Buyer Central

Need help

Hi everyone. I received my item from a seller . He sold me 2 assassins creed collector items . One came in perfect but the other came in broken. The seller told me to head to eBay for support. I told him (after sending him pics and providing proof) I...

Received wrong plants, refund refused, and eBay case expired before I could discover the issue nee

Hello everyone,I need some help and guidance regarding a difficult situation on eBay.I purchased two rose plants. The listing showed specific premium varieties, but what I received were completely different and very cheap common roses not what was ad...

Resolved! How does cancelling an order as a buyer affect me?

I wanted an item in the colour that was pictured in a seller's listing. I paid with "buy it now", and then the seller replied about 2 days later that he doesn't have the colour, and asked if he can he cancel the order. I really did want it, so it was...

Price changing in final checkout for all items today

Anyone else seeing this? I have an 89.00 CAD item. It's in my cart. I open cart, it's still 89.00. I pick payment method, doesn't matter if I choose CC, PP or Google Pay, price jumps to $94. It's doing it for everything I add. Aucition is in USD, *BU...

Useless BLEEP Search Engine

So i searched for 'rocket truck'. Looking for a toy truck that carries pretend rockets or missiles, didn't need to actually fire them. First search: rocket truck Got a bit of what i was looking for and all kinds of gaskets , pistons and window trimmi...

Bought a Fake Card Through eBay’s Authentication Guarantee – eBay Refusing to Help

Hi all, I recently purchased a Pokemon card on eBay that was covered under their Authentication Guarantee program. The card was authenticated by PSA and arrived sealed in the tamper proof packaging. However, upon inspection, it's clear that the card ...

I want to leave neutral or negative feedback without it getting removed by Ebay

Hello everyone. I recenelty accidentally purchased an item in the middle of the night last night and shortly after sent a cancellation request so that I could go back and purchase the item in the quantity that I wanted to and the seller shortly after...

Another item stuck in Glendale Height - international shipping twilight zone

I have read a handful of similar posts by now but very few of them have a final update on whether or not the item was finally received and, if so, how long exactly it lingered in Glendale Heights before tracking was updated...I have a somewhat costly...

USA to Canada. Ebay is overcharging HST to Canadian buyers

Hello, Long time happy eBayer here but eBay checkout is sometimes incorrectly charging HST on shipping when goods are sent from the USA to Canada via Ebay International Shipping (EIS). Over the coming days, if allowable, I'll post a few examples (scr...

EBay shipped me the wrong item from the hub when my actual item hasn’t even reached the hub yet

A very expensive and one of a kind collectible item was shipped from the seller to the hub with USPS earlier this week. Yesterday out of nowhere the eBay tracking said it arrived at the hub and was immediately assigned a DHL tracking number and sent ...

eBay Favor Scammer Seller with Tracking Provided but Shipped to Wrong Place

I am writting here to see if you have similar experience, I would like to see if we should requesst eBay to do something, e.g. class lawsuit for supporting & nurturing scammer, if we have sufficient victims here.My situation wasBought an itemSeller s...

Seller sent 2 tracking number for 1 product. New Scam method?

Hi,I’m from Canada, bought item from a seller in China. Normally delivery is like 20-30 days.Seller have no feedback.The seller ship the item but provide a DHL tracking from Hong Kong to Hong Kong.Then he send another tracking from China to Canada.He...

eBay Canada started illegally charging taxes on precious metals of purity 999.

Starting July 1, 2022. eBay Canada started illegally charging taxes on precious metals of purity 999 (Platinum, Gold, Silver) on the buyers side.This is illegal, per the Canadian law there should be no taxes on precious metals of 999 purity.I think l...

Item stuck with Canada Post got handed to DHL, now DHL wants to charge me import fees?

Hi - I'm a Canadian buyer who bought a used electronic item from an American seller for $140 CAD, shipping included, right before Canada Post went on strike. So of course it got to the international shipping hub, where it sat for almost three weeks.Y...

Best offer + 10% coupon how do I apply this?

