also may be noted that I have not had a request for a return/refund in the past 10 years...