Lost item in USA due to USPS incompetence

[maglieveredacalcio]

There hasn't been a tracking update in a week, item is still at customs last I checked. Tried filing a USPS claim, but since the package is from Canada, I can only go to an actual store (can't do it online). Since there are no USPS stores in Canada, I'm wondering what my recourse is?

[byto253]

Did you ship through Canada Post?  If so, file a claim with CP.  

[phc64]

It is not at all unusual for an item to spend more than a week stuck in customs, especially in Chicago.

[ilikehockeyjerseys]

Usually, you open what is called a "missing mail report" rather than directly opening a claim.

https://www.usps.com/help/missing-mail.htm

When I have a package stuck in limbo with USPS, opening one of these usually results in it being found and delivered. 

For claims, you open a ticket through Canada Post. If this has been "stuck for a week" a claim isn't appropriate. Open a missing mail report with USPS.

[femmefan1946]

Are you the buyer or the seller?
What is the last estimated date for delivery?
Has that date passed?
If you are the buyer and the date has passed, file an Item Not Received (INR) claim under the Money Back Guarantee.

If you are the seller and the date has passed, do nothing until the buyer complains.

Nothing.

Don't watch tracking.

The item is probably moving, but just has not been recorded.

Don't watch tracking.

If the buyer files an INR refund promptly.

In over 40 years of mail order sales, it has been my experience that shipping to and from the USA averages about three weeks. Often sooner, occasionally longer.

What was the last estimated date for delivery?