eBay

8bitgamesdotca · ‎01-10-2026

Hello,

Some time ago, I received a notification indicating that I was eligible to enroll in the eIS program for Canada. At the time, I declined automatic enrollment because I wanted to better understand the program before committing.

Since then, I have reviewed the program in detail and would now like to enroll. However, I have not been able to locate any option to do so. My seller account meets all minimum requirements, and all of the items I sell are eligible for the program.

Does anyone have advise as to the proper process to enroll in the eIS program? I have attempted to contact eBay by phone but have not yet been successful.

mrdutch1001 · ‎01-10-2026

do you not have the ability to enroll via your shipping preferences?

Account settings>Shipping Preferences>eBay International Shipping>enrol option

lotzofuniquegoodies · ‎01-10-2026

@mrdutch1001 wrote:
do you not have the ability to enroll via your shipping preferences?
Account settings>Shipping Preferences>eBay International Shipping>enrol option

@mrdutch1001

@8bitgamesdotca

devon@ebay Can you shed any more light on this issue?

It's as per ebay CS enrollment is being done in batches. Either monthly or quarterly. I disengaged from eIS when I got notice. I have done everything under the sun to TRY to get back in with no luck. Yes, including messaging eIS central and checking preferences hourly (tongue in cheek). Get the token auto response email and then you play a waiting game for follow up. It should be a toggle on/off but isn't. Just a matter of qualifying as per the rules and regs. The option is not there in my settings where it is supposed to be.

As a side if you do choose to opt out you have to start the process over. eBay staff...both CS and Facebook do not have the power to opt you back in. Somehow I find that very hard to believe.

As side order number 2 you should also not be affected if you have USA turned off in settings. Unable to confirm this is true or not. I have mine turned off because I just not willing to risk using UPS/Fedex/Zonos.

8bitgamesdotca · ‎01-10-2026

Unfortunately, these options are not displaying for me... (see screenshot below):

8bitgamesdotca · ‎01-10-2026

Interesting, sounds like we are in the same boat and having the same issue. Most of my orders are going to the United States which is why I wanted to now enroll into eIS. It is strange you can't opt-in after previously being offered it. 😥

msau4301 · ‎01-10-2026

@8bitgamesdotca wrote:
Unfortunately, these options are not displaying for me... (see screenshot below):

Shipping preferences is different that shipping policies. I haven't been selling for several months now but I am opted in the program, and mine shows up under BUSINESS POLICIES, Shipping policy is in there and it should show Domestic and International. It shows me under International Shipping items will be shipped via eIS there. If you have opted out, maybe that is where you have the ability to opt back in?? Since I never opted out I'm not positive, but I do know th eIS does not show under Shipping Preferences, but under Shipping Policies (within Business Policies).

mrdutch1001 · ‎01-10-2026

I opted out way back in September and have NO intention of participating in such a program ever! eBay has 0 competency for customer service and the worst ever support for its sellers...

BTW I have this:"eBay International Shipping

Ship the item to your domestic shipping hub and we’ll handle the rest—at no extra cost to you. Learn more

Not enrolled Enrol" (For this post, I have deleted the link to enrol)

lotzofuniquegoodies · ‎01-10-2026

@mrdutch1001 wrote:
I opted out way back in September and have NO intention of participating in such a program ever! eBay has 0 competency for customer service and the worst ever support for its sellers...
BTW I have this:"eBay International Shipping
Ship the item to your domestic shipping hub and we’ll handle the rest—at no extra cost to you. Learn more
Not enrolled Enrol"

@mrdutch1001

It sounds like the settings are random...depending on the user. Either that or you have "lucked out" and been given the option to opt back in and just have chosen not to. This should not be rocket science. I personally have never or will ever be a fan of automagically being enrolled in anything. Like direct withdrawal for billing. eBay you really have no choice in the matter.

Very little of eIS that I passed on originally to eBay has been addressed. And it seems like it never will. In my situation not having access to the US market even if it will be for only a portion of what I have listed is killing my sales and traffic. Majority of buyers are logged in on dot com so ca ends up getting buried.

lotzofuniquegoodies · ‎01-10-2026

@msau4301 wrote:
@8bitgamesdotca wrote:
Unfortunately, these options are not displaying for me... (see screenshot below):

Shipping preferences is different that shipping policies. I haven't been selling for several months now but I am opted in the program, and mine shows up under BUSINESS POLICIES, Shipping policy is in there and it should show Domestic and International. It shows me under International Shipping items will be shipped via eIS there. If you have opted out, maybe that is where you have the ability to opt back in?? Since I never opted out I'm not positive, but I do know th eIS does not show under Shipping Preferences, but under Shipping Policies (within Business Policies).

