Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

This is very interesting a US buyer buying from Canada getting hit with tariffs.

https://www.youtube.com/watch?v=g0e1KsjcRrU

Minimum Pixel Size for photos.

This pixel size limit is ridiculous. My camera is 20 years old and takes perfect photos. I wouldn't list them otherwise. I don't use a phone for pictures, that's why they make cameras. I don't use my phone to run ebay accounts, that's why they make P...

Re: Paying your buyers tariffs survey

Seeing where the consensus lands on paying the tariff on behalf of your buyer or not. Important to consider that even if you were willing to pay tariffs there would still be any processing fees for these transactions. Next to impossible to cover that...

Ebay did not have to get rid of Canada Post. I suspect there is MORE at work here.

They could have left them on as a shipping choice. Right now, the process is, you print a Canada Post customs document (from Canada Post) go to the post office, they can the custom's doc. barcode THEN you provide the Zonos app. barcode, they scan it,...

Please do your due diligence when using Zonos - there are known errors!

[I posted this earlier but it was removed by the mods for reasons that don't make any sense to me, but who am I to argue with the AI that controls these forums. I've rewritten it to hopefully avoid that from happening again] For those of us that have...

Ebay Search Visibility Algorithm - Smart or Dumb?

So is the search algorithm smart or dumb, for instance, is it able to: - increase Canadian listing visibility in Canada and Worldwide, while in exchange, reducing listing visibility in USA. - indentify CUSMA compliant listings and increase the visibi...

Item Being Returned Undelivered due to "No Such Number"

Just prior to the big de minimis cutoff/DDU requirements we sold one last item to the US. It was a mid-priced antique. The buyers feedback given and recieved is excellent. As soon as the funds showed cleared we rushed to pack, purchase and post - all...

Bigger picture - ain't so rosy

Just a few notes gathered from the larger forces at play -Lululemon self-fulfills 66% of their e-commerce orders and the end of de minimis means they'll take a 240 million USD hit to their bottom line. All sectors big and small are taking a hit due t...

This is interesting re Zonos

https://www.youtube.com/watch?v=Nsp2JOPEem4

Mission

Help businesses “Sell Globally – No Borders” through the international e-commerce platform eBay.

Warning for USA customers

Hello ! Bonjour !He found a good place on the site that we can indicate to buyers from the USA that they will definitely have new fees to pay on delivery. This should be clearly visible to avoid unnecessary returns or bad quotes. Thank you in advance...

Simple Delivery option appearing in the listing builder

Reported from a Canadian Reseller FB group. It flashed in a listing I was editing, but then disappeared. Weird there has been no announcement of this??https://www.facebook.com/share/p/1BSvvT74j3/

Time for The Return of Discounted Canada Post to US Labels

Alright, I really hope eBay is working on a semi integration where we can purchase our discounted labels and input a Zonos key to finish the transaction. It would make my shipping pricing strategy much more competitive.As of right now with 1600 listi...

Zonos app doesn't go off value of item sold, IT assesses the value and duty is assessed on that

For example a $25 used item sold, but was assessed by zonos as $50 so the duty was based on that, $7.50 instead of $3.25, plus the zonos fee. My advise would be to check with UPS/Fedex for costs of shipping, even if they aren't represented to that de...

Canada Post Tracked Packet - Adding Zonos

Is eBay Canada going to add Zonos Support to Canada Post tracked packet? That would help us buy CP Labels through eBay, and help reduce some (albeit small) pressure on Canada to USA Shipments.

EIS vs chit chats/ stallion etc?

Do you guys think rates to ship small/ low value shipments from Canada to the USA via EIS will be comparable to chit chats/ stallion express going forward? I live in Toronto btw so I’m sure that will help. Although in 3 years I do plan on moving to L...

Resolved! New eIS Program for Canadian Sellers - Opt in or Opt out

Watch your eBay emails for the following. Mine arrived overnight. Personally not ready to test something this far in advance. You may be enrolled in eBay International Shipping starting in OctoberDear Seller, Starting in October 2025, eligible listin...

Canada Post shipping label adjustment runaround

I am hoping someone else has had this issue and can offer some guidence - I am getting the most frustrating runaround from eBay and Canada Post. I sent a small toy expedited lite to Alberta - small box, under 200g - cost was $9.38 I just happened to ...

TSR Discount going forward

Anyone else under the impression keeping our TSR discount (carrot) will be EXTREMELY challenging going forward? Lost mine for USA several years ago. Global is soon to follow. In scheme of things it was not a major savings but any savings we do get wa...

CUSMA compliant question?

So I mostly sell handmade art supplies in my shop but I also sell some of the raw materials that I use to make those art supplies. I am confused if my raw materials would qualiy for CUSMA. I will give a few examples. -Most of the dry color pigments t...

Finally some headline Canadian media coverage for de minimis suspension

https://www.cbc.ca/news/canada/ottawa/canadian-online-sellers-brace-for-elimination-of-duty-free-shipping-to-united-states-1.7618437https://www.ctvnews.ca/business/article/small-businesses-brace-for-higher-costs-as-us-ends-shipping-fee-exemption/

Resolved! Canadian Selling Stamps and postcards on eBay.com - no more US sales - why?

I have been selling stamps and postcards as a Canadian seller on eBay.com for a while. I sell many postcards to the US. Since a week before the Aug. 29th tariff date, I have had no sales to the US. I normally sell postcards to the US every week. I us...

If Fedex/UPS can handle duties, why can't Ebay handle it for Canada Post?

Just take the duties off at the point of customer payment, just like taxes and the the @#$R#@@ fees.

Resolved! UPS quote on my listing is $50 higher than with UPS website calculator for Canadian shipment.

I have a parcel going to Toronto M6E 2H4 and have added UPS Standard as an option on the listing. The box is 14 x 14 x 12 inch 6.6 lbs (35 x 35 x 30 3 kg). The eBay calculator is showing $121.84 but when I check the calculator on the UPS website it s...

No Ebay shipping method now for U.S. protectorates or territories like Puerto Rico

No Can post, no UPS, no Fedex.

Resolved! Shipping to the EU - Product Safety info required??

This is crazy and the first I've heard of this policy. Has anyone dealt had their orders rejected because they didn't include safety manuals, photos, and documents with their listings when selling to the EU? I don't even know where to get them from. ...

Ebay & Canada Post Labels , Tarriffs

With Canada Post using Zonos to collect tarriffs will ebay be bringing back Canada Post labels for the USA? Also, I bought a UPS label today under the new rules , no change i can see through ebay, who is UPS billing for the tarriff?

ebay disabling shipping options

can someone explain to me where the logic is for ebay to disable canada post labels to the US but not disabling the option for us buyer to CHOOSE that option in the first place? thats a probleme that need fixing even outside of this particular event ...

Various Problems with DDP Shipping

So I'm back, and have been reading the forum. Doing some tests to apply the changes to my future shipments to see how it's going to work, and I have problems. My coins and stamps that are made in Canada are being charged duty/tariffs to ship to the U...

Couple of questions for CD sellers since Aug 29/25 for shipping to the USA

I am just trying to set up shipping policies costs for shipping my CD's to the US. 1. CD's that indicate on the liner back and actual CD that the CD was made in the US, there is no tariff and there is no charge from Zonos. Is that right? 2. CD's that...