I have 10 coins from Iraq, when I went to bulk edit it gives me an error that the quantity is not valid and is showing zero quantity. When I go look at the listing, it shows "out of stock", but doesn't give me an option to view the sales record or tell me who bought it.
The items show up in my store, but the above is what I see when I click on the listing.
It's all my items from Iraq, why is it showing them as sold when I didn't sell them and still have the items in stock? How did this happen?
C.
I just checked the box to make sure, all 10 coins are in the box and available for sale. This is what I see in bulk editor with quantity changed to zero.
I'm currently trying to change the quantity to 1 to see if that fixes my problem, but I don't know how they determined to make all these out of stock and mark them as "sold" when I didn't sell any of them.
I know I can't ship them to Germany so I can't have postage enabled for Worldwide or Europe in the profile (even though Germany is already excluded), and that gives me an error if I forget and try to list, so I made a profile specifically to apply to Iraq coins.
C.
The items are for sale, and it looks like this... "last one... one sold" but no information on the mysterious sale that occured. I only have 10 Iraq coins in inventory and this mystery happened to all 10 listings, so makes me think the Iraq part is the key.
C.
@sapphyres-designer-jewellery wrote:I just checked the box to make sure, all 10 coins are in the box and available for sale. This is what I see in bulk editor with quantity changed to zero.
I'm currently trying to change the quantity to 1 to see if that fixes my problem, but I don't know how they determined to make all these out of stock and mark them as "sold" when I didn't sell any of them.
I know I can't ship them to Germany so I can't have postage enabled for Worldwide or Europe in the profile (even though Germany is already excluded), and that gives me an error if I forget and try to list, so I made a profile specifically to apply to Iraq coins.
C.
Are you able to manually update your listing or are you blocked from that function? You should see your specific error message above the screenshot you included.
There is a current...possibly in play for longer than we realize issue with listings that have internal errors. (I opened a ticket approx 2 weeks ago and was advised 24 to 48 hrs for resolution.) Discovered this when I went to bulk edit.Otherwise would have never known. In my case a photo ebay is not liking and listings where ebay has done a mod to the character limit for a manually created item specific. (Originally it was 80 until someone decided to shrink.) According to bulk edit i have approx 140 listings with internal issues. Your situation is most likely covered under the same ticket. You will just need to get yourself added. They resolve on a user by user basis. According to a check last night the ticket is still being worked on.
Here are some of the possible list of error messages.
EWATCHOP-282741
This is the error message you will see when you try to edit.
According to eBay CS they no longer message users with status updates for tickets
"I'm so sorry that was the original expectation given. We are advised to not give estimates, as we have no idea of the complexity surrounding an issue, nor do any of us work in IT."
You can only keep testing or remessage cs to check status. Why if you check the eBay Status pages everything is running perfectly.
Additional reason for an error message. If you used what eBay considers HTML in listing system may be getting an error message. It was fixed for titles but not in item specifics.
@lotzofuniquegoodies wrote:
@sapphyres-designer-jewellery wrote:I just checked the box to make sure, all 10 coins are in the box and available for sale. This is what I see in bulk editor with quantity changed to zero.
I'm currently trying to change the quantity to 1 to see if that fixes my problem, but I don't know how they determined to make all these out of stock and mark them as "sold" when I didn't sell any of them.
I know I can't ship them to Germany so I can't have postage enabled for Worldwide or Europe in the profile (even though Germany is already excluded), and that gives me an error if I forget and try to list, so I made a profile specifically to apply to Iraq coins.
C.
Are you able to manually update your listing or are you blocked from that function? You should see your specific error message above the screenshot you included.
There is a current...possibly in play for longer than we realize issue with listings that have internal errors. (I opened a ticket approx 2 weeks ago and was advised 24 to 48 hrs for resolution.) Discovered this when I went to bulk edit.Otherwise would have never known. In my case a photo ebay is not liking and listings where ebay has done a mod to the character limit for a manually created item specific. (Originally it was 80 until someone decided to shrink.) According to bulk edit i have approx 140 listings with internal issues. Your situation is most likely covered under the same ticket. You will just need to get yourself added. They resolve on a user by user basis. According to a check last night the ticket is still being worked on.
Here are some of the possible list of error messages.
EWATCHOP-282741
This is the error message you will see when you try to edit.
According to eBay CS they no longer message users with status updates for tickets
"I'm so sorry that was the original expectation given. We are advised to not give estimates, as we have no idea of the complexity surrounding an issue, nor do any of us work in IT."
You can only keep testing or remessage cs to check status. Why if you check the eBay Status pages everything is running perfectly.
Additional reason for an error message. If you used what eBay considers HTML in listing system may be getting an error message. It was fixed for titles but not in item specifics.
I was able to update the quantity in the bulk editor and now it's showing one for sale, but if you go to the listing, it shows "last one" and "1 sold", so it's still a mysterious error, just something I managed to fix because this account only has 1000 listings, so it's not unmanageable when something goes wrong.
Since it was all my Iraq coins, and nothing but Iraq coins, I thought it might have to do with the item, but the only thing I can think of is that I can't ship those items to Germany.
C.