@msau4301 Others have screen shotted in preferences. I do not use Business Policies due to the fact every time I try to opt in I get I get error and conflict messages to fix. At last check it was over 50 + issues. Business policies were probably fine if you starting using early on. Not so much after the fact. All I have gotten from ebay/eIS is it will happen when it will happen. Just be patient. My patience ran out months ago.

jtg204 · ‎01-10-2026

On .ca account it shows at top of Shipping Preferences.

It will show above the "Combined Shipping" your enrolled status if you are elligible.

There will be a link on the right side for either 'Enrol', 'Opt Out', or a 'Opt Out Processing' status.

Examples:

msau4301 · ‎01-10-2026

Yes, I just checked mine and you are right, it is Shipping Preferences as well as Shipping Policies.

I always use the Shipping Policies since I (used to) use different ones for US or International depending on size/weight. (back in the good old easy-peasy days of selling). That's where I was used to seeing mine.

I still haven't given it a try....I keep procrastinating starting up again, hoping to see less problems with the program here in the forums (might be waiting a long while yet!)

mrdutch1001 · ‎01-10-2026

NO, a site should NEVER auto enrol/opt in ANY seller for ANY reason for ANYTHING!..That really, really is SO wrong! My other selling site is set up thusly that a new seller is automatically opted into their ads that charge a 15% fee on a subsequent sale...accidently got caught on that one when I returned to selling on that site 4 yrs ago...got wise to those auto opt ins thereafter!

dinomitesales · ‎01-10-2026

Not all Canadian sellers have been enrolled in the program yet. They're still doing it in batches from what I understand. If I had to guess I would say that by declining to participate at the very beginning, you were placed at the back of the queue so might be one of the last people to be added to the program. You told them you didn't want to participate in the program, so why would they make your account eligible before all the people who were interested have been given the opportunity?

I would recommend sending an inquiry email to [email protected] to see if they can shed any light on your specific account and it's position in the eIS queue. That was Luke's suggestion during the webinars last month, anyway. You should get a response within a few days to a week.

8bitgamesdotca · ‎01-10-2026

Thanks for the screenshot! Can confirm this option is not available to me on that page or under business policies 😞

8bitgamesdotca · ‎01-10-2026

That is true and very possible, perhaps I messed up my place in line by initially declining! I'll send an email to that address, thanks so much for sharing it! Appreciate it.

uwantuneedgiftsandgoods · ‎01-11-2026

If you go to your account settings underneath your name click to open and go to selling preferences open that window and the top option should say eBay international shipping and there should be an option to turn it on or opt back in to the program. Please let me know if that works. 3 clicks and you should be able to ship intenationally. It will also automatically add it to your shipping policies and every qualifying listing, just make sure to have the country of origin for your listings to make sure they qualify and you should be good.

8bitgamesdotca · ‎01-11-2026

Unfortunately, there is no option there either for me under Selling Preferences 😞 Thanks though.

grann-4629 · ‎01-11-2026

You need to go to the US eBay forum, find the guy who is trying to get out of the eIS program, and trade places with him.

Good luck!

grann-4629 · ‎01-11-2026

Hear! Hear!

The eIS program is a total rip-off for Canadian buyers who want to buy from Americans who use it. You will have to pay two shipping charges, and as long as your purchase reaches the US eBay hub, the seller no longer cares, or has to care, what happens to your item.

Those who use it for selling are punishing their buyers with totally stupid shipping charges.

Opting out at the beginning was a good idea. If the program was that good, the process would be reversed ... you would opt in if you wanted to.

eBay is trying to push this the wrong way.

lotzofuniquegoodies · ‎01-11-2026

@grann-4629 wrote:
You need to go to the US eBay forum, find the guy who is trying to get out of the eIS program, and trade places with him.

Good luck!

Realistic to believe if sellers want IN on the program there should be a process to do so that is easy and painless? Counter intuitive they way this has been handled.