Hello I recieved a promotion coupon for 10% off C $250 max when spending C $15 or more on qualifying Collectibles only within these categories: Collectible Card Games, Comics, Toys, Sports Memorabilia, and Sports Trading Cards I have found a magic th...

Global Shipping Center ERLANGER, KY, 41025

i bought someting that is supposed to be shipping to canada i have 2 tracking numbers USPS 30 Jul 2022 04:35 Delivered, PO Box. Your item has been delivered and is available at a PO Box at 4:35 am on July 30, 2022 in ERLANGER, KY 41025.ERLANGER, KY, ...

Carol Stream 60188 Instead Of Glendale

My package was delivered to Carol Stream 60188 instead of eBay’s shipping hub at Glendale Heights 60139….Does that mean it never got to the shipping hub and was delivered to someone else?I always get packages from eBay to the international shipping h...

silver morgan dollars

6 september 2025 i bought silver morgan dollars i leave in Canada and the seller come from the usa in the invoice they charge goverment sale taxes if i bought in the usa and i come from Canada not suppose paid gst

Shipping Costs Prevent Me From Buying.

There are so many items I am interested in bidding or buying, but when I see the shipping cost I am immediately out of my budget. 30 or 50 Canadian dollars to ship a small item is ridiculous. I used to enjoy shopping on ebay for various collectibles....

Resolved! Buying Digital Cameras/Lenses from Japan

Hello everyone,I live in Ontario and I’m planning to buy a used lens and a used camera from Japan (a Nikon Z7II and a Tamron 150–600mm G2 F-mount). However, I haven’t been able to find clear information about the import duties.I know I’ll need to pay...

Resolved! Purchasing Film Camera from Japan - Ontario, Canada, US - Canada

Hi there,I am hoping to get some insight on what additional fees (not including shipping fees already posted on Ebay) I can expect to pay when purchasing from either the U.S or Japan and shipping to Ontario, Canada. What is the difference in fees I c...

Items stuck in limbo in the Illinois international hub

Well, yet another Ebay international hub issue.My items purchased on Sept 18 have been stuck in Illinois for 13 days without movement. These items are time sensitive and not available to source locally in Canada, hence my Ebay purchase.Last date for ...

Back to Dec/2024 - Purchased items in limbo!

Now with CP strike firmly in place (and who knows for long; it seems that Carney is in no rush to end this any time soon), the waiting game for some of my orders begin...One was shipped from the eIS hub the day when the strike began, and yes...Asendi...

Resolved! Item Stuck in Customs Canada

Hey everyone, I just wanted to know if anyone else has had this problem. I bought some graded Pokemon cards from a well reputable card store in Japan. I bought it July 19th, shipped on July 24, arrived in Canada on July 30th as “presented for review”...

iphone 16 E charger

Hello I have I phone 16 E and I mac air laptop what hub do I need to buy I am sick of unplugging phone then. plugging tablet in I need a port that holds all 3 thanks I have a Lenovo M11 Tablet as well. Thanks

" May not ship to Canada" even when seller wants to!

The past few months I have noticed most items from the United States now say "May not ship to Canada" whereas before the summer they did NOT. I just bought 6 items from a US seller, but 1 item said "May not ship to Canada" and the sale for the 6 item...

Misleading picture

Hi,I placed an order for what I thought was 3 water bottles. The first picture showed 3 bottles and the second picture showed one. The description says it was for one water bottle. I noticed the very next day but the seller had already shipped. I am ...

Looking for email address please.

Looking for a kemicouture for a product they are selling how to send a message to them.Looking for tharts42 for a product they are selling how to send a message to them.

Sketchy Refund?

Hi, I bought two items from one listing (2 different color variants of the same item) back in August. The seller had listed the items (rings) as being S925 silver. I received them and they're absolutely not silver -- possibly silver-plated, but I dou...

Resolved! Did ebay EIS calculate my taxes wrong and what can I do if it is incorrect?

I reside in Canada in the province of Ontario. Sales tax here in Ontario where i reside is 13%. I recently won an auction for $104.50 USD.The shipping was $22.02 USDThe tax was $16.44 USD Final Total at check out was US $142.96 = $205.89 CAD After pa...